Withdrawal triggered full KYC including a video call, but paid in full
I deposited approximately $600 and my balance increased to approximately $700 through gameplay. No bonus or promotional offers were used.
When I requested a withdrawal, it was initially canceled pending verification, and Wild.io required KYC, including government-issued ID, proof of address, a signed selfie photograph, and a video verification call.
The account remained restricted while the review was ongoing. I completed all requested KYC requirements and answered the questions presented during the video call.
After completing the KYC process, Wild.io approved withdrawal of my full account balance. The funds were successfully received and the account was subsequently closed.
Players should understand that withdrawals may trigger a comprehensive KYC review, including document verification and, in some cases, a live video verification call.
Final outcome: approximately $700 paid in full. Account closed.
Reply from Wild.io | Best Crypto Casino
Hello,
We would like to clarify that the verification request was made in accordance with the terms and conditions accepted upon registration.
While creating an account does not require identity verification at the registration stage, identity verification may be requested at a later point, including before a withdrawal is processed, where required under the terms and conditions.
At this stage, the verification process must be completed before the account review can continue and before any further decision regarding the account balance can be made.
Please note that offering to forfeit winnings does not remove the requirement to complete verification. The submitted documents are required so the relevant team can complete the necessary checks in line with the applicable procedures.
Once the verification process has been completed, the case will be reviewed accordingly.
Regards,
Wild.io Team