Not true replacement products
The product performed as advertised, and I was satisfied with it while it worked. Unfortunately, it broke after approximately 10 uses.
Customer service initially offered a replacement according to their free replacement policy, but only if I paid shipping costs that were nearly equivalent to the price of a new unit. Alternatively, they offered a 50% discount on a future purchase, which was effectively the same as their regular sale price.
Since then, they have stopped responding to my emails altogether. Based on this experience, I cannot recommend this company and would not do business with them again.
Reply from JAWLINER®
Dear customer,
Thank you for bringing this to our attention, and we sincerely apologize for the experience. You are entirely right: if a product breaks after just 10 uses, it is a clear defect covered under our warranty, and your replacement should be 100% free of charge—including shipping.
We also deeply apologize for the breakdown in communication and the fact that your emails went unanswered. This is absolutely not the level of service we aim to provide.
We want to make this right immediately. A manager has just sent a direct email to the address associated with your order to arrange a 100% free replacement with absolutely no shipping fees. Please check your inbox (and spam folder) so we can get your new unit shipped out to you today.
Best regards,
The JAWLINER Team