Unresponsive and unreachable by phone
Unresponsive and unreachable by phone
This has been the worst experience we have had with an agent. I have been chasing crossing details for the past week but still not received anything. Now I've finally been given the contact details of their UK "partner" who tells me there will be import entry fee and storage charges! Never again!
Reply from Cargoboard GmbH & Co. KG
Hello,
thank you for your feedback. Good reachability by phone and clear status updates throughout the entire transport are very important to us.
We would like to look into your case specifically, but we are unable to identify it clearly without further details. Could you please send us your shipment number (alternatively: pickup postal code and date) to lukas.petrasch@cargoboard.com?
We will then review the process internally with the team and get back to you.
Lukas Petrasch, CEO