I took the MBTI Test on 28 April and was taken to a payment page to access the result; it was for £0.50. I specifically looked for a catch - like Terms and Conditions that need to be ticked or an automatic subscription after a set period - but I found none of these. Reading the page, it was clear that I had to pay only £0.50 for the MBTI Test result.

Three days later, my card was charged £50.94 for a subscription - it was still pending in my account so I tried to call Customer Service to cancel it straightaway. I was thinking this can be easily refunded as I have not used any other service, let alone access the website. Calls were dropped, and I tried five times. I logged in to the site and cancelled and got confirmation of the cancellation. Then I emailed them asking for a refund.

I received an email back saying that they cannot refund my money according to their Terms and Conditions of Sale. I made it clear that I was not given any information or advise on a trial-free period, subscription or Terms and Conditions of Sale; I had no idea of any subscription amount and other details; and I have not used the site and have no intention of using it as I was made to understand that I only had to pay £0.50 for the MBTI Test result. I do not know what else they were offering. All they had to do was cancel the pending charge and my subscription. What they did was cancel the subscription but not the charge! The payment was completed for £49.70 so I raised a dispute with my credit card company. I will raise the same dispute on Resolver as well.