just bad app and support
when it comes to crediting your account everything goes easy. But debiting is a whole different story and their support takes days to answer and most of the time they say it is mangopay not us.
(UPDATE)
1 month and 12 days after submitting my POA, still can't debit, and 0 responses from their support. WAY TO GO
(UPDATE 2)
2 months and few days later, money is still stuck! LOVELY. This is actually after the POA submission. It's been about 3 months I am trying to get money out. really LOVELY!
(UPDATE 3)
3 months later money still stuck and support just stopped responding :) no solutions nothing... totally disrespectful. DON'T USE THE APP.
Reply from Raizers
Dear Sir, we’re sorry for your experience and we understand how frustrating this can be.
In this case, the delay is due to a blockage on Mangopay’s side, our regulated payment provider. Debit operations are subject to compliance checks that we don’t control directly.
We’re actively following up with them to resolve this as quickly as possible and remain at your disposal. Thank you for your patience.
(UPDATE) Our team is still trying to solve the issue with Mangopay as pecised in the emails you received from us. We thank you for your patience.