Very good support, don’t use GLS as forwarder
Shipment from Poland, GLS delivery is terrible, +2 days in local GLS-van without delivery, still waiting, temperature outside and in the GLS-van is maybe to high for CBD-oil - wasted money.
Update: Reakiro‘s reaction of the claim was very good and herewith it‘s fair to give at least 4 stars!
Reply from Reakiro
Dear Patrick,
Thank you for taking the time to share your feedback.
We are sincerely sorry to hear about your experience with the delivery. This is certainly not the level of service we strive to provide.
While we work with carefully selected logistics partners, we recognise that situations like this can occasionally occur. Please be assured that this case is currently being reviewed with the carrier to better understand what happened and to help improve our delivery processes going forward.
We can confirm that your case has already been resolved directly with you, and a full refund has been arranged in line with your request.
We truly appreciate you bringing this to our attention and value your feedback.
Kind regards,
Reakiro Team