Bunch os scammers, avoid at any costs!!!
I ordered Unlimited on demand Tariff, which say, that you can add as many data as you want in 1GB steps. But after adding data few times, system started with CAPTCHA and every time you try to add data you've got to go through some puzzles. Completely annoying !!!
It's just made people to stop adding data. This system is not, of course, stated in your contract.
Contacted customer service, absolutely no help.
Never, ever, ever, ever again!!!!!
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My answer for their feedback
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Hello,
I offered you:
Remove CAPTCHAs - your answer was not possible.
Cancel my contract - your answer was we can't do it.
Change my tariff - your answer was we can't do it and offered me additional tariff with 1000GB for 20 Euros, with speed of 5MB !!!
Give me more data before need for adding 1GB every time on current tariff - your answer was we can't do it.
So on what you want to look? "I'll gladly take a look and see if I can find a solution or a suitable alternative"
So far is still: Never, ever, ever, ever again!!!!!
Kind regards,
Reply from 1&1 - Internet & Mobilfunk
Hello,
I'm really sorry to hear that our 1&1 Unlimited on demand tariff has posed such inconveniences to you. Usually, the purpose of the CAPTCHA is to make sure that it's indeed you yourself who's booking the additional data. However, I can understand that that becomes frustrating if that happens every single time. I'll gladly take a look and see if I can find a solution or a suitable alternative. In order to do so, please get in touch via email at trustpilot@1und1.de (Subject "TP 19107815"). Please make sure to use the email address that's been verified in your 1&1 Control-Center and put your contract number and phone number in the text box to make sure that the email is correctly assigned to your customer account.
Information regarding our data protection regulations can be found here: https://www.1und1.de/Datenschutz.
Best regards
Manuel Riedel, 1&1