It’s so cheap because they never deliver the product
My friends ordered a cologne for my birthday however when it was delivered the package was empty. No invoice either was in the package and when my friends raised this to customer support they said they would investigate with the courier. The feedback they got was that Deloox/ DHL have never experienced an issue like this along the route and when they weighed the package it was 0.6kg. My friend was told there is nothing else they can do and I would not be refunded or have another product sent. My friend also tried contacting the courier and they said to liaise with Deloox. This is pathetic service and I would not recommend purchasing from here. I would attach screenshots from the email conversation if I could.
Reply from Deloox
Dear customer,
Thank you for your message.
We have previously contacted you about the investigation and the situation. DHL's investigation has shown that the parcel was delivered correctly. Both when it left our warehouse and when it was handed over to the carrier, the weight of the parcel was recorded correctly and remained consistent. No damage to the parcel was found and the weight matches. If a parcel is actually delivered empty or incomplete, it must be refused immediately upon receipt, which did not happen in this case.
We do not include invoices in the parcel in order to work in an environmentally conscious and sustainable manner.
Based on our investigation and confirmation from DHL, we conclude that the parcel was delivered correctly. We understand that this can be frustrating.
Kind regards,
Team Deloox