I've never encountered an accounting service this disappointed and damaging.

I initially left a 5-star review when signing with 1Office, after calls with Tõnis and Kristine from the sales department. To this day I wonder if they knew what they signed me up to.
My accounting experience since then has been disappointing to say the least.
Despite explaining my business setup multiple times to several team members, I received unclear pricing estimates and incomplete tax guidance. Important tax allowances I’m legally entitled to were never mentioned and only came up after consulting an external accountant.

The lawyer Viire, who was suppose to help me with my legal company name and set up, charged me 93€ for the service, provided via email, and sent me three company name suggestions that were supposed to be legally on the safe side. All 3 names she gave me were already trademarked and I couldn't use them, which lead to a further 2 week delay in my company set up. In the end I did all research myself with the help of Chatgpt and was granted my new company name instantly.
Don't book a lawyer or accounting session with them, it's not worth the money. There are much better services available in Estonia!

More concerning, despite submitting all required documents and monthly reports, my VAT return was running late and I received an official reminder from the boarder control. I had to follow up myself to ensure it was submitted. This happened twice in my 4 months with 1Office.

While my assigned accountant Diana seemed to have tried her best, I never received clear information on my questions, following up several times was the standard procedure for me.
There seem to be serious internal communication issues and inconsistent advice within the team.
In my last month's with the iffice I was blackmailed that I won't receive my company documents unless I pay more money.
I had to hire a new accountant who I paid again to do the work I paid 1office to do.

If you want to live in constant worry of what's going to happen next in your accounting, if you want to feel insulted and treated unprofessionally, 1office is the way to go.
If you do decide to sign with them, ask for a contract and the T&C and make sure they are up to date. Always request your monthly paperwork, so you don't have to worry about any possible set backs/ blackmail later. Put everything in writing, record and transcribe everything and make sure you're on top of it all.


If you want an accountant that's looking out for you, who is available via email and phone, who has your best interest in mind and who treats you like a human being, hire a freelancer!