My elderly parents booked a cleaner for specific dates/frequency. The cleaner didn’t show up the first week, was late the next booking and showed up unexpectedly the next week on an unplanned date. My father sent multiple emails to support and got no answer. The cleaner had no English which is fine but there was no way for them to communicate what jobs needed to be done. I would have expected the agency could take and give direction in advance for this use case - for example my mum pointed out the bed sheets as they had visitors coming and the cleaner didn’t make the beds or do anything in the bedrooms. She spent 3 hours each time only working on bathrooms. After the first visit I went to the house and found the kitchen filthy. It’s a small house for 3 hours of incomplete cleaning overall. I’m helping my father to cancel this service - and amazed support don’t respond.