Poor quality product and poor customer service
I purchased a number of these units between November and December 2024 thinking that they would be great Xmas gifts. I kept one for myself. My unit stopped working after one use. In order to request a refund it's required to do all of the troubleshooting and provide a video of it not working. The customer is responsible for return shipping, they won't provide a shipping label for their faulty product. Additionally, a 25% restocking and refurbishing fee is deducted from the refund. Real trust breaker! The customer is held responsible for fixing their faulty product. I received consistent feedback when I was doing the problem solving. Since I returned the product, provided my tracking number, which they confirmed they received, and questioned when I could expect my refund, I have heard nothing else from the company. I purchased other units as Christmas gifts, one recipient just informed me that hers no longer works either. Very disappointed
about this. I would not recommend this product to anyone. STILL WAITING FOR MY REFUND.
Reply from Aquapure
Thank you for reaching out and sharing your concerns with us. We truly apologize for the frustration you've experienced with your purchase and the issues surrounding the return process. Your feedback is important, and we want to ensure that we address your situation properly.
Regarding the restocking fee and return shipping costs, we do strive to make these policies clear on our website to ensure transparency. We understand that this can be frustrating, especially when dealing with a product that did not meet your expectations.
We take customer feedback seriously and are committed to improving our products and services.