Too many fees + customer service is not so helpful
The pieces have a nice design and colour, however, the Salsa Tee cropped top M has tight arms, which is not well designed compared to the other items, such as the Salsa bodysuit. What annoyed me was the shipping/delivery fees and the total lack of preparation for customer support. The fees should be clear on the checkout and not hidden in fine print. I am still in contact with customer service to have a late fee deducted from my Klarna payment, which they lie saying they cannot remove it (it is not true, only they can talk to Klarna and remove it and it is possible if they want to). Unfortunately, even if they waived the fees, it is still high to consider paying 7 euros delivery fee or 5 euros return fee + having the headache of a messy customer service that cannot talk internally or track the orders returned even if I share the tracking number. Never again I will buy from the shop, too much hassle and fees for gym clothes.
Reply from aim'n
Hi dear Rachel,
We respect your feedback and are sorry if you find any process difficult or if you have a bad experience.
Since you made two orders with both shipping and returns, our support has already helped you refund both of these in both.
Regarding an invoice with Klarna, we do not control or can remove any late fees. Sorry if you should have received different information. A due date is up to the customer to see even if a return is made and aim'n only update Klarna when ar return is received.
In this particular case, we cannot do much differently. The conditions are the same for all our customers and nothing we deliberately want to hide or make difficult for any customer.
Again, really sad that you don't feel that we tried to help you through our customer service based on the conditions this situation made possible <3