Dear Rullyan,

Thank you for reaching out to us regarding your cash back concern. We apologize for any inconvenience you've experienced.

To assist you further, could you please provide us with some additional information such as your account details and approve our request? This will help us investigate the issue promptly and ensure a quick resolution for you.

Alternatively, you can also reach out to us via our Facebook group at https://www.facebook.com/mega.bonus.en. Our dedicated team will be happy to assist you there.