I interpreted "gov" to mean that it was an official site through which to organise my visa for Nepal. Had I known I could do it directly through the Nepalese Embassy I would not have used Visagov. I had no idea, for example, that I cannot get the visa until 15 days before departure. I could have got it quicker directly. I'd love to get a refund and start all over, but i don't know how to organise this