Yoogi's Closet Reviews 

3,610
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products, often finding items to be in even better condition than described online. Many appreciate the fair and competitive pricing, making luxury items accessible. Exceptional customer service is frequently highlighted, with responsive and helpful staff who provide thorough explanations. However, some customers also noted that product descriptions were occasionally inaccurate, leading to items not being in the expected condition. Additionally, a few people experienced slower or delayed shipping, causing some anxiety. Some reviewers were not happy with customer service, describing it as unhelpful or defensive when issues arose.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and accurate... See more

Quality

Users describe positive interactions with quality, often finding products to be in excellent condition and... See more

Price

Reviewers mention positive feedback about price, with many customers consistently finding prices to be... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers consistently praising the fast and prompt... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting it as top-notch,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been going to Yoogi's site for many years now to purchase designer bags/items. I have actually sold some items to them as well in the past. What I like the most is that they are fairly priced... See more

Company replied

Rated 5 out of 5 stars

I love, love, love my latest Yoogi's Closet purchase! I have been a customer since 2021 and am always delighted with my purchases. Their prices are reasonable and product quality is excellent. I have... See more

Company replied

Rated 5 out of 5 stars

Yoogi's is a wonderful store great prices on great items. Have been shopping and selling with them for over a dozen years so they must be doing something right. I always recommend them to anyone who i... See more

Company replied

Rated 5 out of 5 stars

I LOVE Yoogi's Closet! Every purchase has exceeded my expectations. The company has stayed true to its mission to provide only the highest quality luxury resale products with exceptional customer serv... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Clothing Store

Written by the company

Yoogi's Closet is the premier seller of pre-owned designer handbags and other luxury items. Buy, sell, & consign authentic Louis Vuitton, Gucci and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(3,610)

423 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Sunglasses were great and as described.

Sunglasses were great and as described.

2 July 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello,

Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new sunglasses! We hope to continue to serve you as your favorite shop for pre-loved luxury goods.



Warm Regards,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Great experience

Items received were exactly as pictured and wrapped really well.

18 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Katie,

We really appreciate your time in leaving us a positive review! We are glad to hear that you love your new items! We are happy to serve as your favorite shop for pre-loved luxury goods.


Take Care,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Can't Get Enough of Yoogi's Closet!!!

I love, love, love my latest Yoogi's Closet purchase! I have been a customer since 2021 and am always delighted with my purchases. Their prices are reasonable and product quality is excellent. I have recommended Yoogi's Closet to friends and family. Also, their customer service is top notch...and you actually talk to a real person, which seems rare these days!!

27 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Kashan,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Excellent experience every time

Excellent experience every time! From the large inventory, pricing , accurate condition rating's, thoughtful packaging and customer service.

27 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Shari,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.



Best Wishes,

Client Services, Yoogi’s Closet

Rated 4 out of 5 stars

Good afternoon

Good afternoon
My experience was fine
The only thing I didn't realize I had to
Pay for shipping !! I wasn't aware of it but it's ok

23 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Rosemarie,

Thank you for your 4-Star review! As of May 2024, we have begun charging for the use of our prepaid and insured label. Should you wish to cover your own returning shipping, we would not charge this fee.


Sincerely,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

Beautiful Tiffany necklace

Beautiful Tiffany necklace - great find as it’s now discontinued. I always trust Yoogis!

26 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello,

Your 5-star review means a lot to us! We appreciate that you’ve been a long-time Yoogi’s Closet client, and hope we can continue to serve you for many more years to come.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

I was able to ask questions for additional Information with Prompt, Detailed response.

I was able to ask questions for additional information and received a quick and detailed response.

24 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Kathleen,

Thank you so much for leaving us a 5-star review! We are happy to hear that you enjoy shopping with us and are pleased with our service. We hope to continue to serve as your favorite shop for pre-loved luxury goods.


Best Wishes,

Client Services, Yoogi’s Closet

Rated 5 out of 5 stars

LV Item was better than described and…

LV Item was better than described and arrived so quick. I will be shopping again

27 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hello Kelly,


Thank you so much for taking the time to leave us a positive review! We are thrilled to hear that you love your new LV! We hope to continue to serve you as your favorite shop for pre-loved luxury goods.


Warm Regards,

Client Services, Yoogi’s Closet

Rated 3 out of 5 stars

Decline in customer service

I’ve been shopping on and off from Yoogis closet but noticed the customer service has declined and the description of items is inconsistent. I purchased an hermes bag listed as “gently used” but didn’t realize the strap showed discoloration and the corners showed rubbing and exposure from use.

I asked to cancel the order immediately after I purchased it when I realized the true condition of the bag. They honored this request. In this order, I used a unique promo code that cannot be reused (even if the order is cancelled). I asked kindly if a new code could be generated and my request was ignored. I wrote a follow-up email and no response. Ironically the promo code was a “we miss you” discount to draw me back in since I haven’t been shopping at Yoogis this past year.

I recently got a moncler jacket and much to my surprise the zipper was broken. I took pictures of the noticeable damage and customer service response was that they would need to inspect for themselves. No apology for the inconvenience. I understand mistakes happen and I’ve noticed that whenever I bring up an issue, they respond defensively. It’s very off-putting.

Their prices are good but I stepped away from purchasing from Yoogis for the reasons I mentioned above. I’m sure Yoogis closet gets enough business so one dissatisfied customer doesn’t mean much. I’ve been supporting different consignment sites who value me as a client. I’ve referred my friends to these sites as well.

18 June 2026
Yoogi's Closet logo

Reply from Yoogi's Closet

Hi Pauline,

Thank you for your feedback. We tested the zipper and it worked fine. In any case, we waived the return fee for you.

If you have any questions or concerns regarding our products, our client services team would be happy to assist you. Our team is available Monday - Friday from 8am-4pm PST by phone at 800-274-9691, by email at service@yoogiscloset.com, or by live chat.


Sincerely,

Client Services, Yoogi's Closet

Rated 5 out of 5 stars

Love my LV Cabas Piano

Love my LV Cabas Piano. This bag has been on my wishlist for many years after I sold mine in a frenzy of decluttering. Happy to add one in great condition and price back to my collection! Pleased with my Yoogi's experience as always!

22 June 2026

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