super content que hier ma activaction va ordre ! la 5G rapide que l'orange :) je te recommande chez yoin
Company replied
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See what reviewers are saying
So far, my experience has been great. I recently transferred from BASE due to their high monthly subscription costs. As a student relying solely on income from a part-time job, BASE was no longer fina... See more
Company replied
Several times I experienced the loss if network, But always came back shortly Surprised by the 10euro initial payment If I go back I would switch my main number to Yoin👌
Company replied
Good experience overall. The SIM card arrived quickly and the number transfer process was smooth. The prices are also very good for the amount of data provided. The only negative point was the... See more
Company replied
Company details
- Mobile Network Operator
- Internet Service Provider
- Telecommunications Service Provider
- Telephone Company
Written by the company
NL: Yoin is een Belgisch telecommunicatiebedrijf die GSM-abonnementen aanbiedt. FR: Yoin est une entreprise belge de télécommunications qui propose des abonnements GSM.
Contact info
Voordelige GSM-abonnementen
4.0
Great
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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See how their reviews and ratings are sourced, scored, and moderated.
The eSIM card I received didn't work
The eSIM card I received didn't work. But that's not the main issue—it's possible that, as they claim, I made a mistake setting it up.
The real problem is their customer service.
By email, I received one-word replies that never provided any helpful information or solutions. It was only after exchanging 12 emails that they simply told me to order another one.
Over the phone, I got a very unpleasant representative who immediately took an aggressive and accusatory tone.
29 August 2026
goedkoope versie van abbonament
7 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Bad customer service
The eSIM card I received didn't work. But that's not the main issue—it's possible that, as they claim, I made a mistake setting it up.
The real problem is their customer service.
By email, I received one-word replies that never provided any helpful information or solutions. It was only after exchanging 12 emails that they simply told me to order another one.
Over the phone, I got a very unpleasant representative who immediately took an aggressive and accusatory tone.
I don't recommend them at all.
28 August 2026
Unprompted review
Reply from Yoin
We're sorry to hear about your experience with both the eSIM and, in particular, our customer service. Having to exchange 12 emails without receiving a clear solution is certainly not the level of support we want to provide. We also regret that your phone call left you with the feeling that you were treated in an unpleasant or accusatory way.
super content que hier ma activaction…
super content que hier ma activaction va ordre !
la 5G rapide que l'orange :)
je te recommande chez yoin
26 August 2026
Unprompted review
Reply from Yoin
Ravi d'apprendre que votre activation s'est bien passée et que vous êtes déjà conquis par la vitesse de la 5G ! Merci aussi pour votre recommandation, ça nous fait vraiment plaisir !
Several times I experienced the loss if…
Several times I experienced the loss if network,
But always came back shortly
Surprised by the 10euro initial payment
If I go back I would switch my main number to Yoin👌
26 August 2026
Reply from Yoin
Thank you for your feedback! We’re glad to hear that the network connection always came back quickly. We also appreciate your comment about the €10 initial payment. And who knows… maybe we’ll see your main number joining Yoin next time!
Het netwerk is erg goed en de…
Het netwerk is erg goed en de klantenservice is uitstekend.
18 August 2026
Reply from Yoin
Bedankt voor je enorm positieve review. Veel plezier met je yoin-abonnement!
Very good company with all the meaning…
Very good company with all the meaning of the words!!!
VALUE FOR PRICE AND CLEAR DEALS!!!
NO SURPRISES WHAT THEY WRITE THAT THEY DO!!
27 May 2026
Unprompted review
Reply from Yoin
Thank you for your very positive feedback. We are glad to hear that everything went well.
Want to change (increase) my plan as an…
Want to change (increase) my plan as an existing customer, but the price I would pay is much higher than if a new customer would chose the same. Discriminating own customers? No thanks, I will cancel my subscription.
31 July 2026
Unprompted review
Reply from Yoin
Thank you for your feedback. We're sorry to hear you're disappointed. We understand that it can be frustrating when new customer promotions differ from the offers available to existing customers. We continuously review our plans and promotions, and we appreciate you taking the time to share your experience.
THEIR SERVICE IS USELESS
THEIR SERVICE IS USELESS. They have ESIMS but everything has to be by post like you’re living in 2012, ask for a new eSIM card you pay for .. they don’t send it. You pay AGAIN for their stupid service and it takes 2 WHOLE MONTHS TO SEND.
I contacted them for a problem : I turned calling internationally in the app because I noticed it was ridiculously expensive !!
I turned calling internationally off and wanted to use my other mobile number, but my phone made a mistake and still used the JOYN service… even though it turned this function off.Contact isn’t directly with them, they use another company with students that say UHHH idk I think you’re wrong, then later it turns out I’m right and it was a problem with their horrible useless app.
I didn’t even get an sorry for the inconvenience!
6 July 2026
Unprompted review
Reply from Yoin
Thank you for sharing your feedback. We’re sorry to hear that you had such a frustrating experience with our service and support. This is not the experience we want to provide.
We understand your concerns regarding the eSIM process, the communication around your request, and the issue with international calling. We would like to look into what happened and see how we can help. Please send us a email with your customer details so we can review your case.
Thank you for bringing this to our attention. Your feedback helps us improve our services and communication.
I have paid for the card
I have paid for the card, it has arrived but it doe not work, I have called and I have to wait a lot of time, even after that nobody picked the call
27 June 2026
Reply from Yoin
We're very sorry that you experienced this issue. You can always contact our support team via email: support@yoin.be. They will do their very best to fix this issue as soon as possible.
Very bad help services and I didn't get…
Very bad help services and I didn't get the sim card yet, it's been 7 days
19 June 2026
Reply from Yoin
Bonjour,
Nous sommes désolés d'apprendre que votre expérience n'a pas été à la hauteur de vos attentes. Nous comprenons votre frustration concernant le délai de réception de votre carte SIM et les difficultés rencontrées avec notre service d'assistance.
Afin que nous puissions vérifier le statut de votre commande et vous apporter une solution rapidement, nous vous invitons à contacter notre service client en nous communiquant les détails de votre commande.
Merci pour votre retour, qui nous aide à améliorer nos services.
The customer support is shit I have…
The customer support is shit I have been trying to reach out to them via call but they are never there
17 June 2026
Reply from Yoin
Hello,
We’re sorry to hear about your experience with our customer support and understand your frustration.
Our team works hard to respond to all inquiries as quickly as possible, but there may occasionally be longer waiting times due to high demand.
We kindly encourage you to try reaching out again or use our alternative support channels so we can assist you as soon as possible with your request.
Thank you for your feedback — it helps us improve our services.
Value for Money
Very good company!what ever is writted in their web site that is!!NO SURPRISES CLEAR DEALS!
28 May 2026
Reply from Yoin
Thank you for your great review! We're pleased to hear that our clear and transparent approach met your expectations. No surprises, just straightforward service—that’s exactly what we aim for. We appreciate your support!
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