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Vrooomy Reviews 

64
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TrustScore 4 out of 5

4.0

Toy Manufacturer
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Company details

  1. Toy Manufacturer
  2. Children's Toys Store

Written by the company

VROOOMY is een Belgische specialist in rijdend speelgoed voor kinderen. Wij bieden een uitgebreid assortiment elektrische kinderauto’s, quads, motoren, go-karts, tractoren, loopauto’s en mechanische speelgoedpaarden. Bij VROOOMY staan veiligheid, kwaliteit en speelplezier centraal. Veel van onze voertuigen zijn officieel gelicentieerd door bekende automerken en uitgerust met functies zoals een ouderlijke afstandsbediening, veiligheidsgordel, verlichting, muziek, comfortabele zitjes en duurzame wielen. Vanuit België leveren wij aan klanten in verschillende Europese landen. Naast onze webshop beschikken we over een showroom in Heusden-Zolder, waar gezinnen onze producten kunnen bekijken, vergelijken en testen. Ook na de aankoop blijven wij onze klanten ondersteunen. Ons serviceteam helpt bij vragen over montage, gebruik, garantie, accu’s, opladers en reserveonderdelen. VROOOMY wil kinderen stimuleren om actief te spelen, zelfstandig te ontdekken en spelenderwijs hun motorische vaardigheden, coördinatie en ruimtelijk inzicht te ontwikkelen. VROOOMY – Start your adventure.

100.000+ Gelukkige Ouders & Kinderen

Written by the company

Van de eerste keuze tot het eerste avontuur
Bij Vrooomy draait alles om onvergetelijk speelplezier. We helpen ouders het juiste kindervoertuig te kiezen en blijven ook na de aankoop bereikbaar voor vragen over gebruik, service en onderdelen. Zo kan ieder avontuur zorgeloos beginnen.

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4.0

Great

TrustScore 4 out of 5

64 reviews

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Replied to 84% of negative reviews

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4.0

All reviews

(64)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

I’m very happy with the electric quad I…

I’m very happy with the electric quad I ordered from Vrooomy. It arrived quickly and was packaged extremely well, so everything was in perfect condition. Assembly was also easy and straightforward. The quad is perfect and exactly what I expected. I highly recommend it!

27 August 2026
Unprompted review
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Reply from Vrooomy

We’re very happy to hear that your electric quad arrived quickly and in perfect condition, and that the assembly went smoothly. It’s great to know that the quad fully meets your expectations.

Rated 5 out of 5 stars

Ordered a car with a personalized…

Ordered a car but it did arrive without the personalized number plate, so far they have been quick to resolve this issue and send it out to me, i await the number plate but happy with the service as far

14 July 2026
Unprompted review
Vrooomy logo

Reply from Vrooomy

Hi,

Thank you for your review.

We are sorry to hear that you had this experience.

We have carefully checked our records and we have not received any email or contact form submission from you regarding the missing personalised licence plate and driving licence. Had we received your message, we would have been happy to help immediately.

Of course, we are still happy to resolve this for you. We will process and send a new personalised licence plate and driving licence free of charge.

I have just sent you an email. Could you please reply to that email so we can confirm the necessary details and process your replacement as quickly as possible?

Customer satisfaction is very important to us, and we always do our best to resolve any issues as quickly as possible. We hope we can sort this out for you and would greatly appreciate it if you would consider updating your review once everything has been resolved.

Kind regards,
Customer Support
Vrooomy

Rated 3 out of 5 stars

I ordered a Little car for my daughter

I ordered a Little car for my daughter, they forgot to put the name on the licence plate and the driver license (i speciallly asked for it when I ordered it) i was very disapointe because il already told her that her name will be on it. Exept that the product is ok for the price (50 euros (with delivery). Not sure I order again

21 January 2026
Unprompted review
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Reply from Vrooomy

Hi Ilham,

Thank you for your feedback, and we’re truly sorry for the disappointment — we completely understand how important it is, especially when you already told your daughter her name would be on it.

Just to let you know: the license plate and driver license are normally placed in a small plastic envelope that is attached to the outside of the box. Could you please check whether you can still find that envelope on the packaging?

If it’s not there, please feel free to email our customer service so we can check this for you. In some cases, the envelope may have been accidentally removed by the carrier or lost during transport.

If that happened, we will of course arrange a new personalized license plate for you and send it out as soon as possible.

Kind regards,
BergHOFF Toys Customer Service

Rated 1 out of 5 stars

Beware of false advertising of free shipping

Beware of the false advertising they currently use in their page. I was looking to purchase a product from their website, their page says everywhere "Free shipping from €119". The product i was buying is 289€, but when checking out the shipping cost is added. Contacted them about this and they said: "For heavier / bulky items, an additional shipping surcharge is charged" considering they sell mini cars, most of their products are heavy and considering the cost of the shipping, is not just the surcharge, it is the shipping cost as a whole. Their defense is that they have a very small text in the page which says "No standard free shipping for heavy products", but they keep the huge warning "Free shipping from €119" right bellow the add to the cart button. They know what they are doing, they falsely advertise free shipping even in the products they don't give the free shipping, so don't be surprised on the checkout.

18 January 2026
Unprompted review
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Reply from Vrooomy

Hi Francisco, Thank you for sharing your experience. We’re sorry to read that it came across this way, as transparency is very important to us.

Our website does indeed offer free shipping from €119, however for heavier and bulky parcels (such as certain ride-on/electric vehicles) an additional shipping surcharge applies. This is mentioned on the product page and is also clearly shown in the cart and at checkout, before payment is completed. This way, every customer can always see the final total amount upfront.

We understand this may be confusing if you only rely on the general “Free shipping from €119” message, but we want to emphasize that there are no hidden fees and that this surcharge only applies to specific large/heavy shipments that involve higher transport costs.

We take feedback like this seriously and we are always looking internally at how we can make our communication even clearer. If you would like to discuss this further, please contact us by email and we’ll be happy to help and look for a solution together.

Kind regards,
BergHOFF Toys Customer Service

Rated 5 out of 5 stars

Plesant experience, would recommend!

Beautiful showroom and friendly staff. We bought a car for our kids and they are so so happy. Plesant experience, would recommend!

27 October 2025
Unprompted review
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Reply from Vrooomy

Thank you so much for your kind words Katja! 💛
We’re thrilled to hear that you and your kids are happy with the car, it means a lot to us. Enjoy the ride🚗✨

The BergHOFF Toys Team

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