Have had great experience dealing with Vimla. Feel that there should be a telephone contact department as often new people with swedish language deficit (me) can get one to one help. But saying tha... See more
Company replied
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Easy to start a new plan, plans are not the cheapest but combined with starting discounts/more internet etc is worth it. Very reliable internet and connection, and easy to use and transparent mobile a... See more
Company replied
Very slow customer support service: if you have some emergency issue to fix, good luck with that! There is no possibility for a direct contact via phone call. The only option is to write them in a c... See more
Good service with good price overall, but... One experience I had is I sent dozens of message aboard without knowing that it costs, and got a receipt of more than 3 kr per message later. I admit th... See more
Company replied
Company details
Written by the company
Vi startade mobiloperatören Vimla 2014 för att det måste finnas ett bättre sätt att driva en mobiloperatör, det är vi helt övertygade om. Affärsidén är enkel. Vi vill erbjuda våra användare mobilabonnemang som man förstår, utan bindningstid och utan uppsägningstid.
Vimla!
Written by the company
Contact info
Sweden
- vimla.se
DUBBEL surf i 24 mån+ 20 kr/mån i 3 mån!
3.8
Great
5K reviews
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Nightmare customer support!
eSIM stopped working and I lost connection completely and there's no one to help out! A stupid chatbot that tells you customer support is closed and check working hours despite that it is already during the working hours!! So, you're left with the slowest customer ticket system on earth that takes days and weeks to settle an issue!!! This is just terrible!!
4 September 2026
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
I'm sorry to hear that you've experienced issues with our AI bot.
If the bot can't answer your question you can click on "Supportagent" to be transferred to a colleague for further support.
I hope you receive the help you need!
/Karin & Vimla 💚️
You suck for customer service...tried…
You suck for customer service...tried to get a problem resolved, but your AI, kept giving me the same shitty response..not addressing any of my concerns..only those pre-baked responses.
3 September 2026
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
I'm sorry to hear that you've experienced issues with our AI bot.
If the bot can't answer your question you can click on "Supportagent" to be transferred to a colleague for further support.
I hope you receive the help you need!
/Karin & Vimla 💚️
Excellent service
Excellent service, very professional company, nothing wrong with them .. everything is easy and quick!!
21 August 2026
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
Aww it makes us SO happy to hear that you are satisfied with your subscription and appreciate us as a company, much love to you! 💗️
/Karin & Vimla 💚️
Impossible to get customer support
Impossible to get customer support. The chat does not work, the website's "create support ticket" does not work. I was invoiced wrongly but i found no way to contact them. So frustrating.
17 August 2026
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
I'm sorry to hear that you've experienced problems with contacting our support.
Unfortunately we've had longer response time due to increase inflow and our chat has only been open between 12.30-16.30 during the weekdays.
Please contact us again via our chat so we can help you with your invoice.
/Karin & Vimla 💚️
Left without a working phone abroad
I have been a Vimla customer for years and recently moved my number back to Vimla because I trusted the service. Unfortunately, this has been the worst experience I have ever had with a mobile operator.
I travelled abroad and only then discovered that my international roaming (Utlandstjänster) was not activated. As a result, I completely lost access to my phone number. I could not make or receive calls, and I could not receive important SMS verification codes. Being left without a working phone abroad is an incredibly stressful situation.
What disappointed me the most was the support. I received replies only every other day while I was stranded abroad without a working phone. I was told that my credit check had been declined, even though the credit information I received shows an estimated credit risk of only 0.22%. I also use Klarna without any issues and have no payment remarks.
I run my own registered business in Sweden, but instead of offering a practical solution I was told to create my own payslip. I simply cannot understand how this is considered a reasonable solution for a customer who is stuck abroad without access to their phone.
I deeply regret moving my number back to Vimla. I expected much better support from a company I trusted. I sincerely hope no other customer has to experience what I am going through.
1 August 2026
Unprompted review
They send me random emails without…
They send me random emails without asking my consent
25 June 2026
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
If you don't want more marketing emails from us you can unsubscribe at the bottom of the email.
You can also withdraw your consent via Mitt Vimla > Kontouppgifter if you don't want us contacting you.
/Karin & Vimla 💚️
I am trying to open my roaming for…
I am trying to open my roaming for international usage. Unless I could not get any feedback from the digital operator. It has been more tahma week no help arised.. very bad after sales service organisation..
24 June 2026
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
I'm sorry to hear that you've experienced problems with opening up your roaming services as well as receiving help from our support.
For more urgent matters I recommend to contact us via our chat vimla.se/kontakt-vimlare and write down what it's regarding for easier help.
/Karin & Vimla 💚️
You’re not so cheap to get
You’re not so cheap to get, your network is consuming so much net worth!
6 June 2026
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
Right now we have a welcome deal on our website with 20 kr/month for 3 months + double data for 24 months, I would say that that's a pretty good deal!
If your data is used up quickly I would recommend to follow the tips we have on vimla.se/surfpott to see what you can do to minimize the data usage.
/Karin & Vimla 💚️
Terms and conditions are not clear…
Terms and conditions are not clear onpromotion page
International calling is paid but it says in promotions free calls , free messsages and free data . its cheating stunts.
13 February 2026
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
I'm sorry to hear that you find our terms and conditions unclear.
Free calls and free messages are within Sweden and when you're in a EU country.
If you're texting/calling from Sweden to an international number, or outside of EU, there will be an additional fee.
All operators have different prices for calling abroad.
More information regarding the terms and conditions of this, aswell as prices you can go to vimla.se/utlandspriser, or see below:
This is how roaming works within the EU:
Call and text from the EU to Sweden - Just like at home
Call and text from Sweden to the EU - Not included
Call and text when you travel within the EU - Just like at home
Receive calls when you travel within the EU - Just like at home
Call and text from the EU to countries outside the EU - Not included
/Karin & Vimla 💚️
Vimla is the best !
Vimla is the best !
Easy to get- easy to use and no problems . 5 stars !
20 December 2025
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
Yay! That makes us so happy to hear! 🤩️
/Karin & Vimla 💚️
Simply the best
9 September 2025
Unprompted review
Reply from Vimla!
Hello!
Thank you for your review.
🎵️ "Better than all the rest, Better than anyone,
Anyone I've ever met" 🎵️😎️
/Karin & Vimla 💚️
Having a great experience with…
Having a great experience with vimla,great price, very good coverage, I love the fact that I can save my unused surf, and a good customer service.
19 September 2025
Unprompted review
Reply from Vimla!
Hello,
Thank you for your review!
Yay! That makes us so happy to hear 🤩️
We love that you've had such a good experience with us and feel satisfied with your choice of subscription 🎉️
/Karin & Vimla 💚️
Reply from Vimla!
Hello!
Thank you so much for your lovely review!
It makes us so happy to hear that! 😍️ Nothing beats being the best 🥇️
/Karin & Vimla 💚️
Thank you Vimla for a terrible day after I lost my mobil. No one to conta
Terrible day after I lost my mobil. Vimla´s site is hopeless as one must have Bank ID to contact anyone.
There is no customer service to write to or ring too without login in with Bank ID which is on my lost Mobil.
Why is there NO DIRECT number one can ring to for help and speak with a real HUMAN being.
Very disappointed Robert
27 June 2025
Unprompted review
Reply from Vimla!
Hi Robert!
I'm so sorry for this experience. As you say we do not have any support by telephone, but you can contact us by chat or email. You find all the information you need for this at vimla.se/kontakt.
I hope everything is resolved for you now - if not, please contact the support so we can straighten it out!
/Mimmi @ Vimla
Love Vimla
Love Vimla, I am a returning customer who left only because the job would pay the bill...
So far, it's good to be back!
6 June 2025
Unprompted review
Reply from Vimla!
Hello,
Thank you for your review!
and we’re so happy to have you back with us!
/Gustav & Vimla 💚️
good service with good price, but
Good service with good price overall, but...
One experience I had is I sent dozens of message aboard without knowing that it costs, and got a receipt of more than 3 kr per message later. I admit that it is my fault of not reading the policy carefully in advance, but it may be better to receive a reminder in such cases.
27 February 2025
Unprompted review
Reply from Vimla!
Hi,
Thank you for your review.
I understand. We have that information in our FAQ and vimla.se/utlandspriser. We reach out directly about these charges when you are abroad, but we do not do so if you are in Sweden.
/Gustav & Vimla 💚️
I have ported my vimla sim to another…
I have ported my vimla sim to another sim still vimla is taking money from me
1 March 2025
Unprompted review
Reply from Vimla!
Hi,
Thank you for your feedback.
That doesn't sound good at all. Unfortunately, I can't assist you here, but please visit https://vimla.se/kontakt/, and we will help you with your case.
/Gustav & Vimla 💚️
I think it works well.
12 November 2024
Unprompted review
Reply from Vimla!
Hi Janine,
Thanks for your review!
It's great to hear that it works as it should and I hope that you're happy with us 😄 Welcome to Vimla!
/Robin & Vimla! 💚️
Everything is good
Everything is good , except If Vimla would provide esim to my smartwatch. Then it will be perfect 👌
3 October 2024
Unprompted review
Reply from Vimla!
Hello,
Thanks for your review!
Great to hear that you're happy with us and that everything is good. We don't offer eSIM at the moment but it's something that we're working on. As soon as we have updates surrounding eSIM we'll communicate it to our users! 😄
/Robin & Vimla! 💚️
The customer service is terrible/you wont be able to contact them
It's a terrible experience, I wouldn't recommend it to anyone. The customer service doesn't exist. I wanted to transfer my number to another company, so I stopped my card but now it cant be transferred. So I have to contact Vimla for help, and the only way is via their website which you need to wait 5 days...And because my card is stopped, after they replied me I can even couldn't open my case anymore because it's not activated anymore!!!! So now I can not see the reply even and can't use or transfer my number...and Neither can I contact them....Incridible..Can someone help me out of this? Many thanks!
2 October 2024
Unprompted review
Reply from Vimla!
Hi Qiuya,
Thanks for your review.
I'm sorry to hear the situation and I understand the frustration. This isn't something we want!
When you want to transfer a phone number to another service provider, you don't have to cancel the subscription by yourself. When the transfer is finalized to the new service provider, the Vimla subscription is automatically canceled. When you cancel the subscription manually it blocks the transfer out in the system which is what it sounds like has happened in this case! This is something that is informed at Mitt Vimla when you cancel a subscription manually.
As I understand it your subscription at Vimla has now been ended, which means that the number is open to be transferred for up to 30 days - so if you would contact the new service provider they can help you further without any worries! If you would however come upon any problems, you can contact our support via the chat at vimla.se/kontakt (open between 09:00-16:30 on weekdays) and identify yourself with mobile bankid in the chat.
Either way it's sad to hear that you've left us and I hope that you'll like it at the new service provider!
/Robin & Vimla! 💚️
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