Selling experience is much improved with the ease of sending packages into the states. Would still be nice to have buyer offers be valid and confirmed once seller accepts it
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I love that you only get emails and messages when it's appropriate and they are relevant to what you are looking for not just getting spammed every 5 mins. The collections are amazing there is always... See more
Company replied
It was my first time selling anything so I was very nervous about doing the right thing for both the buyer and myself. I appreciated the updates throughout the process and the help I received up front... See more
Company replied
I’ve been selling on Vestiaire Collective for a while now, and it is honestly the best platform if you want to get top dollar for authentic designer items (Chanel, LV, Gucci, etc.). The buyer pool is... See more
Company replied
Company details
- Online Marketplace
- Handbags Shop
- Men's Clothing Store
- Vintage Clothing Store
- Watch Store
- Women's Clothing Store
Written by the company
Vestiaire Collective is the ultimate destination for pre-loved luxury fashion, with up to 80% off vs. retail prices and more than 15 years of authentication expertise.
Contact info
53 Rue de Châteaudun, 75009, Paris, France
- vestiairecollective.com
4.2
Great
119K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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I got the item as it was described
I got the item as it was described. There was some issues with the shipping. It was a bit late and the verification for the authentication was a little bit too fast but beside that it’s good.
16 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Vestiaire Collective
Dear Claudia,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Reviewed quickly for fast payout.
23 July 2026
Reply from Vestiaire Collective
Dear Member,
Thank you for taking the time to provide your feedback.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective Team
Reply from Vestiaire Collective
Dear Rodoula,
Thank you for taking the time to provide us with your feedback 😊
We hope you have a wonderful day and genuinely look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Item was exactly as it was described
Item was exactly as it was described. Package arrived quickly.
23 July 2026
Reply from Vestiaire Collective
Dear Charlotte,
Thank you very much for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
AVOID VESTIAIRE COLLECTIVE
It’s funny how they only respond to GOOD reviews and ignore the bad reviews.
Don’t waste your time here. I trusted them as professionals. My item arrived dirty and broken. And because the tag was off, they basically told me that i broke the necklace and made it dirty. I literally trusted them since they are a luxury selling website, and not shein/temu or whatsoever.
They will blame customers when item arrived broken or dirty. Screw them.
23 July 2026
Unprompted review
I really enjoy using the platform
I really enjoy using the platform. I sell some of my own personal items that I no longer use, and I also buy quite a few second-hand pieces on here.
I love the idea of giving things a second life instead of just throwing them away or always buying new. It’s better for the environment, helps reduce waste, and you can find some really lovely things for great prices too.
So far, I’ve had a really positive experience both buying and selling. It’s easy to use, practical, and a much more conscious way to shop.
I would definitely recommend it. 5 stars from me! ⭐⭐⭐⭐⭐
23 July 2026
Reply from Vestiaire Collective
Dear Camila,
Thank you for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
Product qulaity check and shipping to…
Product qulaity check and shipping to me worked great. I stayed informed of the progress.
13 July 2026
Reply from Vestiaire Collective
Dear Onna,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Delivery service Product
23 July 2026
Reply from Vestiaire Collective
Dear Antonios,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Sincerely,
The Vestiaire Collective team
Reply from Vestiaire Collective
Cher(e) Parker,
Nous vous remercions d'avoir pris le temps de nous faire part de vos retours 😊
Nous espérons vous revoir prochainement et vous souhaitons une très bonne journée !
Cordialement,
L’équipe Vestiaire Collective
sellers rarely answer questions
I consider that this site has a very good selection of articles but I would find important that the sellers answer the questions of the customers, what rarely happens. It is a pity because in this case the risk the article does not fit us is bigger and the satisfaction with the site, smaller.
23 July 2026
Reply from Vestiaire Collective
Dear Lonni,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Mel,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon.
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Marie,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective team
Reply from Vestiaire Collective
Dear Finoze,
Thank you for sharing your feedback with us.
We wish you a pleasant day and hope to see you again soon!
Sincerely,
The Vestiaire Collective team
The ease of the listing and mailing the…
The ease of the listing and mailing the item is great. The fee is relatively high but I appreciate the rigor as a seller and buyer on the security and privacy as well as authenticity and condition of the item.
23 July 2026
Reply from Vestiaire Collective
Dear Tiffany,
Thank you for sharing your feedback with us.
We hope you have a wonderful day and look forward to seeing you again soon!
The Vestiaire Collective team
Bad customer service
The advisor refused to give me details on why an item was rejected. Kept repeating the same vague words that do not mean anything
22 July 2026
Very good selling experience.
I sent my item out on Monday and by Thursday the item was authenticated and I was paid. Really good experience.
16 July 2026
Reply from Vestiaire Collective
Dear Jeena,
Thank you for taking the time to provide us with your feedback.
We wish you a wonderful day and sincerely hope to see you again soon!
Best regards,
The Vestiaire Collective team
Product in perfect condition
Product in perfect condition, carefully wrapped in bubble wrap - with certificate of authenticity tag
16 July 2026
Reply from Vestiaire Collective
Dear Aydon,
We greatly appreciate you taking the time to provide us with your feedback.
We hope you have a wonderful day and look forward to seeing you again soon!
Best regards,
The Vestiaire Collective Team
Just tried it out and sold my item very…
Just tried it out and sold my item very quickly. Now I’m thinking about what other items I can sell
22 July 2026
Reply from Vestiaire Collective
Dear Judy,
We sincerely appreciate you taking the time to provide us with your feedback.
Wishing you a wonderful day, and we hope to see you again soon!
Best regards,
The Vestiaire Collective team
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