Great customer service, responding very well to queries, and giving advice, to make sure we got the Velux window we required. Lots of backwards and forwards with emails, but that was positive, bec... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I contacted the Velux technical team to ask for for some specific guidance on how Velux windows should be fitted. I ended speaking to Shaun, who could not have been any more helpful. He answered all m... See more
Company replied
Had two solar powered Velux skylights installed in our flat roof ten months ago. They have worked brilliantly but I recently needed advice on how to re connect the remote switches. Delighted to fin... See more
Company replied
Bought a Velux blind from Amazon which had an issue with the tension. Contacted Velux and, despite not buying from them direct, their support was brilliant. we have 4 Velux windows (2 in the loft and... See more
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Company details
Written by the company
VELUX is a leading global manufacturer of roof windows and solutions designed to enhance healthy living under the roof. Since 1941, we have been synonymous with quality and innovation, committed to improving living spaces through increased daylight, fresh air, and sustainable solutions. VELUX GBI (Great Britain & Ireland) is the market organisation responsible for commercial, operational and customer service activities across the UK and Ireland, operating as part of the VELUX Group.
Contact info
Woodside Way, Glenrothes , United Kingdom
- 01592 778225
- customer.support@velux.co.uk
- velux.uk
4.6
Excellent
312 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional, Friendly Service and High‑Quality Installation
We recently had two VELUX windows replaced in our attic and were extremely impressed with the whole experience. The VELUX customer service team were friendly, helpful, and made the process very easy from start to finish.
The installation was carried out by Andrew and his son from Living Solutions, who did an outstanding job. They arrived exactly on time, worked efficiently and neatly, and left everything spotless afterwards. The replacement itself was done with great care — there was no damage at all to the wallpaper around the windows, and the finish is exceptionally tidy.
A high‑quality, stress‑free service that we would happily recommend.
26 August 2026
Unprompted review
Excellent service from Carolyn in Technical Services
Excellent service from Carolyn in technical and installer services. She spent 1hr 37 minutes on the phone with me, trying to pair a new Velux Touch remote with my elderly mother’s existing windows and blind. This was not straightforward as the old remote was malfunctioning. Carolyn never lost her patience and worked hard to find a remedy so that we achieved a successful solution in the end. She deserves a medal!
4 September 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Mandy
Thank you for taking the time to leave such a fantastic review.
We're delighted to hear about the exceptional service you received from Carolyn. Pairing a new VELUX Touch remote with an existing setup can sometimes be challenging, particularly when older equipment is not functioning correctly, so it's wonderful to know that Carolyn's patience, determination and technical expertise helped achieve a successful outcome.
We truly appreciate your recognition of the time and care Carolyn dedicated to finding a solution. We'll be sure to share your kind words with Carolyn and the wider Technical Services team, who will be thrilled to receive such positive feedback.
Thank you again for choosing VELUX and for sharing your experience.
Best regards
VELUX GBI Customer Service Team
GREAT experience
Velux provided clear & concise quotation and advice for replacement of 3no. Windows. The staff were helpful and a pleasure to deal with. There was a query re the ‘close’ location of 2 off the windows but Velux sent contractor to check this and all was good to proceed.
The contractor, Brian McCormick Joinery, arrived on time, carried out the work, cleaned up, leaving the room spotless. Brian & his team were great, respectful and focused on getting the job done. What a relief!! My faith in contractors restored!! I would not hesitate to recommend them.
I love my new windows!
Thank you Velux team, especially Robert.
1 September 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear CMA
Thank you for taking the time to leave such a wonderful review. We're delighted to hear that you had a great experience from the initial quotation and product advice through to the installation of your new roof windows.
It's fantastic to know that Robert was able to provide clear guidance and support throughout the process, and that any concerns regarding the window positioning were resolved quickly to give you complete confidence moving forward.
We're also pleased to hear your positive feedback about Brian McCormick Joinery. Delivering a professional, respectful service and leaving your home clean and tidy is incredibly important to us, and we're thrilled that Brian and the team exceeded your expectations.
Thank you again for your recommendation and kind words. We hope you enjoy your new windows for many years to come.
Best regards
VELUX GBI Customer Service Team
I have recently purchased x5 solar…
I have recently purchased x5 solar black out blinds. They are amazingly easy to fit and look incredibly professional. You have to look up to even notice they are there. The remote control is already paired up too. It couldn’t be any easier.
I call Caroline in customer services for a bit information and she was so easy to talk with and really helpful. So good to be able to talk to a nice human. Thank you Developements team what a product and thank you Caroline on the front line. Kindest regards. Stephen Kear.
3 September 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Stephen
Thank you for your fantastic 5-star review and for taking the time to share your experience.
We're delighted to hear that your blackout blinds were easy to install, look great, and that the remote controls helped make the process even simpler. It's wonderful to know that you're pleased with both the product and the overall experience.
We're also especially grateful for your kind words about Caroline. Providing friendly, helpful support is something we take great pride in, and we will be sure to pass your compliments on to both Caroline and the wider team.
Thank you again for choosing us, and we hope you continue to enjoy your new blinds for many years to come.
Best regards
VELUX GBI Customer Service Team
Velux responded well in response to our request…
Velux responded well in response to our request for an approved installer of a velux window. They took all the relevant information and I sent photographs for clarity
Their first installer was too busy so they sent details of Stephen Green in Ashton and Makerfield. Stephen did a great job for us even though we could not continue with the project. He opened a stuck old velux window and discovered a problem with the geometry of the light tunnel. However he suggested a number of workrounds and spent considerable time reporting this back to velux
Impressed with the service provided by both and should events arise again would not hesitate to use them again. Thankyou both
1 September 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Chris
Thank you for your fantastic review.
We're delighted to hear that our team was able to assist you in finding an approved installer and that Stephen provided such helpful support. It's great to know he was able to identify the issue with the light tunnel and take the time to suggest alternative solutions, even though the project couldn't proceed as planned.
Your kind words about both Stephen and the VELUX team are greatly appreciated, and we'll be sure to pass your feedback on to everyone involved.
Thank you for choosing VELUX, and we look forward to assisting you again should the need arise in the future.
Best regards
VELUX GBI Customer Service Team
Excellent service from start to finish
I rarely take the time to leave feedback, but on this occasion I feel the 5 stars are very much deserved.
I recently had two VELUX windows and blinds installed in my son’s attic bedroom, and the whole process, from the initial enquiry through to completion, was straightforward and stress-free.
The team took the time to understand what I was looking for and provided really helpful advice on the most suitable products for the room. Their knowledge and guidance made choosing the right windows and blinds much easier.
The installation team were a real standout. They were exceptionally polite, friendly and professional throughout. They were also incredibly clean and tidy, taking great care to leave everything exactly as they had found it. Above all, they were just genuinely lovely people to have working in the house.
The finished installation looks fantastic, and I couldn't be happier with the result.
A thoroughly professional company with a great team. Highly recommended, 5 stars without hesitation!
2 September 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Richard
Thank you for taking the time to leave such a wonderful review, Richard.
We're delighted to hear that your experience was smooth and stress-free from your initial enquiry through to installation. It's fantastic to know that our team were able to help you choose the right VELUX windows and blinds for your son's attic bedroom, and that the installation team made such a positive impression with their professionalism, care, and attention to detail.
We truly appreciate your kind words and recommendation. I'll be sure to share your feedback with everyone involved, who will be thrilled to hear how happy you are with the finished result.
Thank you for choosing VELUX, and we wish you and your family many years of enjoyment from your new windows and blinds.
Best regards
VELUX GBI Customer Service Team
everyone i spoke to were lovely, well informed and on their game
everyone i spoke to were lovely, clear, patient and asked really informed questions, also notably careful i didnt spend more than needed - I'm under a flightpath so wanted triple glazed sound deadening glass - which is a little more money, they checked on 2 separate calls that was correct. Installation was swifter than I expected and done to a flawless standard. The velux direct price was fair and the fitting cheaper than I expected. You can get cheaper roof windows, but none as well engineered. Velux last. This was a like for like replacement of a 33 year vintage Velux, opened every day for last 8 years. Quality shows. Velux has perfected both their product and the people all the way through the process. Would totally recommend them. Will use the direct service again for sure
15 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Andy
Thank you for your fantastic 5-star review.
We're delighted to hear that our team provided clear, knowledgeable advice and helped you choose the right solution for your home. It's especially rewarding to know that the recommendation for triple-glazed sound reduction glazing has met your needs and that both the installation and product quality exceeded your expectations.
Thank you for your kind comments about our people and products. We're proud that your previous VELUX window provided 33 years of service, and we hope your new roof window serves you just as well for many years to come.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Best regards
VELUX GBI Customer Service Team
Prompt, clear resolution
Prompt, clear response that provided the information needed to answer my query and solve my issue. Excellent customer service.
1 September 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Jan
Thank you for taking time to leave your 5-star review.
We're delighted to hear that you received a prompt and clear response that helped resolve your query. Providing excellent customer service and making sure our customers have the information they need is always our goal.
We appreciate you taking the time to share your feedback and will be sure to pass your kind comments on to the team.
Best regards
VELUX GBI Customer Service Team
Excellent Customer Services
I contacted Velux to see if they could change the colour of the blinds that I had ordered from beige to white. My call was answered straight away and I spoke to Caroline in Customer Services. She was very pleasant to speak to and said that this was perfectly okay. She made the amendment straight away, confirming this by emailing back to me a revised copy of the order. This is how all Companies' Customer Services should be.
1 September 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Palisander,
Thank you for sharing your positive experience with us! We are delighted to hear that Caroline from our Customer Services team was able to assist you promptly and efficiently with your request to change the color of your blinds.
At VELUX, we are committed to providing the best possible service to our customers, and feedback like yours reassures us that we are meeting our goals. It’s wonderful to know that we could make the process seamless for you.
Best regards
VELUX GBI Customer Service Team
Fantastic customer service from…
Fantastic customer service from Leigh.She sorted a problem out with the clearest of instructions including a video call.She also sorted out a new blind with minimum fuss and with the patience of a saint.Thank you Leigh@
24 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Carmel,
Thank you for your kind words and for taking the time to share your experience with us. It’s wonderful to know that Leigh was able to help you with your blind and ensure everything was handled smoothly.
Your feedback means a lot to us, and we’ll make sure to pass along your appreciation to Leigh. It’s always our goal to provide the best possible service, and your review reaffirms the hard work our team puts in every day.
Best regards
VELUX GBI Customer Service Team
We recently upgraded our manual blinds…
We recently upgraded our manual blinds to solarwhich have been installed today and worth the money. From quotation to delivery the service has been flawless. I would thank Kieran who phoned me to take payment, he was so polite and helpful, he’s an asset to your team! Thank You
14 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Dorothy,
Thank you for sharing your positive experience with us! We’re delighted to hear that your upgrade to solar blinds has been a success and that you’re enjoying the benefits they bring.
We’ll make sure to pass on your kind words to Kieran. It’s always rewarding to hear that our team members are making a positive impact, and your feedback truly motivates us to continue delivering excellent service.
Best regards
VELUX GBI Customer Service Team
Great product, great customer service
We have solar closing vellux and would recommend the product. Aside from the product, when we have needed information and advice the customer service has been great. I’d highly recommend them.
28 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Good Morning,
Thank you for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you’re happy with your solar-powered VELUX product and that our customer service team has been able to provide you with the information and advice you needed.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help!
Best regards
VELUX GBI Customer Service Team
So pleased with our Velux Windows and the installation ...
We are so pleased with our new Velux windows.
VE Property Developments Ltd were the installation company and from our first meeting we knew we were going to be happy. Valdek suggested that we should think about having some of the windows as top openers this was not a pushy sales talk he just said that with our views top hung ones would show the views better and left us to decide, he was so right they are amazing. The team arrived on time and covered the flooring and really cared about the work they were carrying out which was a breath of fresh air. We are very happy with the total service provided and wouldn't hesitate to recommend both Velux and VE Property Developments Ltd
17 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Jackie
Thank you for your Lovely feedback.
We are delighted to hear that you are pleased with your new Velux windows and the service provided by VE Property Developments Ltd. Your comments are greatly appreciated, and we are pleased that your experience met your expectations.
Thank you for your recommendation and for taking the time to share your experience.
Best regards
VELUX GBI Customer Service Team
The staff at Velux were very helpful…
The staff at Velux were very helpful during the whole process. Helping to explain the product, installation and suggesting blinds for the different rooms. The installation from the time I ordered just took a little longer than anticipated but no real problem.
The company who were contracted to do the work were great; coming to look at the house before and on the days of installation were really good. I was so impressed how they fit these windows from inside on my 3 storey house. I had very old velux windows. So pleased with the result.
18 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Mrs Shore
Thank you for taking the time to leave such a lovely review. We're pleased to hear that our team and installation partner provided helpful guidance and excellent service throughout your project.
We appreciate your patience with the installation timeline and are delighted that you're happy with the finished result. Thank you for choosing VELUX and for sharing your experience with us.
Best regards
VELUX GBI Customer Service Team
Velux windows replaced efficiently and on time.
I needed 3 very old Velux windows to be replaced - I chose to organise this through Velux directly. I was very happy with the Velux service and indeed the service provided by their local agent Sheerwater Glass. Installer arrived on the right date and at the right time and the work was carried out efficiently and effectively with minimal dust and mess all managed with dust sheets and careful work.
Impressed.
12 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Good Afternoon,
Thank you for sharing your positive experience with us! We’re delighted to hear that you were very happy with the service provided by both VELUX and our local partner, Sheerwater Glass.
Your feedback motivates us to continue delivering high-quality service and solutions. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
Brilliant support
Bought a Velux blind from Amazon which had an issue with the tension. Contacted Velux and, despite not buying from them direct, their support was brilliant. we have 4 Velux windows (2 in the loft and 2 on an extension), all now with blinds which are a necessity in the hot weather. Noticeably, we closed the ones in the extension whilst we were on holiday, as my daughter had noticed how hot the freezer was getting with direct sunlight on to it during a recent hot spell. The daily energy stats showed a significant 20p+ per day reduction during a subsequent holiday.
26 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Billy
Thank you for your fantastic review.
We're delighted to hear that our team was able to support you with your blind. It's great to know that all four of your VELUX windows are now fitted with blinds and making a real difference during warmer weather.
We're especially pleased to hear about the positive impact on both comfort and energy efficiency in your extension. Thank you for sharing your experience and for choosing VELUX products for your home.
Best regards
VELUX GBI Customer Service Team
Working integral blinds on my windows at long last!
I puzzled for 14 years as to why I couldn't work the fitted blinds on my Velux windows - till this year, with the heat, and my determination to solve the issue! Windows high up in a ceiling with the 'label' telling you the model number behind the handle, ie invisible, are very frustrating, but my window cleaner managed to take a photo from a high ladder. Velux could offer details of what needed to be done for this model to bypass the remote control usage; and at long last an electrician with a very long ladder has managed to connect the blinds, which the builder had failed to do 14 years ago! Responses to emails took sometimes a few days to receive, but I was well prepared with all the necessary information and advice from Velux to provide to my electrician for when he could eventually come to do the connection. Thank you Velux for your help!
21 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Penny
Thank you for sharing your experience.
We're delighted that our team was able to provide the information and guidance needed to help get everything connected and working correctly. We can certainly appreciate the challenge of identifying window details when they're positioned high up, so we're pleased a solution was found.
Thank you for your patience throughout the process, and we hope you're now enjoying the added comfort and convenience of your VELUX blinds, especially during the warmer weather.
Best regards
VELUX GBI Customer Service Team
My beautiful new Velux windows 🥰
I contacted the company about replacing my Velux Windows. They advised of what photos to take, what codes to give etc. they passed on the information, and advised it might be up to 12 weeks. It was a few weeks later that they came back to me saying my windows were being manufactured, and got me in contact with my installer. Denis and his two colleagues were brilliant. They covered my carpets first, installed with no intrusion, took all the packaging and old windows away, and cleaned up like they had never been there. Except when I look at my new, perfectly installed robust beautiful new windows.
13 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Helena
Thank you for your wonderful review!
We're delighted to hear that the process was smooth from start to finish and that our team could help guide you through your replacement window journey. It's especially great to hear such positive feedback about Denis and his colleagues. Their care, professionalism, and attention to detail clearly made a lasting impression.
We hope you enjoy your beautiful new VELUX windows for many years to come.
Best regards
VELUX GBI Customer Service Team
Wonderfully experienced and understanding staff
From our initial telephone enquiry with Robert regarding a replacement Velux window (ours is 30 years old and the double glazing seal has gone) and his wonderfully complete understanding of what we wanted (we were amazed how far on Velux windows have come), through to our discussions and technical queries with Marnie, Jeanette, Kirsten and Nicole, we have been delighted with how knowledgeable and caring Velux staff have been. Our installer has now been appointed and if we have the same experience with the installation, we'll be over the moon. Can't wait to experience the solar heat blind and the solar powered opening and closing.
10 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear Richard,
Thank you so much for your wonderful review!
We're delighted to hear that Robert was able to help with your initial enquiry and that Marnie, Jeanette, Kirsten and Nicole provided the support and expertise you needed throughout your journey. We pride ourselves on delivering knowledgeable and caring customer service, so it's fantastic to know this was reflected in your experience.
It's great to hear that your installation is now arranged, and we hope the next stage is every bit as positive. We're sure you'll love the benefits of your new VELUX window, along with the solar heat blind and solar-powered operation.
Thank you again for your kind words and for choosing VELUX. We'd love to hear how everything goes once your installation is complete, so please feel free to come back and share an update with us.
Best regards
VELUX GBI Customer Service Team
Sean was very kind patient and very…
Sean was very kind patient and very helpful when dealing with a faulty Velux motor
i find all the staff at Velux who i have dealt with in the past to be excellent
25 August 2026
Unprompted review
Reply from VELUX Great Britain & Ireland
Dear M Stone,
Thank you for your kind feedback.
We're delighted to hear that Sean was patient and helpful in resolving the issue with your VELUX motor. We'll be sure to share your comments with him.
It's also great to know that you've consistently had positive experiences with our team. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards
VELUX GBI Customer Service Team
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