VELORETTI  Reviews 

It was almost impossible to assemble the bike. All the screws and bolts are very easy to fix but the front wheel fender was impossible to fix without the wheel touching it and making it unrideable. I had to take it to a bike shop and charged me 50 euros to fix it. Bad assembly instructions

Very good - fully recommend

Extremely disappointing experience with a brand-new Veloretti. They sell used bikes as new.

Order: #21263091

I paid €637.89 for a brand-new Veloretti Café Chaser, expecting a new bike in perfect condition. Instead, this has turned into one of the worst customer experiences I have had with a bike purchase.

I have now been dealing with this for more than 3 weeks, and I still cannot properly enjoy my bike.

From the moment I received it, there were problems:

The handlebar was scratched and in poor condition.
A pedal broke after my very first ride.
I contacted customer service and filed a complaint.
Veloretti offered a small compensation, and agreed to send replacement of the original pedals.
The first replacement pedals they sent were not the original pedals that come with the Café Chaser.
I contacted them again, insisted on getting the correct parts, and they sent another replacement.
And now, for the second time, they have sent me generic pedals that do not match the original parts of the bike.

This is beyond frustrating.

I paid €637.89 for a new bike, not a bike that arrives damaged and then requires weeks of calls, emails and repeated requests just to receive the correct original parts.

What is particularly disappointing is that I have had to repeatedly insist on receiving a proper solution. Instead of simply sending the correct original pedals, I have now received the wrong pedals two times.

At this point, I am honestly desperate and extremely frustrated. I have had the bike for more than three weeks, yet I still don't have the experience I paid for. I bought a new bike so I could enjoy it, not spend weeks dealing with customer service trying to get basic original parts.

The condition in which the bike arrived, combined with the damaged components and the repeated delivery of generic replacement parts, has even made me question whether the bike I received was actually in the condition I should expect from something sold as new. Or maybe they sell used bike as new? Why they keep sending pedals that are not the original parts the bike comes with?

I am asking Veloretti to finally take responsibility for this situation.

I genuinely hope Veloretti takes this complaint seriously and proves that customer service can actually resolve the problem rather than making the customer repeatedly chase them for a solution.

Right now, unfortunately, my experience has been: **€637.89 spent, they sent me an used bike, and I have to chase their customer services more than three weeks dealing with problems, and still no properly resolved new bike.

So happy to ride my Veloretti…; easy, design and safe 👍🫢; very good advise & service received from Fevzi - Haarlem.
Fevzi really take care of customer responsibility 👍.

The packaging was broken when it arrived to my door, your instruction manual and videos how to put the bike together was horrible and for the price I’m paying for this bike why would I even need to put it together myself? It took me a long time and I needed to go to a bike shop for them to put it together because I don’t have time to spend 4 hours to put together this bike. I won’t be ordering from you again

Avoid this company – Terrible quality and zero customer support
​I purchased two items (Order VEL1541) on June 29th, 2026. While the delivery was relatively fast—taking only 8 days to arrive—the quality of the products is absolutely shocking. They look nothing like what I expected.
​I have emailed their support team requesting a return and a full refund of €139.92, but my messages are being completely ignored. I highly advise against buying from Velvorati. Save your money.

Their response:
Hello,

First and foremost, thank you for reaching out to us. We truly value your feedback and are here to assist you in any way we can!

We’re sorry to hear that our product didn’t meet your expectations, and we understand how disappointing that can be.

Unfortunately, due to hygienic reasons, the item you received falls outside our returnable items policy. As stated in our terms and conditions, we cannot accept these products back to ensure the safety and hygiene of all our customers. We sincerely apologise for any inconvenience this may cause.

To make things right, we’d love to offer you a special discount code to help you select another wonderful item from our collection. Alternatively, if there’s anything else we can do to brighten your experience, please let us know!

If you have any further questions or need assistance, don’t hesitate to contact us. We’re here for you. Thank you once again for trusting our brand, and we look forward to welcoming you back soon!

My reply: Hello,
​Thank you for the offer of a discount code, but I am not interested in making any future purchases.
​While I understand you have a hygiene policy, the issue here is that the quality of the items is completely unacceptable and not what I expected based on your website. Because the product itself is flawed, I am requesting a full refund of €139.92.
​Please let me know how you will arrange the refund for this order (VEL1541).
​Needless to say, they have not responded.

bikes look great, but You should be ready that it will come with scratches and marks on frame
i ordered first for my wife, it came fully scratched and marked
mine was ordered 5 days after, it also arrived all scratched
i believe it will be so in 2 weeks after i start to use
but when You buy, You want something be new, not “used” condition
also be ready that it have a lot of noises from all parts :-)
maybe its style

Worst experience ever!! Still waiting for someone to call me back about my brand new bike. Bike is never been used but does not support electronic speed assistance. If you thought Vanmoof had a bad service just buy a bike here and you will be suprised!!

@Veloretti: concerns order 21260652, just call me so we can discuss a solution.

Very luxurious bike with great delivery at a nearby bike shop with professional and extensive experience and knowledge of the bike and ensembles the bike to “Ready to Ride”. The luxury can be found in the simplicity of the bike, the solid appearance and easy program. If you look at the website of Veloretti you can already tell what kind of quality they wish to deliver. And last but not least: Level 5, “superhero” says it all :) Very satisfied with this purchase.

Nice looking bike, but my bike with 3 gears have dangerous poor handbreaks (and it’s not possible breaking with the pedals). I therefore can’t recommend the bicycle with 3 gears

The quality of the bike is alright, but they have made some major changes like shortening the top tube size, so it is now an overall smaller bike even for the larger sizes (61cm seat tube), and they no longer offer three-gear back-brake versions. This is a major shift they should have been clearer about and i think the overall quality of the product is significantly lower than it once was. Had this major change been announced I would not have purchased a new one, and I do not reccomend this product to anyone. Very dissapointing corporate shrinkflation move from a formerly high quality product.

It has been delivered but front tire cannot keep air, so my daughter cannot ride yet. I have contacted to you in last weekend to know how it can be solved but no response so far.

Hakim, thank you for your service. Very helpful, clear and fast communication and nice to talk to. Would’ve given you 10 stars if it was possible!
I am very happy with the Veloretti city bike. It is comfortable and it seems like you’re walking, it’s that easy to cycle

I contacted Veloretti regarding a paint issue on my bike Ace Two Pro. Although the process took a little longer than expected, my concerns were taken seriously and the communication remained friendly and professional throughout. During the investigation, I was provided with a loan bike, which was great. A special thank you to Zoé for her kindness and help during the process. In the end, Veloretti provided a full bike replacement and arranged everything for me, including transferring my accessories and assembling the new bike. I am very happy with the final outcome and truly appreciate the way Veloretti handled the situation.

Wonderful bike! Our son loves it :)

Bike is nice! Only was delivered to wrong address:) overall super good!

I wanted to share my experience with Veloretti.

Unfortunately, I have not been able to use my new bike at all. The bike was delivered with missing parts, so I had to contact customer service. To their credit, they responded quickly and arranged shipment of the missing pedal, which I appreciated.

However, I then had to wait more than a week while the bike sat unused in my garage.

Update (29/05): After finally receiving the pedal, I discovered that the right pedal does not properly fit into the crank. As a result, I still cannot use the bike and am now dealing with another issue on a brand-new product.

The bike looks stylish and well-designed, but my overall experience with the quality control and delivery process has been very disappointing. Buying a new bike should not involve missing parts, delays, and assembly problems before the first ride.

At this point, I cannot recommend Veloretti based on my experience.

Great looking bikes - questionable delivery & support

We've decided for a Veloretti Ivy 2 Pro next to our existing Vanmoof S6 due to the absolutely beautiful design. And you have to say it - those bikes are gorgeous!

What is not so gorgeous is the sales, delivery & service experience we're making since the beginning.

Visiting the Veloretti store in Amsterdam before buying the bike, no one from the sales people was really trying to understand our needs --> we got overrun with a load of featured that were shared without asking, but no one cared about our use case, the questions we asked etc.
Also we were told that it's easier to order online than in the shop itself.

We were really contemplating getting a 2nd Vanmoof as the sales people there were completely different, but decided to go for the design.

First we were promised a delivery window of 5-15 days. When we were at 12+ days we had to call Veloretti to figure out nothing had happened yet, but they said that they'll "try" to stick to the 15 day delivery window.
After pushing a lot they exactly managed to deliver on day 15 (--> not great, but somehow okay-ish)

When we received the bike deliver, we had to figure out that the screw holding the seat post was broken.
So we went to a Veloretti support partner who fixed it (at the 2nd approach).

Next issue is, that the app connection (which is quite vital for the operation) doesn't work.
We went to the Veloretti store in Amsterdam, but again - without getting asked a single (!) question, the sales guy told us that he can't do anything about the app and that we have to call the Veloretti tech support.
I get that he might not be able to fix it, but at least he could have tried to understand the problem.
Only explanation we received was how to start the bike without the app (again without asking if we had done this before - which we obviously had)

Riding the first 10km the handlebars then somehow got lose and were not aligned in a straight way with the front wheel anymore. --> again, service needed.

Overall the design of the bike and the idea behind it is fantastic. We love it.
However every single interaction with the Veloretti store in Amsterdam was really poor and also the quality of the bike that was delivered to us was horrible (given that it was in total 3.7k EUR).

We'll try to fix everything now and give the bike a 2nd chance. If we don't get there it will be a Vanmoof again next time. Unfortunate, but service & quality matters.

The bikes look great and when they work they cycle nicely.

However behind the glossy looking bikes are some flaws in the quality and services.

I have a Veloretti Ace 2. I have it for less than a year, in this time I have had to replace my break pedals twice (faulty pedals). The small piece of plastic on the handle bar has fallen off (someone knocked the bike while it was parked), and now most recently, the software in the bike got a bug causing the bike to not work at all (I then had to abandon it and spend €90 in Ubers and car rentals to retrieve it another day).

Now with the service: when I requested help with the issues they always reply with go to their service partners. Their service partners NEVER have availability to service your bike on time. Meaning it takes literally months to repair or replace the problem.

It's a joke, their company is a joke, and I would highly recommend you go and buy a Cowboy or a competitor brand.

Unfortunate not the best customer service response time. Battery comes loose while riding the e-bike, quite a serious and dangerous defect. No solution has been provided, which means I haven't been able to use the e-bike from more than 1 year.