vapor.com Reviews 

Company is a scam. Never got order confirmation, never got shipping confirmation, never got a tracking number. No customer service. This site is just looking to steal your personal information and credit card info

I usually buy sour apple vapes. They have been great yet the latest vapes like the SLUX has a very small activation button and I can't see it at night. Can you make this vape with a bigger button?

I would not even give them 1 star if I had a choice. I bought the wrong accessories and when I got my pax 3 device, I noticed and immediately contacted support at Vapor.com. That was in September. I have sent them multiple emails since then with no response. This is now almost end of November. I had one response from their customer service asking me why I was opening an account with them. They said at that time they would begin the refund procedure, but again nothing happened. I have since learned that pax is no longer selling the pax 3. Support at Vapor.com says to fill out their forms for a refund but again nothing happened. I feel I have been the victim of another scam. Not a responsible company as can be seen by all the bad reviews. I did not realize at the time I was in a third party sale and when I contacted Pax about this company, they respectively stepped away. BUYER BEWARE!!!

It’s now been over two weeks, and I’m still waiting for an order. to ship.
Many emails, crickets.

Looking at the other reviews, I am wondering if I’ll ever get my order.

I can only hope it’s not a complete scam!

Complaint about product order VAPOR460464. Placed order on 5/27/2025. Web site stated order should be sent out in 3-5 business days. Checked order status and keeps saying "order is delayed". This is a small order and should not take so long to ship out.

Gave 1 star for messaging. Ordered 2 of 1 item. Heating rods. Just to be canceled a week later. This was both my first and last purchase from this company.

Purchased a couple of items without any problems. Arrived in a timely manner and was actually cheaper than potv both times.

Ordered a Groove Cara Pen and 2 lighters in December 2024. The Cara arrived scratched and clearly had been a return. The two lighters are almost unfillable and 3/4 of the butane spills all over the exterior of the lighters. I have tried email, phone, and contact form. Nothing from them. Update: Eventually, I contacted my bank (I had paid with a bank credit card) and they were able to intervene and get me a 100% refund...no help at all from Vapor.com.

Vapor.com is very shady. When my first attempt (12/22/24) was allegedly sent to the wrong address to be returned to sender, they told me it was my fault and that I had typed the address incorrectly. While waiting on the promised refund, I reordered the same items (1/2/25), this time I took a screen shot to make sure I had entered correctly. Sure enough, this second order mysteriously went to the wrong address. In other words for a second time my address was mysteriously changed by vapor.com. I suspect they do not have the stock in inventory or are insolvent. I find it very concerning that my two orders experienced the same unrequested interference (changing the address) and that also both orders somehow had the same invoice number, even though 3 weeks apart. Also how did they purport to age verify as required by law if the address they are using does not match my address of record? I provided them with the order number and order dates, and screenshot showing the address I used, but received no reply from the business.

What a scam. Don’t deal with these people.

I have been a long-standing, loyal customer for 6+ years. The service, up until recently, has been very good, but not anymore, so it seems. I placed a large order on 24th May and the money was taken from my bank account. On the 28th May I noticed that the Order Status had been changed to "cancelled". No idea why and no notification from Vapour.com. I have emailed the Customer Care Dept 4 times and called the helpline no multiple times too, but to no avail. No one has bothered to get back to me....so they have my money, but I do not have the goods and no sign of a refund either. Extremely disappointed with this service and shall switch to another company from now on.

I bought a product on vapor.com. I received the product promptly, but I need to return it (I realized after the purchase that I need a different model), and they will not respond to multiple requests for a return authorization number, which I need in order to mail the item back to them. I have emailed their customer service email address four or five times over the last six days and not gotten a response.

TERRIBLE customer service literally cannot get a response back from these people. Never buying anything from this site again.

Not safe, I would give no stars if possible ordered a vape paid for next day delivery five days later nothing has arrived. They don’t answer the phone don’t bother leaving your phone number for a call back because they don’t call back. They don’t reply to emails… scam took my money but received nothing

I ordered a $684 Volcano Hybrid expecting the promised same-day shipping. My Visa charge appeared promptly, but a week later I still hadn’t received notice that this item had shipped.
Two emails went unanswered. Sigh.
Yesterday after a long wait on hold I was advised there’s some issue at the warehouse, and though my item was ready for shipping, it would probably go out by next Monday (4 additional days).
I was told I can’t cancel the order…even if it doesn’t ship on Monday.
Why do they ignore customer service emails? Why do they claim same day shipping, yet when shipping is delayed over a week they can’t be bothered to send an email update?
This appears to be a legit company, but but it sure seems scammy.
Dudes…either drop my box in the mail promptly or issue a refund.
If you’re listening vapor.com either get my order in the mail or issue a refund.
UPDATE Finally a shipping notice on day 13. Progress!
UPDATE 2-product was delivered today, two weeks after the order was placed.

Shipped quickly, great vaporizer at a great price!

You'll be safe buying from them.

The product was marked as delivered by USPS but I didn't find it anywhere, so I contacted them, and they opened an investigation into it, followed up with the USPS to get this investigation going, and in the meantime, they issued a full refund as the product was out of stock now.

Very considerate, timely support team, and great customer support. I'll be buying it from them again because they've been amazing.

Always prompt and quick to respond to inquiries.

easy ordering, quick shipping

Always great customer service, fast shipping! Friendly staff!