Vape.co.uk Reviews 

1,277
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 612 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service, highly affordable prices, and the impressively wide selection of quality vaping products available on the platform. Buyers also genuinely appreciate the responsive and friendly support team, alongside the nice little complimentary extras included in their packages. However, some people mentioned facing noticeable delivery delays, tracking problems, or unexpected shipping complications that negatively impacted their overall experience. A few consumers also noted receiving damaged items, unsealed products, or experiencing unhelpful customer service responses when seeking a resolution for their specific issues.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting the exceptionally fast... See more

Product

Customers had positive experiences with product, highlighting good quality items and competitive pricing.... See more

Service

People report high satisfaction with the service, praising the fast delivery and helpful staff. Reviewers... See more

Order

Reviewers highlight positive aspects of order, noting that the website is simple to use and items... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being very... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Use these for all my vape juice number of times a week, wouldn't use anywhere else , authentic and cheapest ive found ,and literally always receive my items the next working day ! Also free delivery o... See more

Company replied

Rated 5 out of 5 stars

Always help if any company stops making certain vapes so shows me what else is available with the same specs, very good for communication and will always help no matter what, I will and shall always u... See more

Company replied

Rated 5 out of 5 stars

Delivery was fast, as expected. The company had packaged the items really well, by reducing the amount of cardboard. The checkout online service was fast and efficient. I always come back, to th... See more

Company replied

Rated 5 out of 5 stars

Easy to order and first class service. Ordered on the Thursday and delivered next day its delivered by royal mail so we don't have to worry if and when its being delivered. Great prices have done... See more

Company replied


Company details

  1. Electronic Cigarette Store
  2. Battery Store
  3. Vaporizer Store

Written by the company

Welcome to Vape.co.uk, where our Human Centric customer service approach is at the heart of all we do. Established in 2018, we're one of the largest and most trusted online vape shops in the UK. We ship our orders 7 days a week from our UK warehouse with Free Next Day Delivery on all orders over £20. Our complete focus is on offering you exceptional customer service, replicating an in store experience for you online. We do this with a UK based customer service team that are human only and available 8am - 8pm 7 days a week, 365 days a year (including Christmas Day!)


Contact info

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4.9

Excellent

TrustScore 5 out of 5

1K reviews

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4.9

All reviews

(1,277)

691 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Customer service were amazing

Customer service were amazing. There was a problem with the delivery provider and after contacting Vape.co.uk it was fully resolved within 30 minutes via email! Cannot fault these guys or the products. I'll now be a lifetime customer.

30 August 2026
Rated 5 out of 5 stars

First time very impressed

Made my first purchase on vape.co.uk. Quick delivery and very happy with purchase. Will be getting further items soon and recommend this website. The loyalty scheme is also a bonus

29 August 2026
Rated 5 out of 5 stars

Really good service and products …

Really good service and products free chocolate and a bonus purchase to improve value for me and them , very quick delivery too also got a card with a free gift on next order too defo going back highly recommended

28 August 2026
Rated 5 out of 5 stars

Great service

Great service, parcel appeared to be lost by DHL, contacted customer support, explained the situation and they were fantastic got vapes sent out next working day and were very helpful.

28 August 2026

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