Ordered a presentation pack as Christmas gift Tuesday 16th December. The system said it was despatched 17th December but by 22nd it had still not arrived. Called customer service - permanently engag... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
My husband started buying the Volcano decaf which is excellent but got me hooked on the other blends. The Panettone coffee is outstanding- I’m slightly panicking that it’s limited edition as it’s my f... See more
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I ordered from Volcano the first time on the 16th Dec, received despatch notice just like another reviewer on the 17th, no coffee by the 19th. Emailed the order address and received a reply within an... See more
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Efficient customer service when I had a query re delivery and so far I've just tried the Mount blend of the sample pack and it is delicious (I drink it as a flat white). The Volcano coffee clips I or... See more
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Company details
About Volcano Coffee Works
Written by the company
Proudly independent South London coffee roasters selling ethically sourced and award-winning ground coffee, coffee beans and compostable pods.
Try our award-winning speciality coffee on subscription. Freshly roasted and delivered to your door as often as you want. Use code DISCOVER20 for 20% off your first 3 orders. 20% Off: Speciality Coffee Subscriptions All Coffees All Brewing Equipment
Our Taste Guarantee
Love it or your money back
We're so confident you'll love our speciality coffee that if it's your first time trying a 200g bag of coffee beans and you don't like it just reach out to our team and we'll either advise on brewing method, offer a replacement of your choice for free or refund your order*.
Contact info
244 Ferndale Road, Brixton, SW9 8FR, London, United Kingdom
- +44 (0) 203 876 0876
- orders@volcanocoffeeworks.com
- volcanocoffeeworks.com
4.7
Excellent
867 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Banging Beans
Great experience, ordered coffee beans and got coffee beans. The Espresso beans are delicious, making a great tasting Espresso - coffee at its finest.
22 June 2026
Very good coffee always fresh and quick…
Very good coffee always fresh and quick delivery and service
21 February 2026
The best coffee as always!
22 June 2026
Smooth ordering and smoothly delivered…
Smooth ordering and smoothly delivered to my home
21 June 2026
First the smell when it arrives is…
First the smell when it arrives is amazing can smell in through the box, and the taste was great. Also the items that came with the coffee are top quality, would recommend. No issues with delivery box was all safe and secure.
28 June 2026
Unprompted review
As always Volcano Coffee works…delivers
As always Volcano Coffee works delivers, and quite literally too. My latest purchase is excellent, I won’t tell you what it is, I want o purchase more. I can’t wait for my next trip up from the South West to London, I do need to pop in and meet you all.
25 June 2026
Unprompted review
Fantastic coffee and always delivered promptly
Fantastic coffee and always delivered promptly.
I have been buying Volcano Coffee beans for over 3 years.
Great range of coffee, some good and interesting limited edition coffees and a nice range of equipment.
25 June 2026
Unprompted review
I am so dissatisfied with the delivery…
I am so dissatisfied with the delivery system, I go through the kilo of coffee and need to go without for 2 days whil I wait for the next shippment.
24 May 2026
Reply from Volcano Coffee Works
Hi there, Daniel. Hope you're good.
Thank you for your feedback, and I'm sorry to hear you're running out of coffee earlier than expected. I completely understand how frustrating it is to run out and then have to wait a couple of days for your next delivery, especially when it's something you enjoy every day. We certainly don't want you to be left without coffee between deliveries.
Please feel free to drop us a message and we'd be happy to help update your delivery schedule to one that works better for you.
Thanks and speak soon,
Dee
Great customer service
Great customer service and the coffee is delicious. Would highly recommend.
8 June 2026
Unprompted review
Reliable and helpful with any queries
Reliable and helpful with any queries. Great coffee!
22 May 2026
Love the Fazenda Mio whole beans!
Love the Fazenda Mio whole beans – deliciously aromatic, delicately roasted (smooth, not bitter) and perfect as a filter, espresso or cold brew.
17 May 2026
Unprompted review
Excellent coffee!!!!!
12 May 2026
Unprompted review
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