Rs delivered an incorrect item but dealt with the error very well. As a maker/prototyper I'd like to see more items sold singly and a cheaper delivery option (royal mail perhaps), then I'd use rs more... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am in repair and service of electronic equipment. Your components are usually of the best quality, speed of delivery is very good. But you obviously only want to do business with large companies... See more
Company replied
Your website has got worse over the past 5 years. If you search for a 10 Meg ohm resistor you can't find any as they are listed as 10 mohm. Searching for inductor is hit and miss as well as capacitors... See more
Company replied
We've been having issues with description changes on your website - making it slower to order. I've been calling and advising as I find these issues but it seems to be an issue with whether items are... See more
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Company details
Written by the company
RS is your global business partner, who you can truly rely on to supply more than just great products. So, our ever-expanding range of 700,000+ in-stock industrial and electronics products – from over 2,500 partner suppliers – is just the start. With over 100 years' experience, we’re a partner that shares inspiration, imagination and innovation. A partner that works side-by-side with you to save you time and money.
Contact info
Lammas Rd, NN17 5JF, Corby, United Kingdom
- 03457 201 201
- uk.rs-online.com
3.7
Average
3K reviews
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Brilliant company
Great communication, perfect products and the best postage time, definitely using them again
19 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Simon,
We're so happy to hear you appreciate our communication, products, and quick postage. We look forward to serving you again.
Kind Regards,
Casey
Great job well done
Priced at a reasonable rate for a quality product.
18 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Nigel,
We're happy to hear you found our product to be of good quality and reasonably priced. We appreciate your feedback.
Kind Regards,
Casey
First Port of Call
A very modest purchase of electrolytic capacitors unobtainable from all the usual on-line sites, but available at RS for next day collection.
With apologies to Bridget Jones, 'Note to Self' - Save time and money and try RS first in future!
18 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Mark,
We appreciate your positive feedback. We are so pleased to hear that we could provide the specific components you needed and that our next-day collection service was convenient for you.
Kind Regards,
Casey
Excellent customer service
Excellent customer service from your phone agent when arranging a return and refund. Friendly and helpful for what was an admittedly small order - much appreciated. Thank you.
17 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Paul,
Thank you for providing us with this positive feedback regarding the telephony agent you spoke with. We will be sure to trace your call to provide the correct agent with your kind feedback.
Kind Regards,
Casey
Superb
Superb! Ordered Saturday, delivered to local pick-up by Tuesday. Polite courteous staff, what more could you ask for for?
18 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Ian,
I am so pleased you had such a positive experience with RS.
Kind Regards,
Casey
EASY ORDERING QUICK DELIVERY
24 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Stuart,
Thank you for leaving us this positive feedback.
Kind Regards,
Casey
Good service and value for money…
Good service and value for money products
28 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Ian,
We're so glad to hear you found our service good and our products offered great value. Thank you for your positive feedback.
Kind Regards,
Casey
Extortionate delivery charge
The delivery charge of £9.50 for a few small fuses was extortionate
11 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Gary,
We are sorry to hear of your concern regarding the delivery charge for your recent order.
Kind Regards,
Casey
Since RS started using DHL
Since RS started using DHL, delivery times have become ridiculously long. Even when paying for guaranteed delivery. Delivery drivers have also been leaving our packages outside of our business when we are closed because of how late they are turning up.
26 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon Jake,
We are truly sorry to hear about the significant delays and the issues with packages being left unattended.
In order for me to actively investigate these delivery concerns please could you email me any relevant order numbers to CSTrustpilot@rs.rsgroup.com.
Kind Regards,
Casey
Quick and easy ordering process. Very quick dispatch time.
Very easy to order online.
26 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Sam,
We're so glad our online ordering process was easy for you. We appreciate your positive feedback.
Kind Regards,
Casey
Reply from RS UK & Ireland
Good Morning James,
Thank you for leaving us this positive feedback.
Kind Regards,
Casey
I have used RS many times over the…
I have used RS many times over the years and have always been happy with the quality of their products. However, I have just gone to order a utility knife and was genuinely shocked to see a £9.50 delivery charge.
I have no idea how RS have arrived at £9.50 for what is supposedly standard delivery. You can get tracked shipping for less than £3, so where exactly does the other £6.50 come from? At that price, I would expect the item to be delivered by drone within a few hours, not sent by standard delivery over several days.
It is a ridiculous amount to charge for shipping, especially on a relatively small and inexpensive item. Unfortunately, this completely puts me off ordering from RS again. It is a shame because I have used them many times in the past and have always been happy with their products, but £9.50 for standard delivery is simply not reasonable.
26 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Chris,
We appreciate you taking the time to share your feedback regarding our delivery charges.
We are always reviewing our shipping costs to ensure they are as fair and competitive as possible for our customers. Your comments are valuable to us as we continuously work to improve our services.
Kind Regards,
Casey
Discontinued item shown as in stock. Was not informed.
Unfortunately, even though the website showed the item as 'in stock', it had, in fact, been discontinued. I received no message from RS informing me of this. It was only because I phoned to inquire why my order was so late that I was given this information. I was eventually reimbursed, so 2 stars.
19 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Gary,
We sincerely apologise for the frustration and inconvenience you experienced due to the discrepancy between our website's stock status and the actual availability of the item.
We are truly sorry for the lack of communication on our part.
Kind Regards,
Casey
Very disappointed with my recent…
Very disappointed with my recent experience using the RS Online website. The item was shown as available, but the order process and delivery did not go as expected. The stock information was misleading, and the delay caused unnecessary inconvenience.
I expected a much better service from RS, but unfortunately this experience has affected my confidence in ordering from them again. For future purchases, I will be using Enrgtech instead, as I need a supplier that provides more reliable stock information and dependable delivery.
17 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Afternoon James,
We are truly sorry to learn of your disappointing experience and the issues you encountered with stock availability and delivery. We understand how frustrating this can be and we appreciate you bringing this to our attention.
In order for me to investigate this for you, please can you email me your order details to CSTrustpilot@rs.rsgroup.com.
Kind Regards,
Casey
Item was in stock for next day delivery…
Item was in stock for next day delivery so ordered it on a pre 10:30 delivery. You then didn't dispatch it for some reason then went and sold the last item to someone else. I then had to wait for you to ship another part from Germany. My part that should have arrived next day arrived 8 days later in total. I asked to make a complaint and your staff obviously haven't bothered doing that either. Always used to be able to rely on RS but thes days Farnell is proving more reliable
10 August 2026
Unprompted review
Reply from RS UK & Ireland
Good morning Patrick,
Thank you for taking the time to leave this review.
I am sorry to hear about the issues you experienced with your last order. Please can you email CSTrustpilot@rs.rsgroup.com with your order details so I can investigate this for you.
We apologise for the service received on this occasion and if there is anything else you feel you need to raise please let us know.
Kind regards,
Lewis
Spot on!
Spot on! RS quality item and delivered within 24 hours, what more one would expect! Well done guys.
11 August 2026
Unprompted review
Reply from RS UK & Ireland
Good morning,
We're so happy to hear you're pleased with the quality of the item and our swift delivery! Thank you for your wonderful feedback.
Kind Regards,
Lewis
Great quality at a competitive price
Great quality at a competitive price, coupled with prompt and reliable delivery. Using RS is an absolute no brainer!
14 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Stephen,
We're so glad to hear you appreciate our quality, pricing, and reliable delivery. Thank you for your wonderful feedback.
Kind Regards,
Casey
RS is the best company
Fast service and very quick at sorting problems out. Best company to deal with.
19 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning Peter,
We're so glad to hear you appreciate our fast service and of efficiency on sorting any problems out. Thank you for your kind words.
Kind Regards,
Casey
easy to find what I needed & buy at a…
easy to find what I needed & buy at a good price
10 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning William,
We're so glad you found what you needed easily and at a great price. We appreciate your positive feedback.
Kind Regards,
Casey
Fast in everything and great in price
Fast in everything and great in price
Thank you
19 August 2026
Unprompted review
Reply from RS UK & Ireland
Good Morning,
We're so happy to hear you appreciated our quick service and competitive pricing. Thank you for your wonderful feedback.
Kind Regards,
Casey
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