Lending Room Reviews 

1,100
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 239 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for their exceptional helpfulness, patience, and clear communication throughout the entire loan application process. People highlight how professional and reassuring the team is, ensuring that every question gets answered promptly. Some people also felt that the remarkably fast response times and efficient service made managing their financial needs completely stress-free and straightforward. Reviewers deeply appreciate the straightforward digital applications, minimal required documentation, and the professional guidance provided every single step of the way. Consumers note that the seamless support helps turn challenging financial situations into smooth and successful outcomes.

What people talk about most

Staff

People report positive experiences with staff, praising the team for being professional and accommodating.... See more

Service

Consumers find service to be positive, highlighting fast processing and a smooth, stress-free loan... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting quick, friendly, and efficient... See more

User experience

Users describe positive interactions with user experience, consistently praising the quick, seamless, and... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lauren - no mater the reason, nowadays seeking financial help is not easy. You made my experience an enjoyable one. You genuinely cared, you always keep me updated the whole way through, the proce... See more

Rated 5 out of 5 stars

Incredibly grateful to Michelle and team for making the entire process smooth and stress free.clearly explained every step and answered all my questions promptly. I truly appreciate Michelle’s wo... See more

Rated 5 out of 5 stars

Priyanka was so efficient. She guided me with the whole process and made it easy. I really appreciated her honesty and patience towards me. To sum up, I highly recommend Lending Room for all who wil... See more

Rated 5 out of 5 stars

Absolutely brilliant service from Lauren. She made the whole process fast, smooth, and stress-free. Communication was on point the entire time and everything was handled with zero hassle. Highly recom... See more


Company details

  1. Finance Broker

Written by the company

Lending Room is a New Zealand based loan broker that helps Kiwis find finance that actually suits their situation. Instead of applying to lender after lender, you apply once with us and we do the comparing for you. We work with a wide range of trusted NZ lenders across personal loans, vehicle finance, debt consolidation and more. Our job is to understand your situation, match you with the most suitable options available, and guide you through the process from start to finish. We work for you, not the lenders. We know money can feel stressful, especially when you are trying to juggle repayments, buy a car, or get on top of a few debts. That is why we keep things simple, clear, and human. No confusing jargon, no pushy sales talk, and no judgement. Our team is based right here in New Zealand and made up of real people who genuinely want to help. We take the time to explain your options, answer your questions, and keep you updated every step of the way. Thousands of Kiwis have trusted Lending Room to help them move forward financially, and we are proud of the feedback we receive from customers who felt supported, listened to, and looked after. If you want a straightforward lending experience with people on your side, Lending Room is here to help.


Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,100)

214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5/5 Stars

5/5 Stars! Priyanka did an outstanding job assisting us with our loan. Communication was excellent from day one—clear, proactive, and always reassuring. She made the whole journey simple and hassle-free. Thank you, Priyanka!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Tremendous service from the Lending Room

Tremendous service from the Lending Room team, especially Loan Specialist: Lauren Pennell. She is a financial expect who will help you every step of the way.
The whole process was quick and seamless, with fast and friendly communication. I wholeheartedly recommend them to anyone and everyone.

10/10 across the board.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Michelle Dent…

I would highly recommend Michelle Dent for her exceptional assistance throughout my debt consolidation process. Michelle was professional, knowledgeable, and incredibly supportive from start to finish. She took the time to explain all my options clearly, answered my questions promptly, and made what could have been a stressful experience much easier to navigate. Her genuine care, patience, and commitment to finding the best solution for my financial situation were greatly appreciated. Thank you, Michelle, for your outstanding service and support.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Very prompt. Easy to follow, response was very quick and easy to follow.

Thanks Priyanka and Team

21 August 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Lauren Pennell…

I would highly recommend Lauren Pennell to anyone looking for assistance with their lending needs. She made the entire loan process incredibly easy, smooth, and stress-free from start to finish.

Lauren was professional, helpful, and always happy to answer all of my questions, taking the time to explain everything clearly and keep me informed throughout the process. Her communication and attention to detail were excellent, and I really appreciated the level of support she provided.

I’m pleased to say the funds have now arrived, and I couldn’t be happier with how smoothly everything went. Thank you, Lauren, for making what can often be a stressful process so straightforward and easy.

I really appreciate all your hard work and assistance, and I look forward to working with you again in the future. Highly recommend!

18 August 2026
Unprompted review
Rated 5 out of 5 stars

So happy with the whole process

So happy with the whole process. Everything was so easy and straightforward, and I really appreciated the great communication from Lauren throughout. She was so helpful and made the whole experience stress-free.

10 August 2026
Unprompted review
Rated 5 out of 5 stars

I’d like to thank Michelle and Lending…

I’d like to thank Michelle and Lending Room for supporting me with my application. Even getting more information and sending it to the lender showed that Michelle went that extra mile to get the application approved.
The funds will help with my son’s 21st birthday at the end of August.

I will be advising friends and family to seek help with Michelle and the Lending Room.

Thanks you

Teremaki

7 August 2026
Unprompted review
Rated 5 out of 5 stars

A Broker You Can Trust

Excellent service from start to finish. They were helpful, transparent and kept us informed at every stage. The whole process was straightforward and stress-free, and we would happily recommend them.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service, excellent and thorough. Stress free and fast! Had a great experience with Priyanka at lending room and very grateful for her work!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you so much Lauren and Michelle,

Thank you so much Lauren and Michelle,

I really appreciate the customer care during my time of sickness and stress in the way you ladies were supportive and very detailed about what was required from me towards my successful application.

I will definitely reach out to have a chat if I need help or advice.

27 July 2026
Unprompted review
Rated 5 out of 5 stars

Such a great process

Such a great process. I delt with Lauren and she was so kind and went through everything extremely well made the process a lot less stressful. Super happy with the experience

23 July 2026
Unprompted review
Rated 5 out of 5 stars

Highly Recommend

Efficient and amazing. Helped me a lot and were so patient. Would highly recommend this team to my Friends and Family. Thanks to Michelle for helping me out

3 July 2026
Unprompted review

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