Despite the fact that communication is vastly in Dutch and Google translate has become my best friend, the reliability, the quality and the shit puns of The Good Roll are fantastic and absolutely de... See more
Company replied
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See what reviewers are saying
It is as expected. I love that the bamboo is a renewable source for the paper goods.
Company replied
Always quick delivery and good products. I like that I'm supporting a good cause through something 'as simple' as buying toiletpaper.
Company replied
Update: shortly after this review I did get a mail that my order was being processed and sent. If this happened because of the negative feedback..nevertheless I am happy with the outcome. I received... See more
Company replied
Company details
About The Good Roll
Written by the company
Hi!
Wij zijn The Good Roll, makers van duurzaam toiletpapier. Met ons toiletpapier bouwen wij toiletten in Ghana, een land waar dit hard nodig is. Waarom toiletten? Omdat zonder toegang tot een schone en veilige toilet ziekten zich sneller verspreiden en kinderen minder naar school kunnen. We think that is shit!
Met elke doos die je bij ons koopt, help jij mee aan een mooiere en schonere wereld. Wat krijg je daarvoor terug? Sterk en zacht bamboe toiletpapier dat is gemaakt om jou en de wereld een stukje beter te maken. Laten we samen van duurzaam de standaard maken. Let’s make the world less shitty!
Wil je meer weten over ons werk met de The Good Roll Foundation? Lees dan hier snel meer.
Wil je ook rollen van ons kopen? Ga dan naar de shop.
Contact info
Nesland 3, 1382 MZ , Weesp, Netherlands
- 0294 785 686
- hello@thegoodroll.nl
- thegoodroll.nl
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good value for money
Good value for money, saves trees, delivery very prompt after ordering. I also very much appreciate the project in Ghana.
11 April 2025
Reply from The Good Roll
Thank you so much for your kind words! 💚
Best idea ever!
Having a great product delivered to your home as often as you choose is the best thing about this.
25 March 2025
Reply from The Good Roll
Thanks for sharing the love 💚💫
Geweldige marketing
Geweldige marketing, top goede doel en tijdige levering van wc-rollen!
17 March 2025
Reply from The Good Roll
Dankjewel voor je support en je fijne woorden! 🚽✨
I like the concept overall but find the…
I like the concept overall but find the end product not great. The paper quality is very rough, I’d love to continue without paper wrapping and softer paper.
17 March 2025
Reply from The Good Roll
Thanks so much for your honest feedback 💚 We're really happy to hear you like the concept, that means a lot! have you already tried our 3-ply bamboo rolls? They're extra soft and might be exactly what you're looking for! Thanks again for sharing your thoughts.
the order came fast, great products
The order came much faster than before, and I love the Good Roll products! I love have a supply that lasts a long time, and helping others at the same time.
6 March 2025
Reply from The Good Roll
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear that your order arrived faster than before and that you're enjoying The Good Roll products. It's fantastic that you're not only stocked up for a while but also supporting a great cause at the same time!
I like the environmental friendliness
I like the environmental friendliness, but I wish the toilet paper was softer.
25 February 2025
Reply from The Good Roll
Thanks for the great feedback! Have you tried our 3-ply bamboo toilet paper yet? It's even softer and stronger! Let us know what you think if you do. 😊
Reply from The Good Roll
Yes please , because otherwise we won't know what we can work on. 💚
Reply from The Good Roll
Thank you so much for your awesome review! 🌟 We're thrilled to hear you love the texture and that the rolls last so long. Plus, we're happy to know you're enjoying the eco-friendly aspect! 🌿
Thanks for supporting The Good Roll, and keep on rolling! 😊
Good product
Good product, good service. Easy to change delivery frequency and schedule.
6 February 2025
Reply from The Good Roll
Thanks for the awesome review! 😊 We're so glad to hear you're loving the product and our service. It's great to know that the delivery flexibility works well for you too! 🚚✨
Could use with less packaging
30 January 2025
Reply from The Good Roll
Thanks for your feedback! 😊 We totally get it – we’re always looking for ways to reduce packaging while still making sure your rolls arrive safely. We’re constantly working to improve, so stay tuned for even more eco-friendly options! 🌍💚 Thanks for being awesome and supporting sustainability with us!
Great idea but not soft at all
I heard about the Good Roll on BNR. Really liked the idea, and helping the environment. Willing to pay a small premium but the paper is not soft at all. It feels like the gray toilet paper from 30 years ago. So no reorder for me until they get a much softer roll.
22 January 2025
Reply from The Good Roll
Awesome that you heard about us on BNR and love the idea behind The Good Roll! 💚🌍 We totally get that softness is a big deal, and we’re always working on improving our products while keeping them sustainable.
We appreciate your honest feedback and will roll it into our future developments! Hopefully, we can win you back with an even softer roll in the future. 🚀✨
Thanks for giving us a try! 🙌
Love it since 3 years I only buy and…
Love it since 3 years I only buy and order good roll ♥️
30 December 2024
Reply from The Good Roll
That’s the kind of commitment we dream of! 🧻💚
The packaging is always great and the…
The packaging is always great and the parcel arrived very fast.
30 December 2024
Reply from The Good Roll
Thanks for your awesome feedback! 🎉
They Roll better than all other shitty…
They Roll better than all other shitty companies
2 January 2025
Reply from The Good Roll
Haha, love the energy! 😄🧻
You keep sending me packages I didn’t…
You keep sending me packages I didn’t order. I like the notion of a subscription but you never keep to the schedule, so I end up with three full cartons of toilet paper in my pantry and have to cancel your service. It really sucks, since I like your product a lot. But you need to improve your shipping and ordering. I need to cancel again now.
31 December 2024
Reply from The Good Roll
We’re sorry to hear about the confusion and the inconvenience caused. It seems the misunderstanding might have occurred after you signed up for a subscription, which automatically sends the deliveries at the scheduled intervals.
We understand how frustrating this must be and will make sure to cancel your subscription as requested. If you ever decide to give us another chance in the future, we’d be happy to have you back. Thanks so much for your kind words about our product, and we hope we can improve our service for you in the future.
Good quality, great mission!
Good quality toilet paper, beautiful packaging and most importantly: a brand with a great mission!
6 November 2024
Unprompted review
Reply from The Good Roll
Thanks so much! We’re thrilled to hear you’re enjoying the quality and the look of our rolls. And yes, our mission is at the heart of everything we do! Together, we’re rolling towards a cleaner, greener world. 💚🌍🧻
I wait a month now, no delivery yet.
I ordered a month ago 24 rolls.
They promised delivery within 2-5 days. After a mail, they tell, that this is a problem, that they are so busy, it might take a week.
Every 3 days advertisements in my mailbox, but no sign of my 24 rolls.
25 October 2024
Unprompted review
Reply from The Good Roll
Thanks for reaching out, and we're sorry to hear about the delay – that’s definitely not how we roll! Sounds like things got a bit jammed up, and we totally get how frustrating that is.
Please send a mail to maartje@thegoodroll.nl if you haven’t heard back yet, and we’ll get things back on a roll for you.
Thanks for sticking with us – we’re on it! 💪🌱
Excellten Customer Service
Aside from the obvious, it is a great quality non-tree non-plastic doing good deeds product with perfect value from money - also quite excellent customer service.
30 July 2024
Unprompted review
Reply from The Good Roll
Thank you so much for your kind words! 💚
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