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The Cigar Holder Ltd. Reviews 

376
•
TrustScore 4.5 out of 5

4.7

Cigar Shop
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Rated 5 out of 5 stars

Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still r... See more

Rated 5 out of 5 stars

First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... See more

Company replied

Rated 3 out of 5 stars

I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!

Company replied

Rated 5 out of 5 stars

Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... See more

Company replied

Company details

  1. Cigar Shop
  2. Collectibles Store
  3. Leather Goods Manufacturer
  4. Tobacco Shop

Written by the company

The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

376 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(376)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Customer service

Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still rating 5* is the absolute length that Razvan from the cigar holders went to ensure the problem was resolved swiftly and i was compenstated massively. Seriously impressed with the overall business and especially the customer service. well done razvan. - Callum

5 July 2026
Unprompted review
Rated 2 out of 5 stars

Was expecting big things after reading…

Was expecting big things after reading the great reviews about the 5 cigar mystery sampler and seeing the discription promising premium new world boutiqe or cuban cigars but when it arrived sadly it was disapointing ended up with 2 cigars by gurkha an unman which is a budget cigar not premium and no cuban in sight i thought there would be a least 1 cuban and to top it of the best cigar was the late hour churchill but a petit panatella safe to say i wont be returning to purchase anytime soon package was decent

27 February 2026
Unprompted review
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

Good afternoon Hayley,

Thank you for taking the time to leave your feedback. We’re sorry to hear the 5 Cigar Mystery Sampler wasn’t what you were hoping for.

The purpose of our mystery boxes is to offer an element of surprise and variety, giving customers the chance to try different cigars they may not usually select themselves. Because of that, we’re unable to guarantee specific brands or origins including Cuban cigars, unless this is clearly stated in the product description. That said, every cigar included is selected to meet our quality standards and offer strong value at the price point.

If you’re looking for particular brands, vitolas, or Cuban cigars specifically, you’re always welcome to order individual cigars directly from our website so you can choose exactly what suits your taste.

We appreciate your comments about the packaging and we’re glad you enjoyed the Late Hour Churchill. If you’d like any recommendations tailored to your preferences, please feel free to email us and we’ll be happy to help.

Thank you again for your feedback.

Best Wishes,
The Cigar Holder

Rated 5 out of 5 stars

Out of stock items

I have amended my review as the company have gone over and above to rectify the situation. I have received a full refund for the missing item and complimentary bottle of Rum. Would definitely order from them again!

16 December 2024
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

We are truly sorry to hear about the issues you've encountered with your recent order. We completely understand your frustration, especially after the money was taken from your account and the rum was out of stock without proper follow-up.

Please accept our sincere apologies for the inconvenience caused, both by the lack of communication regarding the missing rum and by the difficulties you faced when trying to contact us. This certainly isn’t the standard of service we aim to provide, and we are genuinely sorry for any distress this has caused.

We can confirm that the refund for the rum, and the delivery charges has now been processed and should reflect in your account shortly.

Once again, we apologise for this experience, and we appreciate your understanding.

Best Regards,
The Cigar Holder Team

Rated 5 out of 5 stars

Very helpful and informative

Exchanged a few messages, very helpfull and quick informative replies with to the point images, fast shipping, everything went smooth

13 October 2024
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

Hi Antonis,

Thank you for your kind words! We're glad you found our responses helpful and efficient. It was a pleasure assisting you, and we're thrilled everything went smoothly. Looking forward to serving you again!

Kind regards,
Nico

Rated 5 out of 5 stars

I ordered three cigars

I ordered three cigars
And it came in a lovely packaging and well protected and humidified
they also ship my order in the same day. I ordered it one of the best website that I dealt with.

16 October 2024
Unprompted review
The Cigar Holder Ltd. logo

Reply from The Cigar Holder Ltd.

Hello Abduleah,

Thank you for your wonderful feedback! We’re delighted you enjoyed the packaging and care we put into your order. It’s great to hear your experience with us was one of the best. Looking forward to your next visit!

All the best,
Nico

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