Tangerine Reviews 

Double billed $2,900 Paid — terrible customer service response

My credit card bill was processed twice due to their system mistake. When I called customer service, they opened an investigation ticket, but told me I have to wait 4 to 8 weeks for it to complete. Meanwhile, my next bill is due before then, leaving me out $2,900 in the meantime. Very frustrating experience, and I am seriously considering switching to another bank.

Customer service is a nightmare. My card keeps declining even though I have plenty of money in the bank. They had me change my PIN but it still doesn't work. There is clearly some sort of hold on my account but their customer service does not seem to know what they are doing.

The bank has absolutely atrocious customer service. Was hung up on while trying to get my phone number on file changed. Would not and could not recommend this bank to anyone, anywhere.

They took 2k from me and blocked my number

WORST BANK EVER!!
I realize this bank is an online only financial institution and you expect helpful, friendly and knowledgeable service when you call in because all other transactions are done online. What you do not expect is a 30 to 45 minute wait every time you call in and the amount of times that you have to confirm what your customer number is or your online code is and I do believe in security and making sure we're talking about the right accounts and to the right people however there is also overkill in this area with this company.
These remarks were prompted by what happened today when I waited over 30 minutes to speak to someone and it doesn't matter to get into detail but it was account stuff of course but my question to this rep was why does it take so long for an e-transfer to another financial institution takes so long? I made the transaction yesterday and was told by this rep that they would receive it on Monday. When I asked him more than once what the reason was for it taking so long when all other e-transfers are instant pretty much everywhere, he evaded the question and at one point said there are only so many transfers they can do... WHAT!! Then he said you agreed to this when you signed up. Still didn't answer my question.. why it takes so long... But turned it around to make it look like it was my fault. He also hung up on me. In the years since I signed up with this place, I've had maybe six conversations on the phone. All with long wait times all with less than friendly agents. I'm not saying all but for the most part unfriendly, and I have never felt good after any interaction with this company. BEWARE.. USE AT YOUR OWN RISK!

HORRIBLE COMPANY!!! Every time I call in it tells me my telephone banking PIN is incorrect. Even though I wrote it down. Then when I try to make a new one it keeps telling me it is too easy to guess. I'm telling you it is absolutely not, plus it's my fricken PIN! Then I'm limited to only $3k in e-transfers without being able to change that, AND while it's a per 24hrs so you have to pay attention to what TIME you sent the one the day before. I'm trying to pay an invoice from a vendor and feel stupid having to issue multiple over multiple days. Changing back to a big bank where I have more control and less fricken issues

The bottom line is do NOT trust these online banks that don't have brick and mortar locations. They do a lot of weird things to keep your money frozen or hard to use, unlike when you bank with the big 5. The $10 - $15 per month for a regular account is worth it for the MUCH better service you get and not having servers down all the frigging time.

Wouldn’t recommend this car rental
Place. Was travelling in may 2026 when I arrived at the car rental place after 7 hour flight I was meet by a girl who wasn’t pleasant asked me to seat on a dirty chair. When we started to finalize documents when it came to final payment they charged more then what the contract stated when I questioned it she said that I what the system shows I showed her the contract I asked to speak to a manager she claimed no manager was there then I stated that they were robbing us she stated she was going to cancel our contract and leave me and my family stranded without a car I asked again for a supervisor and all of a sudden she was the manager. Very corrupt place very rude and steal money from people as they charge more then what your contract with them is. Avoid them at all costs.

Most horrible customer services especially with accessiblity. Representatives are lack of knowledges. Long phone waiting. more than 30 minutes each time.
Always give me difficulty and gaslighting each time. Always have horrible feeling after the phone calls each time.

I'm so SUPER glad to moving to a new banking. They answer in minutes.

Amazing bank with very helpful assistance on phone and via online chat bot 😀 never had any issues that couldn't be solved immediately

From May 23, 2026, to June 4, 2026, I experienced some of the worst customer service I've ever received from Tangerine.
All I wanted to do was open an account, but for some reason my application was flagged. When I called for assistance, I was connected to an incredibly rude and condescending representative. He repeatedly spoke to me in a mocking, misogynistic manner, asking questions like, "Do you even know what a kiosk is?" and "Do you even know what malware is? Yes, MAL-WARE, ma'am?" He insisted that my account couldn't be opened because my computer had a virus, which was completely untrue. I had already tried accessing my account from multiple devices, including my phone, home computer, and work computer. He even told me to go to Best Buy, purchase malware removal software, clean my computer, and then report back; despite knowing he couldn't guarantee I would reach him again since calls are routed to whichever representative is available.
It took another phone call before someone finally gave me the correct instructions: I needed to file a dispute with TransUnion. After resolving that issue, I contacted Tangerine again and was assured that I would receive an email confirming everything had been fixed and that I would be able to access my account. That email never came. My account still didn't work.
From that point on, I was stuck in the same frustrating cycle. Every time I called, I had to explain the entire situation from the beginning, go through authentication again, and was told, "We'll submit a request, and you'll receive a callback within 2–3 business days." Those callbacks never happened. No emails, no phone calls, no updates; just empty promises.
During my final call, I made it clear that if I didn't receive the promised callback by Thursday, I would close my account. Thursday came and went with no communication. By Saturday, I deleted my account.
Tangerine's lack of follow-through and poor customer service made it clear that my business wasn't a priority. That's especially disappointing because I had heard great things about Tangerine and had planned to use it for both my personal banking and my business income and expenses. Instead, I delayed important financial plans because I kept trusting the promises that someone would contact me or resolve the issue.
The experience was frustrating, unprofessional, and completely avoidable. I expected better communication, accountability, and basic respect from a financial institution.
I'm extremely disappointed and will be taking my business elsewhere.

I waited front the 24 from past the 3rd to get my aish check back from the the bank and it’s still pending never get a tangerine account ! People that use this bank I’ve had nothing but problems and I don’t know why at all so I switched everything from my tangerine account to my KOHO account and I’m looking to close

BE AWARE OF TANGERINE (SCOTIA BANK)

If you want to have the worst experience in life, then go with Tangerine, I had the following situation:

-After 3 weeks of documentation requirements, they said the mortgage would be approved

-It took an extra 43 emails of exchanges (extra questions, documents,etc) to say the exact same thing (it’s in process)

-the loan was approved but on Hold

-it took an extra week to have access to the money

-500$ charge was taken

-NO WAY TO REACH ANYONE FOR CUSTOMER SERVICE TOMUNDERSTAND THE CHARGE

-NO CALLS BACK AFTER 6 DAYS OF TRYING TO REACH THEM

YOU SHOULD NEVER DEAL WITH TANGERINE, I USE TO TRUST THEM BUT NOT ANYMORE!!!!!

IF YOU ARE IN QUEBEC, IT’S WORST WHEN YOU WANT YOUR MONEY BACK (9 days delay for a transfer to your bank?! What the hell?) BE AWARE!!!

Worse bank in the world trust me stay far away

Opening my account was seamless and I was approved instantly, allowing me to quickly reroute my paycheques for Tangerine's bonus promotion. However, the positive experience ended there. I waited weeks for my debit card, only to get trapped in a 2-to-3-week loop of constant verification emails and phone calls. Six weeks into this process, I still have no card and no access to my own money. When I called this morning to close the account, the representative met my request with total indifference - no apology or attempt to resolve the issue. I strongly advise anyone against using this bank.

Doesn’t let me deposit or withdraw money from any atm. 0/5 stars, and the customer service hardly speaks any English. Avoid this scam bank

All the draw backs of an online bank (no customer service), with none of the benefits (the interest rates on their savings accounts are still crap). The last straw for me was when they wanted me to snail-MAIL them a signed paperwork asking them to setup bank-to-bank transfers or beneficiary info. They're still banking in 2003. Forget it.
Save your money with WealthSimple or Manulife Bank instead.

I've been a customer of Tangerine for many years and honestly have no complaints whatsoever. I've always felt like a valued customer.
Their customer service office is easy to reach and agents are super helpful and patient, not matter what my reason for calling. They take the time to guide me and answer all my questions; even repeat things if necessary. They also address my concerns.
Recently, I had to dispute an large authorized charge on my credit card and the case turned out to be very complex. I was originally told it could take 60-90 business days to resolve, but I got my money back in less than a month because I was able to securely send them proofs of fraudulent activity... They took things seriously right away and were proactive. I received a new card the very next day after the old one was cancelled.

Trying to transfer my TFSA from them because the rate is terrible and now they have stall tactics. Terrible. I will never put my money there again. Ever.

This bank stole about $50,000 Canadian dollars from my account.
Then asked for identification, I gave the identification proof, and now their telephone doesn't answer the call ...