Taylor & Hart Reviews 

Speaking to Douglas was an excellent experience. As someone completely new to engagement ring shopping, I appreciated his educational approach across our two appointments. He provided detailed advice that allowed me to make an informed decision. Exceptional service throughout.

Extremely responsive and helpful- Mark was very helpful in providing clarity to me on what ring I should end up with (as we had our sessions virtually)

I brought my partner to Taylor and Hart in Covent Garden for an engagement ring consultation. Emily was fantastic and took us through all the different aspects of an engagement ring and the diamond. We had a wonderful time and following this, Emily was super helpful and went to a lot of effort iterating on our design until I was fully happy with it. I would highly recommend.

I chose Taylor & Hart after spending a lot of time researching engagement rings and getting stuck in analysis paralysis. I wanted a ring that felt special and high quality, but I also didn't want to overspend or simply pay a premium for a high street name.

I looked at a few other companies, including Abelini and Austen & Blake, but Taylor & Hart stood out. The branding felt warm and welcoming, and the website made the process easy to understand. I liked that I could work within my budget while still having plenty of control over the diamond and ring specifications.

I still had a few questions, so I reached out via WhatsApp. The customer service was excellent, quick, helpful, and reassuring throughout. I never felt rushed and always felt listened to and looked after.

One thing I particularly appreciated was receiving photos and videos of the diamond and ring before completion. It felt very personal and gave me confidence in my purchase.

Price wise, Taylor & Hart seemed to hit the sweet spot. The ring didn't feel suspiciously cheap, but it also wasn't excessively expensive like some traditional jewellers. Overall, I felt I received great value, excellent service, and a genuinely enjoyable experience.

Douglas and the team were extremely helpful when I was designing my engagement ring, answering all of my questions quickly and thoroughly. The ring arrived before the estimated date and is gorgeous! Very happy with the service!

OUTSTANDING!

From a beautifully designed, easy‑to‑navigate website to smooth WhatsApp communication, an excellent in‑person appointment with Luca, clear quotes, and thoughtful, patient follow‑ups... the whole experience has been exceptional.

Thank you for your advice, support, and understanding throughout. I’m so glad my friend recommended you, and I’ll happily do the same for anyone looking to buy an engagement ring.

Excellent service, including returns.

A proper consultation with Luca, about price, differences in metals and styles. Really helpful and in a perfect environment that makes you feel at ease and wanted as a customer. I went to multiple jewellers looking for a wedding ring and Taylor & Hart was certainly the most pleasant experience and that played a big part in where I chose to eventually purchase my ring.

If you are looking to create a bespoke engagement ring, I cannot recommend Taylor & Hart highly enough. From start to finish, the entire process was completely seamless.

A massive thank you to Taneka, who helped me design the ring. She listened carefully to my ideas and brought my vision to life perfectly. Designing a custom piece can feel overwhelming, but Taneka’s expertise and guidance made it an absolute pleasure.

I also want to give a special shoutout to Anri and Tyla for their outstanding communication throughout the production process. They kept me updated every step of the way and answered all my questions quickly and thoroughly. Because of their high level of customer care, I never once felt stressed or out of the loop.

The final ring is absolutely stunning, and the customer service was world-class. Thank you to the whole team!

I think I’ve had quite an unfortunate journey with T&H, where there has been nothing but issues. Had I time on my side I would have sent all the rings back and purchased elsewhere.

1) got engaged last year, partner chose the ring (don’t get me wrong it’s beautiful and he did a wonderful job). However, 6 months in the inner gem falls out (noting I wear it for weekends only due to my job so barely worn)!

2) it comes back from being fixed, the job that was done to fix it was AWFUL. Looked like a child had fixed it with a big spoon and there was gouges out the side (wish I could put a photo on) so again it gets sent back AGAIN to be fixed. To be fair the repair now looks great! However it shouldn’t have even come back to me in the way it did and no quality check was clearly carried out

3) ordered my wedding band and my partners wedding band. His was a standard ring and he’s happy with it, but mine was designed and a knife edge was requested and confirmed by designers, it arrived yesterday (a month out from the wedding) without a full knife edge - this was important so it matches my engagement ring. So had to panic buy a new one that now isn’t guaranteed to arrive.

I’ve had 3 really unfortunate dealings with this and feel for the money we’ve spent there, we feel the whole service has fallen short. It should have been really exciting time but this whole thing has actually been really hard work and haven’t enjoyed sorting all the issues.

I’m absolutely delighted with the ring I designed with Aline. It’s one of a kind and fits my fiancé perfectly. The process was as smooth as it could be, and Aline made it easy and enjoyable.

We had such a excellent experience choosing our wedding rings, and a huge part of that was thanks to Douglas. From the very beginning, he was incredibly helpful, guiding us through the process with genuine care and expertise. My partner had originally purchased my engagement ring here, and I’d already fallen in love with the unique signature gem in the band, it really stands out from anything else I’ve seen. So it felt only right to come back to complete the journey with our wedding bands.

Douglas made everything feel easy and enjoyable. He’s clearly very knowledgeable, but what stood out most was how comfortable and confident he made us feel in our decisions, never rushed, just well supported. We visited three times, and every single visit was just as welcoming and seamless as the last.

One of the loveliest touches was that each time we came in, they offered to clean my engagement ring for free, which made the whole experience feel really personal and thoughtful. We’re absolutely thrilled with our rings, and it’s great to know they also offer a yearly professional clean as part of the service.

We couldn’t be happier and would wholeheartedly recommend them to anyone looking for something special.

Great experience! Simple and easy to book appointments. Maria, who assisted me, was excellent throughout the process. She was knowledgeable and helpful. She took the time to understand what I was looking for and guided me through the options clearly, which made what could have been a stressful decision feel easy and enjoyable.

Wonderful experience choosing and then receiving my beautiful eternity ring. Luca was so helpful , especially as we had turned up without an appointment. Luca’s knowledge ensured that we chose the ring that was perfect for me and Im delighted with the end result.

The whole experience with Taylor & Hart was excellent from start to finish.

The proposal was absolutely wonderful, she said yes, and the ring was even more beautiful than I had hoped for. She loved it immediately, and seeing her reaction made the whole journey completely worth it.

What I appreciated most was the level of care, patience, and attention throughout the process. I had a lot of questions and was very particular about small details, and I always felt listened to and taken seriously.

A very special thank you to Taneka, who was incredibly kind, thoughtful, and patient throughout. Her guidance made the whole experience feel personal, reassuring, and genuinely special.

The final ring turned out stunning, and I’m very grateful to the whole team for helping create such an important moment in our lives.

I worked with Emily Jackson and was 110% satisfied! She worked closely to understand what I wanted and come up with a design completely from scratch. She was patient going through multiple design iterations until we were happy with it and was very knowledgeable about different settings/styles. I would absolutely recommend Emily and will be going back to her for any future bespoke jewelry purchases.

We had an appointment at the office, it was lovely and the team were really helpful. Especially after our appointment, they did the best they could to help us pick rings.

They have been delivered safe and sound! Haven’t worn them yet as they are for our wedding but they look and fit perfectly!

I had been looking at a ring for a while through Taylor and Hart and Muneerah reached out to offer assistance. Her help and reassurance was amazing. I cannot thank her enough for making the process smooth and easy. The ring has arrived and looks perfect! I am so thankful to Taylor & Hart and specifically Muneerah, I will be back for Wedding rings

I initially contacted Taylor and Hart in November 2022, to investigate a custom design. Emily was fantastic, holding my hand throughout the process to get to exactly what I had pictured.

I didn't place the order until after the proposal as I wanted my fiancée to have some input, and due to some personal events shortly afterwards we had to postpone the purchase.

When I contacted Emily over 2 years later it was as if it had only been a matter of days.
Within a week we were in the showroom selecting a diamond, and 3 weeks after that we were collecting the finished ring. At every point Emily was in touch, involved, and made sure both I and my fiancée were looked after. She was able to help us find a perfect ring together, and helped us stick to my budget without ever discussing numbers with my fiancée.

Due to being measured during a heatwave, we had to arrange a resizing. Tyla was able to facilitate an appointment outside of the usual hours at no extra cost to us due to us having to travel a long distance, and the ring was back with us quickly and now fits perfectly.

I cannot recommend Taylor and Hart enough, especially Emily who made every detail perfect. I should also add that the ring itself is beautiful, and even 6 months after collecting it I still catch my fiancée staring at it with a huge smile on her face.

You will not regret using T&H, and we have no question that we will be going back for Wedding bands later.

TLDR
My experience is mixed. I’m pleased with the ring and the price, though I encountered setbacks and frustrations along the way. In short, their rings are great though they have process issues that prevent me from recommending them to anyone on a deadline.

IN FULL
I was disappointed that they only offer 18 karat gold and don’t offer alternative gemstones such as moissanite. Still, I looked around a lot and I significantly prefer T&H's designs over others.

When I first entered the Taylor & Hart offices there was another couple complaining that their time hadn’t been respected. I assumed they were being entitled and unreasonable. However, after working through T&H’s awkward processes and multiple mistakes, I can emphasise with them.

Our ring initially took 5 weeks to make. When it arrived, it had the wrong colour sapphires. When I reported this, I was told I’d have to wait another 5 weeks before I could have an appointment to speak to someone about it. When we finally got to this appointment we were only given 15 minutes to bring someone unaware of our order up to speed. The person we spoke to couldn’t help up, so we had to book another appointment.

The next appointment was better, and they accepted the ring back to change the sapphires and resize the ring. A few weeks later we collected the ring again, though only realised later that it hadn’t been resized. I feel lucky I noticed this, or it could have been a disastrous proposal! I asked T&H about this, and they admitted that they'd forgotten about the resizing.

I went to the store yet again and handed the ring back. This change took another 5 weeks.

At this time, they accidentally sent me an email invoice for a penny, though quickly retracted it.

We'd told them my partner’s name, though they repeatedly got it wrong in emails. Once, they spelled it wrong in their email apologising for getting it wrong. This lack of attention to detail made me question whether I should trust them with such an important purchase.

My ring isn’t bespoke, though in the end it still took over 6 months from payment to collection. In this time, I had to travel to the store 5 times and elected to visit a further 3 times to pick the ring up myself in a hope to speed things up. The process was slow and frustrating.

Still, at the end of the day we have an amazing ring that matches our vision perfectly. I'm overall glad I went with T&H, and if they can resolve their process problems they’d be an easy recommendation.