The package arrived intact. It took 4 weeks to reach Russia. Communication with customer support was generally fast, although clear answers were only provided after my additional clarifications and qu... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
In general, I am almost satisfied with the company's work this time. The only negative point was that the collection of correspondence was not carried out the first time. I had to write an additional... See more
Company replied
The package arrived safely at the addressee. However, the actual delivery time significantly exceeded the stated one.
Company replied
Excellent service. The courier picked up my parcel very quickly, even though I live in a remote village, which is not something that happens often. The shipment was delivered promptly and arrived with... See more
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Company details
Written by the company
Topparcel, founded in 2014 in England, offers efficient and affordable international parcel delivery across multiple countries, including the UK, Italy, Spain, France, Germany, Austria, Portugal, Poland, Kazakhstan, and soon Turkey and the USA. As an online aggregator, we provide a convenient platform to compare and book deliveries with various courier services, allowing easy management and real-time tracking of shipments. We also offer packaging services and sell packaging materials at our physical offices, ensuring your parcels are secure. Using Topparcel saves you time and effort by consolidating multiple delivery options in one place, and our dedicated customer support team is always ready to assist, making your shipping experience smooth and stress-free.
Contact info
Unit 2, Bermuda Road, IP3 9RU, Ipswich, United Kingdom
- support@topparcel.com
- topparcel.com
4.1
Great
317 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 88% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s was really good
It’s was really fast and my package wasn’t damaged. The way was from Germany to Russian Federation, it’s almost 3500km and I’m satisfied
I thought it’s can’t be real, times are so hard, but I tried and now I can recommend it
27 August 2026
Unprompted review
Reply from Topparcel
Thank you so much for your kind review!
We are truly happy to hear that your parcel arrived quickly and safely, especially considering the long journey from Germany to the Russian Federation.
We completely understand your concerns given the current circumstances, so it means a lot to us that you decided to give us a try and that we were able to meet your expectations.
Thank you for your trust and for recommending our service! We’ll be very happy to help you again in the future.
Refund for unprovided service - Terrible service — Zero support and canceled shipping label for documents (Parcel #753723)
Update Aug 26: Topparcel promised a refund on Aug 13 and I initiated a withdrawal on Aug 14 (claiming 3-5 days), but as of today, no money has arrived and support only replies with auto-templates.
Total scam logic! Dont use this service!
Reply from Topparcel:
Aug 13, 2026
We are truly sorry for the situation you experienced and for the inconvenience caused. We sincerely apologize once again for the delay and the difficulties you encountered with this shipment.
From our side, we also submitted a formal investigation request to CTT in order to locate the document and clarify what had happened to the shipment. Unfortunately, after the established response period had passed, we did not receive the necessary information or a final response from the courier service.
As we did not want to leave you waiting indefinitely, our company made the decision to provide you with compensation directly, despite the fact that the investigation with CTT had not been completed.
Throughout this situation, we did our best to maintain communication with you and provide support while awaiting information from the courier service. We understand your frustration and sincerely regret that this shipment did not meet the level of service we aim to provide.
24 August 2026
Unprompted review
Extremely disappointed
Extremely disappointed! Hidden costs without any warnings, tax charges which are impossible to pay online and again, no warnings. The parcel got delivered to the postoffice instead of to the door, even if it was paid for extra, again, without any warnings and proper traceability
24 August 2026
Unprompted review
Reply from Topparcel
Dear Customer,
We are sorry to hear that you were disappointed with your experience. We would, however, like to clarify the situation regarding the additional charges and delivery.
Please note that checking the customs limits and import regulations of the destination country, as well as the rules governing customs clearance, is the customer’s responsibility. This information is clearly stated in our Terms and Conditions. If a customer has any doubts regarding the customs regulations of a particular destination country, our support team is always happy to assist and provide additional clarification before the shipment is sent.
In this particular case, the value declared in your customs declaration exceeded the applicable duty-free customs threshold for the destination country. As a result, the shipment was subject to customs charges and the applicable collection procedure.
Regarding delivery, once customs charges are due, the parcel may be made available for collection at the local post office. This procedure applies regardless of the delivery service or tariff selected at the time of booking, as customs requirements and the subsequent collection process are determined by the local postal and customs authorities.
We understand that additional charges and changes to the delivery procedure can be frustrating. However, these charges and the collection procedure were related to the customs requirements resulting from the declared value of the shipment and were not additional fees arbitrarily imposed by our service.
Quick and efective delivery
Quick and efective delivery without hicups or issues. Good and professional service and communication.
14 July 2026
Unprompted review
Reply from Topparcel
Thank you for your wonderful review!
We're delighted to hear that your delivery was quick and hassle-free. It's great to know that you were satisfied with our service, communication, and professionalism.
We truly appreciate your trust and look forward to assisting you with your future shipments!
Reply from Topparcel
Thank you for your kind review!
We're delighted to hear that you found our service reliable and our team helpful and punctual. Your feedback is greatly appreciated and encourages us to keep delivering the best possible experience.
We look forward to serving you again!
An excellent company
An excellent company. The team works smoothly, quickly, and efficiently. Thank you very much! I am very happy with the service and highly recommend them.
27 July 2026
Unprompted review
Reply from Topparcel
Thank you so much for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you were happy with our service. Your trust and recommendation mean a great deal to our team and motivate us to continue providing fast, reliable, and efficient service.
We look forward to assisting you with your future shipments!
TRULY TERRIBLE!
TopParcel is a highly inappropriate name for these jokers. The office is run by a motley collection of Post Soviet eastern Europeans with the customer service skills and manners of the KGB. Paid for priority service (12 day delivery, yes I am flexible), parcel has been in transit for 21 days and is not even in its destination city & has not completed total customs clearance yet. These people are far from cheap and, under the circumstances very expensive given the shoddy service, inability to deliver within the time frame quoted, bad attitude and level of shear ignorance towards customers. You have to use a chat facility to chat with an individual that has the manners of a Gulag Guard and the customer skills of an abattoir attendant. The excuse given, 12 days is twelve working days! I was sent the available info from the online tracker in the chat and they ended the chat. Amateurish, ignorant and outdated attitude towards customers and the service (in this case not provided). Do yourself a favour and look elsewhere. The response form TOPPARCEL, mentions "Offensive language and insults". I had one communication with TOPPARCEL via the online chat. Neither offensive or insulting language was used, I did not get a chance use either they made one comment and cut me off. The comments passed by me here, do not seem to have upset TRUSTPILOT, whom are very strict on such matters. I am surprised that TOPPARCEL did clime RACISM.
20 July 2026
Unprompted review
Reply from Topparcel
We are sorry to hear that your experience did not meet your expectations.
We would like to clarify that the transit times displayed on our website are approximate estimates provided in business days, not guaranteed delivery times. International shipments may be delayed due to customs clearance procedures, which are carried out by government authorities and are entirely outside our control.
According to the latest tracking information, your parcel is progressing toward its destination.
We also kindly ask that communication remain respectful. We fully understand that delivery delays can be frustrating, but offensive language and personal insults do not help resolve the situation. We are always willing to assist our customers and provide all available information regarding their shipments.
Thank you for your understanding.
horrible service
40 days have passed, and my package is still somewhere; nobody has answered, no information. I paid for 10-20 delivery days, and the package was kept for 3 weeks in my country! Just stayed here; now I don't know where? Chat and support don't work.
6 July 2026
Unprompted review
Reply from Topparcel
We are sorry that your delivery has taken longer than expected.
Please note that the service you selected was a ground shipping service for parcels delivered to a post office, not an express document delivery service. Transit times for this service may be extended due to customs inspections related to the current sanctions procedures.
The delivery times shown on our website are approximate estimates provided in business days and may vary depending on customs clearance, which is beyond our control.
At this stage, your parcel has successfully passed one of the customs inspections and is expected to be imported into the destination country within the next few days.
Thank you for your patience and understanding.
Excellent service
Excellent service. The courier picked up my parcel very quickly, even though I live in a remote village, which is not something that happens often. The shipment was delivered promptly and arrived without any issues. Everything went smoothly from pickup to delivery. Highly recommended.
21 May 2026
Unprompted review
Reply from Topparcel
Thank you very much for your kind feedback and recommendation.
We are delighted to hear that your parcel was collected quickly, even from a remote location, and that the entire shipping process went smoothly from pickup to delivery.
Providing reliable and convenient service to all our customers, regardless of their location, is something we strive for every day. We truly appreciate your trust and look forward to assisting you again in the future.
LT-RU review
The package arrived safely at the addressee. However, the actual delivery time significantly exceeded the stated one.
30 May 2026
Unprompted review
Reply from Topparcel
Thank you for your feedback.
We are glad to hear that the package arrived safely. Unfortunately, during certain periods, delivery times may be affected by factors outside our direct control, including customs clearance procedures and public holidays. In this case, delays may have been caused by the May holiday period as well as customs processing times.
Please note that the transit times shown on our website are average estimates provided in business days and are not guaranteed delivery dates.
Thank you for your understanding and for choosing our service.
The package arrived intact
The package arrived intact. It took 4 weeks to reach Russia. Communication with customer support was generally fast, although clear answers were only provided after my additional clarifications and questions. That is the only reason why I rate the service 4 out of 5 instead of 5 out of 5.
27 May 2026
Unprompted review
Reply from Topparcel
Thank you very much for your feedback and for choosing our service.
We are glad to hear that your package arrived safely and intact. We also appreciate your comments regarding customer support and communication — we will definitely take your observations into account to improve the clarity and quality of our service.
Thank you again for your trust and understanding.
Reply from Topparcel
Thank you very much for your feedback!
Sent a gift to a friend
I wanted to send a birthday gift to a friend living in Russia, but my country closed all shipping services until further notice. I asked about what topparcel could ship (to confirm what i read up about the restrictions) through WhatsApp (they got back rather quickly, thanks for that) bc the website contact form did not work. I got the answers I needed, sent my package and voila. It took a few weeks to deliver it, my buddy received the parcel in good shape.
Big downside is that the third parties used by topparcel leaked my buddy's personal data, so that's that.
12 May 2026
Unprompted review
Reply from Topparcel
Thank you for your feedback and for choosing our service to send a birthday gift to your friend.
We are sorry to hear about your concerns regarding personal data. Please be assured that our customers' information is handled with great care and is protected in accordance with applicable data protection regulations.
We only collect the minimum information required to arrange delivery, such as the sender’s and recipient’s contact details and addresses. We do not request sensitive documents or other personal information that could be misused by third parties.
Thank you again for your trust and for sharing your experience with us.
The company promised to deliver my…
The company promised to deliver my package in 10-12 days, but it took about a month. My mom had issues with her visa because of this delay.
14 April 2026
Unprompted review
Reply from Topparcel
We are sorry that the delivery took longer than expected and that this situation caused difficulties for your family.
Please note that the delivery times indicated on our website are approximate and are provided in business days. Actual transit times may vary significantly depending on customs clearance procedures both in the European Union and in Russia, which are beyond our direct control.
We sincerely apologize for the inconvenience caused and appreciate your understanding.
Highly recommend
I have been using Topparcel services for a number of years now and I never had any problems. All my parcels were delivered safely. Highly recommend
29 April 2026
Unprompted review
Reply from Topparcel
We are glad that you liked our delivery service!
Poor Service and Unresponsive Support
The parcel we booked through this company was supposed to be collected by a GLS courier, who never showed up. I didn’t want to leave a negative review initially, as this seemed more like an issue with the courier service rather than the intermediary company, so I requested a refund instead.
However, this is where my experience became disappointing. Both in their system and in their email communication, it is clearly stated that refunds are processed within 3–5 business days, a timeframe which has already passed.
Additionally, their customer support has been very unresponsive. They stopped replying on WhatsApp and, a week ago, mentioned they would check with the finance department, with no update since then.
For me, this is not acceptable. A reliable company should provide clear timelines and, if delays occur, proactively inform the customer rather than requiring repeated follow-ups, especially when those go unanswered.
14 April 2026
Unprompted review
Reply from Topparcel
We sincerely apologize for the inconvenience caused.
We understand your disappointment and regret that both the pick up of the package and the refund process took longer than expected.
Rest assured that we have already taken measures to improve our internal processes and customer interactions to provide faster and more reliable service in the future.
Thank you for informing us about this and for helping us improve the quality of our services.
The parcel was delivered quicker than I…
The parcel was delivered quicker than I expected and the recipient said there were no problems. Great service from Top parcel.
25 April 2026
Unprompted review
Reply from Topparcel
Thank you for your feedback on our service. We hope you will use our services again.
Reliable deliveries
Reliable service with good tracking and reasonable delivery times, given the international situation. Very detailed and helpful website.
16 April 2026
Unprompted review
Reply from Topparcel
Thank you very much for your feedback!
Delivery was fast
Delivery was fast. I sent 2 parcels and they were delivered within 3 days from Italy to Germany. Contents: clothes and shoes. I added insurance just to be safe since it was my first time and truly everything was good. 19kg under 60 euros including insurance which i think was not needed. I will use their service again and again. I am impressed
17 April 2026
Unprompted review
Reply from Topparcel
We are glad that you liked our delivery service!
Reply from Topparcel
Thank you very much for your feedback!
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