Zapptax Reviews 

ZappTax can be useful for small purchases, whether online or in-store. However, refunds take a long time (never less than two, sometimes up to three months), and the rates are not any better than those offered by traditional tax-refund operators.

For expensive purchases or luxury brands, there are several important drawbacks. When you use ZappTax, the invoice is issued in the tjeir name, meaning that ZappTax (not you) is officially recorded as the customer. If I were buying a piece of jewellery from Cartier, for example, I would much rather have the Cartier invoice issued in my own name.

This may also create an issue with the warranty, as it could be registered in ZappTax’s name rather than yours, since the company is technically the purchaser.

Finally, you need to decide whether you are comfortable having hundreds (or even thousands) of dollars in refunds pending for several weeks with a start-up that could potentially disappear overnight.

Overall, it may be a convenient option for smaller purchases, but I would personally be more cautious when using it for expensive items.

I used it when I was in Lille at the beginning of June 2026, and 3 months later, I still have not received anything, although I completed all the steps and uploaded all the necessary documents. I got everything validated at customs. Today, my account on the app seems to have disappeared, and all the documents/receipts I had uploaded have disappeared too. I called the customer service and asked to speak in English. It looks like the person on the phone could only speak French (She did not even try to speak a single word in English). I can speak French anyway, but not sure why they give the option. I am really disappointed with the vague answers about when I will receive the tax refund or when the app will work again. The woman on the phone seems to say there is no money in the bank because they are a small company. I will NOT use their services again.

Buying tax-free has always been a challenge.
Zapptax certainly ensures that the administrative part runs more smoothly.
Unlike providers such as Global Bleu, for example, the merchant no longer needs a provider-specific tax-free form. An invoice, or even a receipt, suffices.
As a result, you can buy from any store, even those with no experience in tax-free sales.
In that sense, Zapptax is a real game-changer.
Their app is user-friendly and their customer service is exceptionally good.
Let's hope that Zapptax expands its scope to other EU countries such as the Netherlands and especially Germany.

Only one minor point of attention: the timeframe within which the refunds are paid. That could be a bit faster.

Keep up the good work, Zapptax team.
Good luck for the future.

i have had a great experience with ZappTax in all of my previous trips. The app is really clear and easy to use. Lots of useful explanation in the FAQ especially how to validate the forms at customs. The customer service is quick and efficient and each representative has been kind and helpful.
100% recommended

I had stamped my invoice instead of the tax free form. The team was able to solve the issue.

Trying to get tax back on wine we bought on holiday in France
Used Zapptax,the support on WhatsApp and by email was outstanding. They alerted me to potential problems and helped me through what was a seemingly complex process. I will use it in the future. Bottom line -superb support line

All the professionals at Zapptax were really helpful in setting up my detax forms for my trip to Europe. Due to some unfortunate circumstances (short layover) on my way out of Europe, I was unable to get a refund. Chantal from Zapptax went above and beyond to help me consult with French customs and embassy after I was back in the US, but, I was asked to visit French Consulate in San Francisco, and the amount of my refund was small enough that making a trip there would be impractical. Nevertheless, even though things didn't work out for me, I appreciate the team at Zapptax for trying everything they could to help me out.

I have been using Zapptax for several years and successfully received a lot of money back. Very good, fast customer service. I highly recommend Zapptax

Be careful with your agents. Some are not helpful. (Leo) I was a Good customer since 10 years but I will change next year. There are other App. Very disappointed this year.

5 stars for a great support team

We made a ZappTax claim following our recent trip to France and have still not received our refund. Makes me wonder if ZappTax is hanging on to claimants money because they are short cash flow and can't pay refunds in a timely manner??? We have been waiting two months already. There is no guarantor to cover payments if they go out of business. Very disappointed.

Wish I had used Global Blue - so much quicker and slicker. Yet to receive Zapptax refund (over 2 months) whereas my GlobalBlue VAT refund went through in a few days. No updates from the Zapptax team.

i highly recommend it to y’all. it’s official and trusted. worth to try. you better use zapptax than waste your money for nothing!!

Zapptax team u are a wonderful team and thanks a lot for the support I got from u and this team is amazing and hard working with precision thanks a ton and good luck and definitely this organisation will grow for greater level and all the best team good luck

Still no news of my refund almost two months later and no update. They take their huge fee and have zero respect for their customers.

Edit: I got an update and an apology tonight but still no money.

They were super helpful in trying to rectify an issue we had with customs forms that we were unable to print. We were not able to submit in the airport, but a Zapptax employee met with customs and got us our full refund!

I have not used their tax refund services yet but phoned them to ask about a few details before deciding how to proceed. They called me back which I was not expecting (returning to a missed call is not common). Roxanne was very knowledgable, patient and made sure she addressed all my questions clearly. This already felt like a strong start, I will try the app in a few months once I do my purchase and see how it runs.

time for refund too long, doesn't give enough back - they keep too much