Zurich Insurance Reviews 

Where are you Zurich Assurance?? No I don't have a policy number because I don't have a policy I have contacted you many times about damage to my car because the pothole that is getting bigger and damaging many cars belongs to you according to Land registry Stop being a company full of Robots and do something about it???

IT TOOK ZURICH OCC INSURANCE 28 DAYS TO OPEN A CLAIM THAT HAD BODILY INJURY, HOME HEALTH CARE NEEDED FROM TWO HOSPITALS, AND NO COMMUNICATION FOR 20 DAYS. THE ADJUSTER, R.M., DIDN'T EVEN SEND THE PATIENT/ CLAIMANT HIS FORMS TO START THE PROCESS FOR 22 DAYS. DO NOT USE THIS COMPANY FOR YOUR OCCUPATIONAL ACCIDENT INSURANCE NEEDS. THEY ARE HORRIBLE. FROM 07/28/2026 TO TODAY 09/02/2026 THE INJURED CLAIMAINT STILL DOESN'T HAVE HELP WITH HOME HEALTH CARE THRU THIS POLICY. HORRIBLE SERVICE AND CUSTOMER COMMUNICATIONS.

If you need assistance beware that it will cost you, 1 euro per minute when you call them. And you can be sure then will not pick-up the first 50 minutes.

I am very disappointed with my experience with subsidiary of Zurich Insurance Ominimo. Last week, I reported a crack in my windscreen and requested assistance under my WA+ Comfort insurance policy. Despite being insured and following the claims process, my request has been repeatedly rejected without a clear and satisfactory explanation.

I have spent significant time trying to obtain assistance, only to receive continuous rejections.

Based on my experience, I cannot currently recommend Zurich Insurance and its subsidiaries. I hope the company improves its claims handling

In 2 February 2026 our vehicle was hit by an Oxford University minibus. The minibus was at fault. Eventually, having given full detail over and over response was SLOW from Zurich, it was declared a no fault accident on our behalf. Zurich the underwriter for the University paid the repair bill, but almost 7 months later we still have not received our excess payment. Why is Zurich such an appalling company for meeting their responsibility as an insurance company. Avoid at all costs.
Would have given zero stars if I could.

Unacceptable delays and zero accountability. I was hit on the freeway by a commercial dump truck insured by Zurich. It has been 192 days since my minivan was totaled, and I am still waiting for payment despite clear dashcam proof of fault. They are non-responsive to myself and my attorney, even after receiving all documents twice. This extreme delay has put a massive financial burden on my family. Absolutely terrible service.

Horrible to deal with. I put in a claim 4 months ago. My private adjuster was told they are waiting for the third party review only to find out that was a lie by the desk adjuster, Karen Rockwell.

This company was recommended by Marriott. We purchased it for $270/ year for multiple years. This is the first year illness required us to implement the insurance. The employees are not educated on the Marriott products, like options. They never return calls. And I mean NEVER. I had to disclose HIPPA covered material. Three months later we are still battling an very uneducated group of people

Our airline was diverted due to another passenger medical emergency and we missed our connection flight. Unknown to us, Zurich denied coverage due to a coverage exclusion. Their policy was written to exclude the main reason why folks purchase travel insurance; issues out of OUR Control.

Absolutely shocking experience. Tried to make a claim online but the system did not recognise my policy number. I therefore had to call the phone number and waited for nearly an hour for the call to be picked up. They tried to fob be off with the offer of a postal form which I refused. They eventually took details of the claim over the phone and an email confirmation. My opinion is that they deliberately make it hard to make a claim in the hope you wont bother

Lack of help around my complaint. First raised 21st June after having my phone stolen. All relevant information sent straight away and claim raised. Formal complaint went in after 4 weeks and still no communication 06/08.

Would not recommend, always look at reviews first. Customer service needs overhauling.

Funny your reply, I have sent a formal complaint to that email address and was told it’ll be 8 weeks before we get a reply

⁷Ricky .....Northern Ireland
I have a insurance income protection plan with Zurich . It took nearly one year to process my claim after a serious life threatening condition first time around .
After being off for 3 years and 13 missed monthly payments ,with holding thousands of pounds , causing severe anxiety , stress and monitory hardship, i felt railroaded into taking a part time job against my Drs wishes .

After a tough 3 months , I had to stop working due to pain and fatigue .
Blood tests show my phosphate levels just above critcal levels .

Zurich commissioned Williams Independent Medical Examiners , who brought in a Dr Subhashis Basu . Please beware of both .

Basu agreed i had a physical condition in a phone review , but then did a 180 degree turn and gave a sham report using , dated and manipulated data.

Williams Medical say all calls recorded , but when i ask for evidence from Basus phone review , to prove his distortion and discrepancies , i was then told the call was not recorded .

This again has now taken over a year with Zurich backing false medical evidence and refusing to pay out on my Income Protection claim .

MORE recorded info has disappeared and other recorded telephone conversations with Zurich are still being withheld . A disgustingly low offer has been tabled for me to withdraw my claim and contact by all involved takes months and in some cases has been shut down .

The stress and hardship caused , aswell as,truth , honour ,decency means nothing to these people in trying to save money , their primary goal.

A long fight is ahead for me and im really struggling , but truth will prevail and i will win my case eventually .
Be very careful and shame on all involved ........Zurich Income Protection .
They have put me through HELL !!! TWICE NOW

Update !!!

Dont get caught out by Zurich offering help for Mental Health , Wellbeing , Anxiety , Stress ,Financial Stress .
In my case Zurich have paid both Williams Medical and this Dr Basu to prove my Mental Health stops me working over my Physical Health Issues , so as not to pay out on my claim .

In most Plans with Zurich ,Mental Health is not covered , so this is a trap .
If you use these services provided they log the info and then vito your claim .

I encourage everyone to never speak freely , only engage with email , these people from Zurich are never on your side , they are always looking for a get out clause not to pay.

This character Dr Basu supported by Williams Medical are both paid by Zurich , after a phone review , they changed everything he said and promised ,.....to suit an anxiety agenda .

I was totally conned into speaking freely thinking he was on my side.I at the time even thanked him as he said his Report would vindicate my health issues , thus helping my claim .

Zurich !!! Dont even deserve one star rating , it should be minus 10 and counting .

8 months and still waiting for insurance! From Zurchinsurance GreatCover.com! cancelled in January…0
My holiday was cancelled in January 2026

Its now the end of July 2026 and I havnt recieved a penny from my insurance company. Are you waiting for me to die of old age I have rang you so many times and keep getting fobbed off. I have been advised to contact the ombudsman now
I WAS OFFERES £150 COMPENSATION FOR HAVING TO WAIT SO LONG BUT IT NEVER ARRIVED

People came into my garden (behind a serious gate which they opened) and stole some of my belongings and got away. I reported this theft and Zurich told me they needed a police report, so I went to the police for a report. After a few days (in between I had to show the situation to a person on video, which I did) I got a reaction that they don't payout because the belongings were in the garden!!!! I explained this to them, I went to the police, I did all they asked me to do and after all they won't pay.
NEVER, NEVER do business with these criminals, sorry for using this word, but in my opinion they are exactly this.

Do NOT buy GAP insurance through this company. They’re horribly slow.

Every review here tells the same story
Everything is drug out and then asking information you have already sent
Obviously trying to find a way not to pay claim it appears, I would suggest when dealing with a broker check who underwrites and handles claims would be a good idea.
Example below all the replies from Zurich fill in another form to all complaints information they already have to drag it out, do not fall for it in the first place only answer.

Scam. Had a clear travel insurance claim. They sent me forms to email back to them immediately. Since sending them the forms, they never responded again, despite countless reminders and escalations to different contacts. It's been 2 months.

The whole point of insurance is to process your claim when an accident happens. This company simply takes your money and ignores you in case of a claim.

Terrible company. They will try anything to try and get out of their auto warranties. They were very deceptive in their advertising with me. If you are buying a new car (or even a used one) and the dealership tires to sell you anything Zurich warranty related "head for the hills". I will make sure as many people know about their misleading practices as I can, and I will warn anyone that brings the company's name up to me. Do not trust their marketing materials. I had to file a complaint with the state attorney general after the BBB failed to resolve the issue. If you have an issue with them I suggest you file with your Attorney State Generals office if you're in the US. Every state has one and only takes minutes. It's the only way they will change.

Horrible , never buy travel insurance from them. Customer service is horrible. One will say something , other will say something else as if they have their own rules and laws of every agent you speak to.

My vehicle went into repair shop and they were calling the 800 number for 4 days and was never answered just stuck in queue. So my nest advice is DON’T use this company