Never go there with kids
From a very, very shaken family:
Unfortunately, we experienced a fire alarm during what was supposed to be a cozy evening at the playland. While we understand that such things can happen (and we noted that everything seemed fine, as the place was open the following day), there were significant issues:
The signs around the playland are written in German and Danish. During this fire drill, no announcements were made in English over the loudspeakers – only in German.
Danish guests were heavily overrepresented at the time, yet there were no announcements in Danish or English.
The staff responsible for guiding the evacuation did not understand or speak English either.
The entire situation was chaotic and terrifying.
The following day, we thought to ourselves, "Well, nothing worse could happen now." But, oh, how wrong we were – it turned out to be far worse than we could have ever imagined.
We booked a stay with our two small children, and today we were met with decorations of skulls, axes, and similar imagery covering the walls. Even the indoor playground was draped in black and featured posters of skulls. Furthermore, families with children were unable to get tables for dinner anywhere because all the restaurants were suddenly filled with the same skulls, axes, and imagery that should never be in a child-friendly environment.
When we tried to find alternatives for food and eventually returned to our apartments, we were met with extremely loud heavy metal music – so loud that even three floors apart, we couldn’t hear each other speak. I repeatedly tried calling your service center and knocking on the doors where the music was coming from, but all attempts were in vain!
To top it all off, all the apartments were plastered with posters, black garbage bags, and other inappropriate decorations.
I am completely at a loss for how this could happen without informing families with children beforehand. We would NEVER have booked a stay here if we had known about these circumstances. And now, we will certainly never return.
This entire experience has been grotesque, and I am utterly speechless.
21 November 2024
Unprompted review