Vimeo Reviews 

1,412
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 334 reviews, most reviewers were unhappy with their experience overall. Many people expressed significant dissatisfaction with substantial price increases and high subscription costs, often finding them unaffordable and untransparent. Customers also reported frustrations with frequent service changes, forced client sign-ups, slow uploads, and a website interface described as frustrating, dated, and difficult to navigate. Conversely, a small portion of people found the platform offered a professional presentation, was user-friendly, and provided a great place to curate work. They appreciated its clean, reliable player, effective privacy controls, and overall ease of use for hosting video content.

What people talk about most

Website

Reviewers highlight ambiguous aspects of website functionality, with some customers praising its professional... See more

User experience

Consumers find user experience to be ambiguous, with many praising its ease of use, intuitive interface, and... See more

Subscription

Clients share negative opinions on subscription, with many expressing frustration over unexpected charges and... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing significant dissatisfaction due to... See more

Price

Customers consistently express dissatisfaction with pricing, citing significant and sudden increases, with... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Vimeo is a frustrating platform. Its layout and menus change frequently. The analytics are useless: completely inaccurate. The video quality is good, I will grant that. But mostly it's overpriced and... See more

Rated 3 out of 5 stars

Used to be great. In the past 2 years it seems to have gone downhill for some reason. Clickbait emails telling me my plan is about to renew when I've cancelled it. Expert feature removed, or just poin... See more

Rated 2 out of 5 stars

the system really is not good. why cannot folks SAVE showcases on their account/ get updates when things change/get added? why cannot you be better?? and then you team library AND showcase - is con... See more

Rated 2 out of 5 stars

The player is good and for embedding etc it's great but for the web ui and backend they keep adding stuff no one wants which makes it slower and slower - the backend is now almost unusable - and its r... See more


Company details

  1. Software Company
  2. Cloud Storage Service
  3. Video Conferencing Service
  4. Web Hosting Company

Written by the company

Vimeo is the world’s most innovative video experience platform. We enable anyone to create high-quality video experiences to connect better and bring ideas to life. We proudly serve our growing community of nearly 300 million users — from creative storytellers to globally distributed teams at the world’s largest companies.


Contact info

2.7

Poor

TrustScore 2.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(1,412)

429 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

I love the features especially…

I love the features especially text-editing, although it could use some more. The price is high for what you get right now, but I still prefer it to other platforms for my purposes. That's why 4-stars and not 5.

24 November 2025
Rated 1 out of 5 stars

Another churned customer due to 700% price increase

Per all the other recent 1-star reviews, we're moving off Vimeo due to a 700% price increase post the Bending Spoons acquisition - Vimeo moved our Business plan (£564 a year) onto their new Studio plan and charged us £4,080 ... No warning. No approval. Just a bill more than 7x higher than we paid previously.

So we are doing what any sensible team does and voting with our feet. We are moving our entire library to Livid Inc, whose importer pulled everything across from Vimeo in a couple of clicks, folder structure and privacy settings intact.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Nasty surprise price increases on renewals

Leaving aside the innumerable horror stories (July 2026) about people on lower-tier plans suddenly seeing renewal price/plan increases of 3000%, Vimeo's European users might as well quit the platform anyway:

The company is too lazy to comply with EU regulations and so prevents viewers from seeing your work. You can't view or be added to groups. You can't search. You don't appear in search engines. In fact, it's basically just a glorified googledrive, but at vastly higher price.

Read their help article Changes-to-Vimeo-com-in-the-EU-and-UK if you doubt it. "Vimeo no longer organizes or promotes individual user-uploaded videos on Vimeo.com in the EU or UK."

I've discovered the wonderful PeerTube however ... open source and blows away the US giants. Vimeo and Bending Spoons (who also destroyed Evernote) will be losing me before the next renewal.

22 July 2026
Unprompted review
Rated 1 out of 5 stars

Beware

Beware. This company has been bought by someone that is threatening people who are used videos by demanding huge amts of money & threatening to remove their videos before their contact has expired.

21 July 2026
Unprompted review
Rated 1 out of 5 stars

5+ years paying customer terminated overnight, no reason, 300+ private videos locked

I've been a paying Vimeo customer for over 5 years, and overnight they terminated my account with no warning whatsoever. The termination email arrived on a Sunday at 10:30pm and simply cited a "violation of the acceptable use policy" with the actual reason field left completely blank. No specific rule, no example, nothing.
What makes this absurd: all of my videos were set to private and embedded only on private pages. Nothing was public. So there is no plausible "community" or public-facing violation here.
I have 300+ videos on this account: client work, training courses and marketing content. When I log in, the only thing I can do is open a support ticket. I have no way to access or download my own videos. Many of them were uploaded to Vimeo and I no longer have local copies on my computer or hard drive, so this content is effectively being held hostage with no way to retrieve it. This is unacceptable.
I opened a support ticket over 48 hours ago and have received zero response. Support is non-existent and there is no real way to reach a human.
For a paid service marketed to professionals, this is a total lack of professionalism. Terminating a 5-year paying customer overnight, with no notice, no stated reason, and no support or access to their own files, is unacceptable. If you rely on Vimeo for anything business-critical, back everything up elsewhere and assume your account can vanish overnight.

19 July 2026
Unprompted review
Rated 1 out of 5 stars

Not recommended anymore

For a long time I considered Vimeo a great platform but now they are bullying low-paying customers which seriously lowered my opinion of them.

21 July 2026
Unprompted review

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