Helpful staff - who took the extra time to work through language barriers and explain everything. Camper was clean and in good condition. Deposit returned same day. Only issues were that the oi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Helpful staff - who took the extra time to work through language barriers and explain everything. Camper was clean and in good condition. Deposit returned same day. Only issues were that the oi... See more
Company replied
Overall the rent was decent, great support even though having problems speaking English. Car was in good condition. Simple booking. Cons: -nowhere during the reservation the exact pickup point... See more
Company replied
Hiring a Motorhome in France was a daunting prospect, as we speak minimal French. However the process was very easy, with all the communication in English. When we arrived at the hire location, the... See more
Company replied
We found this company very communitive through the whole process. The van was excellent especially with a gas fridge so we could free camp often without needing power. It had plenty of storage space.... See more
Company replied
Written by the company
Hertz Trois Soleils, spécialiste de la location de camping-cars, vans et fourgons aménagés, dispose de la flotte professionnelle numéro 1 en France.
Partez proche de chez vous ou de votre lieu de vacances grâce à nos 30 agences : Paris, Strasbourg, Toulon, Bordeaux, Nantes, Bretagne…
Trouvez le véhicule idéal pour vos vacances itinérantes parmi nos catégories de camping-cars (capucine, profilé, fourgon et van aménagé).
Tous nos camping-cars sont récents, sous garantie constructeur et de marque Challenger, Chausson.
Louer un camping-car chez Hertz Trois Soleils, c'est profiter de la sécurité et du service d’un grand loueur !
Quoi de mieux que le camping-car pour quitter la ville et se reconnecter à la nature ? Que vous rêviez de vacances à la mer, à la campagne ou à la montagne, le camping-car offre une liberté incomparable pour explorer des paysages panoramiques, découvrir des espaces sauvages et vivre une véritable expérience d’évasion. Voyager en camping-car, c’est profiter d’un hébergement mobile tout confort, idéal pour sortir du quotidien, ralentir le rythme et savourer chaque instant. Entre routes pittoresques, nuits au plus près de la nature et itinéraires personnalisés, ce mode de voyage séduit de plus en plus les amateurs de liberté et d’aventure. Que ce soit pour un week-end improvisé ou un road trip prolongé, le camping-car permet de vivre des vacances authentiques, loin du stress urbain, en parfaite harmonie avec l’environnement.
110 Impasse de la Cité - ZA la Croix des Marais, 26600, LA ROCHE DE GLUN, France
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were very helpful (even with my poor french) and friendly and explained everything we needed to know about the Motorhome we were hiring.
Reply from Hertz Trois Soleils
We found this company very communitive through the whole process. The van was excellent especially with a gas fridge so we could free camp often without needing power. It had plenty of storage space. Having the shower with a turn wall was excellent. Couldn't fault it. Would definelty hire through this company again.
Reply from Hertz Trois Soleils
It was an easy experience, despite the language barriers. The vehicle was reliable and well maintained. It provided us with a wonderful and affordable 5 week holiday in Europe.
Reply from Hertz Trois Soleils
You team has been very nice and efficient with a smile.
We will definitely come back.
Reply from Hertz Trois Soleils
The staff was very helpful! I made the mistake of booking for the wrong day but they made every effort to help me and get me on my way (even though I didn't speak French)! Thanks!
Reply from Hertz Trois Soleils
Everything was simply perfect and well managed, plus we had the pleasure to be followed by a person that went above and beyond his job demostrating interest and giving us a lot of support.
Reply from Hertz Trois Soleils
Great service, amazing introduction to the various features in the motorhome. Good motorhome, fairly new. Little English spoken apart from the technical guy who was excellent.
Reply from Hertz Trois Soleils
Last August I rented a 7-seater motorhome at Hertz-Trois Soleils Nantes.
The good part: the vehicle, impeccable and brand new. It worked very well and it was great to find everything new and clean.
But other rental details marred the experience:
* Chocks to balance the vehicle when parking on a slope... they are rented separately; were not included in the rent! It had never happened to us, and it was the fifth time we rented a motorhome.
* Crockery and kitchen utensils are also rented separately. The only cooking pot they gave us was 20cm in diameter (in a 7-seater motorhome!). We had to buy a bigger cooking pot.
* The AdBlue of the Diesel engine ran out and we had to pay for it ourselves; these additives should be filled at the station of origin, where the motorhome is rented
* There were no chairs or tables for outside
* There were no pillows (and they didn't tell us) so we slept 12 nights without a pillow. The reason they gave us is COVID. Has no sense. (I don't know what they do in hotels! I guess they burn hundreds of pillows every day.)
Well, all this, at the price of €285/day of rent, seems a bit ugly to me.
Too bad these details spoiled what could have been a great experience.
Cheers
Xavier Pifarre
Reply from Hertz Trois Soleils
Organising to rent a motorhome from Hertz Trois Soleil in France from my home in Australia was a bit stressful as I was worried I might get scammed by a company putting Hertz into their name. But the whole experience was fantastic. Very soon after booking online, I received a phone call from one of the Customer Service agents who answered all my questions. I was still worried as that is what a scammer would do but the agent was so thorough and so polite at all times, even when I explained why I was asking so many questions. The motorhome was presented in perfect condition, the pickup and drop off did not have any problems however it would probably be handy if the company gave clear directions on how best to get to the pickup point for SE Paris. Even better would be if they offered to arrange a driver to collect you in Paris and drive you the one hour to the pick up point. It is not easy to get to via public transport but they are lovely people once you get there. They really helped us out when we returned the vehicle.
Reply from Hertz Trois Soleils
Reply from Hertz Trois Soleils
Very helpful staff at pick up and drop off. Would be good if they didn’t close for two hours at lunchtime but otherwise great. They even gave us a lift to the railway station so we didn’t have to take a taxi.
Reply from Hertz Trois Soleils
2nd rental with Trois Soleils , new car, well prepared and Good Service at Pickup and drop off. Private car could be safely parked during the rental period.
Very friendly and professional team ( Toulouse)
Our road trip to France was amazing.. the rental was a big part of it. The camping car was as clean as new. The customer service was really responsive on the last few questions we had and really efficient.
We will definitely use their services again.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.