Hertz Trois Soleils Reviews 

613
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

Helpful staff - who took the extra time to work through language barriers and explain everything. Camper was clean and in good condition. Deposit returned same day. Only issues were that the oi... See more

Company replied

Rated 3 out of 5 stars

Overall the rent was decent, great support even though having problems speaking English. Car was in good condition. Simple booking. Cons: -nowhere during the reservation the exact pickup point... See more

Company replied

Rated 5 out of 5 stars

Hiring a Motorhome in France was a daunting prospect, as we speak minimal French. However the process was very easy, with all the communication in English. When we arrived at the hire location, the... See more

Company replied

Rated 5 out of 5 stars

We found this company very communitive through the whole process. The van was excellent especially with a gas fridge so we could free camp often without needing power. It had plenty of storage space.... See more

Company replied

Company details

  1. Recreational Vehicle Rental Agency
  2. Pet-Friendly Accommodation
  3. Vacation Rental

About Hertz Trois Soleils

Written by the company

Hertz Trois Soleils

Hertz Trois Soleils, spécialiste de la location de camping-cars, vans et fourgons aménagés, dispose de la flotte professionnelle numéro 1 en France.
Partez proche de chez vous ou de votre lieu de vacances grâce à nos 30 agences : Paris, Strasbourg, Toulon, Bordeaux, Nantes, Bretagne… ⁣

Trouvez le véhicule idéal pour vos vacances itinérantes parmi nos catégories de camping-cars (capucine, profilé, fourgon et van aménagé).
Tous nos camping-cars sont récents, sous garantie constructeur et de marque Challenger, Chausson.

Louer un camping-car chez Hertz Trois Soleils, c'est profiter de la sécurité et du service d’un grand loueur !

Besoin de liberté ?

Quoi de mieux que le camping-car pour quitter la ville et se reconnecter à la nature ? Que vous rêviez de vacances à la mer, à la campagne ou à la montagne, le camping-car offre une liberté incomparable pour explorer des paysages panoramiques, découvrir des espaces sauvages et vivre une véritable expérience d’évasion. Voyager en camping-car, c’est profiter d’un hébergement mobile tout confort, idéal pour sortir du quotidien, ralentir le rythme et savourer chaque instant. Entre routes pittoresques, nuits au plus près de la nature et itinéraires personnalisés, ce mode de voyage séduit de plus en plus les amateurs de liberté et d’aventure. Que ce soit pour un week-end improvisé ou un road trip prolongé, le camping-car permet de vivre des vacances authentiques, loin du stress urbain, en parfaite harmonie avec l’environnement.


Contact info

4.2

Great

TrustScore 4 out of 5

613 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(613)

69 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful even in the face of my poor french

The staff were very helpful (even with my poor french) and friendly and explained everything we needed to know about the Motorhome we were hiring.

20 October 2023
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Hello,
Thank you for your review. We are delighted that you enjoyed our service and that you had a great trip in your motorhome. Our team is always attentive and ready to help you.
We hope to see you again soon at Hertz Trois Soleils!
Hertz Trois Soleils team

Rated 5 out of 5 stars

We found this company very communitive…

We found this company very communitive through the whole process. The van was excellent especially with a gas fridge so we could free camp often without needing power. It had plenty of storage space. Having the shower with a turn wall was excellent. Couldn't fault it. Would definelty hire through this company again.

6 October 2023
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Hello, we thank you for your review. We are glad that you had an easy and pleasant experience with us. We are proud to have offered you a reliable and well-maintained vehicle. We are glad that you enjoyed the motorhome equipment. We hope to see you again soon at Hertz Trois Soleils. See you soon ! 😊

Rated 5 out of 5 stars

Easy and smooth experience

It was an easy experience, despite the language barriers. The vehicle was reliable and well maintained. It provided us with a wonderful and affordable 5 week holiday in Europe.

26 September 2023
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Hello, we thank you for your comment. We are delighted that you had an easy and pleasant experience with Hertz Trois Soleils. We are happy that the vehicle met your expectations and allowed you to have a wonderful and affordable 5 week holiday in Europe. We hope to see you again soon for new adventures in a motorhome or camper van. See you soon ! 😊

Rated 5 out of 5 stars

You team has been very nice and…

You team has been very nice and efficient with a smile.
We will definitely come back.

29 June 2023
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Hello, thank you for your review. We are glad that you enjoyed our service and that our team was nice, efficient and smiling. We look forward to seeing you again at Hertz Trois Soleils, the specialist in renting motorhomes and camper vans in France. See you soon! 😊

Rated 5 out of 5 stars

The staff was very helpful

The staff was very helpful! I made the mistake of booking for the wrong day but they made every effort to help me and get me on my way (even though I didn't speak French)! Thanks!

11 July 2023
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Hello, thank you for your 5-star review. We are delighted that you enjoyed the help of our staff, and that you were able to go on a trip despite a booking mistake. We hope you had a good time with your motorhome, and that you discovered beautiful regions. We hope to see you soon at Hertz Trois Soleils, the specialist in renting motorhomes, vans and campervans in France. 😊

Rated 5 out of 5 stars

Convinient

Thank you for the great experience

13 June 2023
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Thank you very much for your kind words. We are delighted that you had a great experience renting a motorhome with Hertz Trois Soleils. We hope to see you again soon for new adventures on the roads of France and Europe!

Rated 5 out of 5 stars

Everything was simply perfect and well…

Everything was simply perfect and well managed, plus we had the pleasure to be followed by a person that went above and beyond his job demostrating interest and giving us a lot of support.

6 August 2022
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Thank a lot for this great review !
Hope to see you soon,
Hertz Trois Soleils team

Rated 4 out of 5 stars

Great service

Great service, amazing introduction to the various features in the motorhome. Good motorhome, fairly new. Little English spoken apart from the technical guy who was excellent.

20 August 2022
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Thank you Mrs baas for this great review !

Rated 2 out of 5 stars

It wasn't as good as it could have been

Last August I rented a 7-seater motorhome at Hertz-Trois Soleils Nantes.
The good part: the vehicle, impeccable and brand new. It worked very well and it was great to find everything new and clean.
But other rental details marred the experience:
* Chocks to balance the vehicle when parking on a slope... they are rented separately; were not included in the rent! It had never happened to us, and it was the fifth time we rented a motorhome.
* Crockery and kitchen utensils are also rented separately. The only cooking pot they gave us was 20cm in diameter (in a 7-seater motorhome!). We had to buy a bigger cooking pot.
* The AdBlue of the Diesel engine ran out and we had to pay for it ourselves; these additives should be filled at the station of origin, where the motorhome is rented
* There were no chairs or tables for outside
* There were no pillows (and they didn't tell us) so we slept 12 nights without a pillow. The reason they gave us is COVID. Has no sense. (I don't know what they do in hotels! I guess they burn hundreds of pillows every day.)
Well, all this, at the price of €285/day of rent, seems a bit ugly to me.
Too bad these details spoiled what could have been a great experience.
Cheers
Xavier Pifarre

30 July 2022
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Hello Mr PIFARRE
We are sorry that our services did not bring you complete satisfaction. We rent new vehicles, and offer optional services to make your vacation easier. We do not offer outdoor furniture, we will think about it.
Thank you for your feedback.

Rated 5 out of 5 stars

Renting a motorhome in France

Organising to rent a motorhome from Hertz Trois Soleil in France from my home in Australia was a bit stressful as I was worried I might get scammed by a company putting Hertz into their name. But the whole experience was fantastic. Very soon after booking online, I received a phone call from one of the Customer Service agents who answered all my questions. I was still worried as that is what a scammer would do but the agent was so thorough and so polite at all times, even when I explained why I was asking so many questions. The motorhome was presented in perfect condition, the pickup and drop off did not have any problems however it would probably be handy if the company gave clear directions on how best to get to the pickup point for SE Paris. Even better would be if they offered to arrange a driver to collect you in Paris and drive you the one hour to the pick up point. It is not easy to get to via public transport but they are lovely people once you get there. They really helped us out when we returned the vehicle.

12 August 2022
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Mrs TEHAN, thank you very much for this lovely review. Hope you had a good trip back to Australia. Maybe see you soon, who knows!
Hertz Trois Soleils team

Rated 5 out of 5 stars

Will come back

Excellent service and a great team, good campers.

28 June 2022
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Thank you for your review and stars! We hope to welcome you again soon.
L'équipe Hertz Trois Soleils.

Rated 5 out of 5 stars

Excellent

Top quality camper, no hidden tricks.

23 July 2022
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Thanks a lot for this nice review.
Céleste,
Hertz Trois Soleils

Rated 5 out of 5 stars

Very helpful staff at pick up and drop…

Very helpful staff at pick up and drop off. Would be good if they didn’t close for two hours at lunchtime but otherwise great. They even gave us a lift to the railway station so we didn’t have to take a taxi.

5 July 2022
Hertz Trois Soleils logo

Reply from Hertz Trois Soleils

Thank you for this nice 5 star review, Mr. HULMES.
French people are lunch break champions, it's a national practice 😉
Next time, make an appointment with the pick-up station a few days before, to be sure that an employee is available at the time that suits you.
Best regards,
Céleste,
Hertz Trois Soleils

Rated 5 out of 5 stars

Our road trip to France was amazing.

Our road trip to France was amazing.. the rental was a big part of it. The camping car was as clean as new. The customer service was really responsive on the last few questions we had and really efficient.

We will definitely use their services again.

17 June 2021
Show reviews in all languages. (613 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look