Topdanmark Reviews 

Terrible customer service. Hard to reach and every time I talked with them, they made it only worse. Not worth your money and time

god kommunikation der klarede mine misforståelse

very kind to a foreigner who is new to Copenhagen. It very convenience for me to get insurance only by two phone. the only problem is the company service phone is only by Danish which is very hard for me to select right number to get service.

Very professional service, super attentive and really work hard to understand your situation.
Been with them for more than five years and always first class in handling any issues or a claim i had.

Very
Good 👍😊

Good service

3 insurance cases – 3 rejections in 4 months, for both private and business. There is ALWAYS an excuse not to provide coverage. Companies like TopDanmark must be among the most dishonest in Denmark, and it is an open secret that employees are trained to reject their customers – but that is probably why they only made 10.4 billion DKK in 2025.

Very clear description of package, no pressure on decision, personnel kind and professional. Really recommended.

Hi we have been with Topdanmark for 6 years both with our car insurance and home insurance. Always helpful and polite when we call or email. Highly recommend them for whatever your insurance needs are.

Maybe it's a good insurance company, but my experience is being not that good so far. When calling the support center it's very difficult to get to the right person. I cancelled some insurance policies, but nobody warned me that there's an early cancelation fine and I got a surprize direct debit of a substantial amount.

I accidentally bought two insurance policies for one car and now I can't cancel one. The experience is not very good because I don't speak English well and I can't call the hotline.

The Topdanmark customer service agent was polite and professional. My enquiry was dealt with above and beyond. I would recommend this service to others requiring insurance cover.

Excellent service. 👍

Very helpful and easy to talk too service is brilliant thank you

Explain things slowly and clearly to customers, with enthusiasm.

I am extremely dissatisfied with your services, and frankly, the way my case has been handled is unacceptable.

I brought in a damaged car with clear issues affecting not only the exterior but also the accessories and driver assistance systems. Despite this, your so-called evaluator demonstrated a shocking level of incompetence by deciding that simply repainting the exterior parts would be sufficient. A car looking visually acceptable does not mean it is mechanically or functionally repaired. This basic fact seems to have been completely ignored.

To make matters worse, even the superficial work was poorly executed. The fender that was repainted was not properly fitted, which is simply careless and unprofessional. On top of that, my car was kept in the service for 5 days—for what, exactly? Painting two elements does not justify such a delay. This only reinforces the impression of inefficiency and lack of accountability.

I am paying for full casco insurance, yet when I actually need proper repairs, I am effectively forced to cover the costs myself. What exactly am I paying over 2,000 DKK per month for? It certainly does not reflect the level of service I have received. Your evaluators are, without exaggeration, among the most incapable I have encountered.

I made it very clear that I could prove the car had recently been serviced in Romania and was in perfect working condition. I paid 18,000 DKK to ensure that. Then, after being hit by another driver—who even provided their insurance details—I contact you, and your response is to reduce the entire situation to “just repaint it.” This is beyond negligent.

I no longer want anything to do with Topdanmark. I will make sure to share my experience with others so they understand how you treat your customers. This level of disregard and incompetence is unacceptable.

I expect to terminate my relationship with you as soon as possible. On Monday, I will personally ensure that I move to another insurance company. This is the last time you mishandle my case and treat my property with such disregard.

Your company appears to be interested only in collecting payments, not in fulfilling its obligations when customers actually need support. Sending unqualified evaluators who dismiss serious issues with “just repaint it” is not service—it is a complete failure of responsibility.

Good service until you actually need the insurance.

I asked to call me and they did. I explained my problem and it was solved in 3 min. Very easy and fast!