The AA Breakdown Cover Reviews 

269,905
•
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 127,728 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful and friendly staff members who arrive quickly at the roadside and explain all necessary repairs clearly. People note that roadside assistance arrives promptly, and expert mechanics consistently go above and beyond to ensure vehicles are completely safe before leaving. However, some reviewers were not happy with long wait times and communication issues when contacting support during emergencies. A few other people also felt that frustrating delays and difficulties reaching a real person through automated channels caused unnecessary stress. Some customers additionally mentioned errors in account records that required extra time and effort to resolve properly.

What people talk about most

Service

Consumers find service to be exceptionally satisfying, frequently highlighting prompt response times and... See more

Staff

Reviewers highlight positive aspects of staff, describing the mechanics as exceptionally friendly, polite,... See more

Response time

Clients share positive opinions on response time, highlighting fast arrivals and prompt assistance within... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting that team members are... See more

Delivery service

Users describe positive interactions with delivery service, noting that mechanics and drivers arrived quickly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First day of a holiday weekend our VW camper broke down, within 25 mins of reporting Harvey turned. This guy was so polite and professional towards me and my family of four. He explained and showed me... See more

Rated 5 out of 5 stars

Quick response to initial call to report car issue. Peter called when 5 minutes away, he was courteous and replaced failed battery very efficiently. Explained what he was doing and completed the repla... See more

Rated 5 out of 5 stars

The AA patrol man Stephen arrived within five minutes and was very polite and very helpful. The car needed a new drive belt and Stephen made a phone call to check he could get one, and then went an... See more

Rated 5 out of 5 stars

Once we sorted the access to the app, it was very easy to report a breakdown and then track the rescue. We thought we would have over an hour wait which still seemed really quick but then Ben arrive... See more


Company details

  1. Car Repair and Maintenance
  2. also in
  3. Mechanic
  4. Towing Service

Written by the company

The AA provides services to motorists: breakdown cover, car insurance, life, travel insurance, route planning and motoring advice. We're the UK's number 1 motoring organisation.


Contact info

4.8

Excellent

TrustScore 5 out of 5

270K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(269,905)

119,482 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

AA service

The patrol that came and helped was brilliant, he was very knowledgeable with his work and very well spoken a true asset to the AA .thank you Arif
Kind regards
Amjad Rashid

5 November 2026
Rated 5 out of 5 stars

Nice guy

Nice guy, arrived early but let me know, great job completed very quickly.

5 November 2026
Rated 5 out of 5 stars

Matthew was absolutely fantastic

Matthew was absolutely fantastic! He did an amazing job helping me when my car broke down. His communication was excellent, and he was incredibly quick, friendly and professional throughout.

What really stood out was his positive attitude and politeness. When you’re stressed and stuck with a broken-down car, having someone so calm, reassuring and helpful makes all the difference.

I honestly couldn’t have asked for better service. Highly recommend Matthew – a real credit to the company!

5 November 2026
Rated 5 out of 5 stars

Speedy service

The wait time was an hour which I didn’t think was too bad (although luckily I was at home). When he arrived Matthew was very efficient and explained what he was doing at every step. He diagnosed a fault with my battery and luckily had a replacement one on board, which I was given the option to purchase or not. I didn’t feel any pressure to buy it. Although it wasn’t the cheapest of batteries, I agreed because it was convenient. He swapped the battery over in no time and got my car started.

5 November 2026
Rated 5 out of 5 stars

The wonderful and very helpful Gareth…

The wonderful and very helpful Gareth arrived the morning after I called, quickly identified the problem and fixed it, leaving my car in perfect order and took my old battery away to dispose of it. Perfect, thank you AA and Gareth.

5 November 2026
Rated 5 out of 5 stars

Jack from the AA Leeds area is a hero

Jack from the AA Leeds area was ridiculously helpful and kind when my tyre unexpectedly burst driving whilst over an hour from home. He discussed all options clearly with me, and when observing my anxiety provided a further option to assist me which would have been an inconvenience to him (when he clearly did not have to). He was polite and kind throughout and refused to leave two females alone with the car until the tyre fitter arrived - despite evidently him being at the end of his shift some time ago. I could not recommend him enough and sincerely hope these reviews are monitored for him to receive some praise for his exemplary service and genuine kindness! What a credit to the company he is!

5 November 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look