Tavistock Reviews 

Axiom Duel Shower
Bought 3 of these for new build £390 from Costco
Quick delivery direct from Tavistock
Professionally fitted by plumber 2 of the shower valves leaked Sent pictures of leaking valves to Tavistock
There technical department firstly denied that the valves where there's (this was rectified when they where identified on part diagram) Some 5 weeks later 3 separate delivery's after hours on phone we have now got 18 valves (6 per shower to change) worst customer service i have ever received
think carefully before purchasing
the shower does not have a flow control as advertised only a on or off button
The anti scald control can only be accessed by removing the the front plate and getting to the cartridge
Poor design poor quality
AVOID

I contacted Tavistock Bathrooms after I damaged a hinge cover on our new toilet seat. I asked if it was possible to purchase replacement covers. They could not have been more helpful, sending a replacement by return of post, free of charge. What excellent customer service and thanks for getting me out of the dog house!

A great big THANK YOU to Tanya for her very prompt help in sorting out a problem for me.
A credit to your firm

Cons and Pros.
Didn't address issue I had with wall mounted basin.
Very difficult to fit to wall even with specialist Sink Fix kit because of inherent design faults. ( Holes too close to edge of basin and out of level).
Did replace faulty ceramic valves on brand new bath taps albeit non in stock so sent a set taken from another set of taps.
Also Washbasin and WC different colour 'whites'. Ended up changing WC to sort.........

Thank you. I have resent all the previous correspondence regarding this matter and now await an acknowledgement and resolution

Latest update.
In fairness Tavistock stepped up to the mark regarding Customer Service. Basin now going back into re-manufacture taking on board inherent design faults and feedback from customer. All resolved satisfactorily.

The Lansdown vanity unit looks to be made from spray-painted MDF. Where the side panels meet the front, the fixing is very poor. As a result, the joints open up, and the paint cracks. This leaves a visible white line along the joint.
So far, I've had three Lansdown vanity units; each was rejected on delivery because they exhibited the above issue. This is despite this outer packaging being undamaged.
I'm incredibly disappointed with Tavistock. I had assumed paying a premium price would reflect in a quality product.
I contacted the MD of Roper Rhodes, who own the Tavistock brand, but he hasn't responded.

I had a problem with a vanity unit drawer front, I got in touch with Tavistock Bathrooms and without any hesitation they replaced it. Very quick response and delivery. Thanks Tanya.

Bought second soft close toilet seat because first was serving us well. There was a brilliant upgrade on the new one and was planning to refit the first one. They were happy to send me the upgrade to use with the refit. That’s brilliant customer service and superb product.

Very knowable on bathrooms and helped us make the correct decision.

I asked for paint to repair small scratches on vanity unit. The paint was delivered in a few days. Fantastic service. Can't be more satisfied.

I would just like to put on record the excellent customer service I have received from Tanya and Tavistock.

Thank you for your professional and prompt responses to my emails, often within minutes and for resolving the issues I had with the toilet seat fittings.
It is a refreshing change to receive such excellent after sales service.

In these days, when as a customer, we are encouraged to speak out if things aren't quite right, I am a firm believer, that when things go well and are resolved quickly and proficiently, as in this case, equally it should also be praised.

So thank you again and feel free to convey my appreciation to any other relevant members of the company.

I have recently had a Tavistock bathroom cabinet installed . After about 12 weeks the vinyl wrapped protection is lifting it is bubbling and cracked it places .

We ordered a vitoria bathroom suit through BOD (500mm vanity unit, traditional toilet and toilet seat) back on the 19th of September giving ourselves 4 weeks for deliver and being told that the delivery was expected to be 10 days. We are now the middle of November and still no confirmed delivery date, the supplier is saying that it is down to problems with Tavistock. No bathroom now for 2 months and no answer when it will be, just not good enough

Bought a Tavistock toilet seat via QSS. I reported a fault to QSS in May and have been chasing for a response since then. QSS keep saying that they havent had a response from Tavistock and therefore won't replace or refund. Super frustrating and disappointing having spent so much money on (great) Tavistock products to have our positive experience blown by an £80 loo seat.

UPDATE: I also posted this on the QSS site and they responded within 12 hours and have (finally) offered a refund. Thank you Tavistock for responding.

Needed spare part for soft-close toilet seat bought several years ago. Provided instantly, free of charge. Excellent customer service.

Horrendous customer service. After spending over £300 on a mirror for it to go faulty in 6 months, they wash their hands of you. The stockists they approve to sell their products are doing nothing to resolve this issue, Tavistock themselves don’t care. Shameful.

I recently bought a roper Rhodes motif sink top and after a while noticed circular marks in the basin. The marks were like a pattern and made it look like a stain in a certain light. It looked like a pattern of scratches. When contacting roper Rhodes the customer service was no existent they weren’t interested at all I Won’t be buying roper rhodes again.

Back in June 2021 we had a toilet seat replaced as they manufacturer confirmed it was faulty, the hinges had Brocken in the toilet while trying to remove it to clean the toilet, these seats are called "Quick release toilet seats" I tried to take it off, I couldn't it was stuck firmly in the toilet, I called my husband who, when tried the hinges broke!! 2021 we had a new one delivered, I then tried to clean the toilet and still couldn't release the seat to clean the seat/toilet so just left it until one of our boys was sick in the toilet in 2022, when we tried to use the " quick release" option the seat broke in exactly the same way as the first toilet seat. I got in touch with qssupplies who said "we have checked the email thread and confirmed that we have ordered the item with ideal not roper Rhodes. And you have reported this to roper Rhodes" I then said, I called the manufacture, Travistock Bathrooms who confirmed the toilet seat has a 5 year guarantee and should be under warranty, why would you not replace it?? Who then came back with the below comment:
"We have been informed by the manufacturer that the this will not be faulty this has not been removed correctly.
A new one would have to be purchased.
You would need to order a new seat."
Why would the manufacturer design a "Quick release seat" which actually is not! Then refuse to replace the faulty item under their 5 year warranty??
Absolutely rubbish service and product! Never mind the miss selling! So, why replace the toilet seat the first time it broke with exactly the same problem as the second time, as it was faulty the first time it broke!

Great response and great service here to back up a super product, a replacement door arrived with the best protective packaging that I have ever seen

I had selected and bought a toilet seat (for a pan installed some twelve years or so, ago) which I thought was the wrong one, so contacted Tavistock Bathrooms asking what the correct model number was. They replied to my e-mail promptly and also explained how I could use the seat already purchased!

The team were very helpful and the replacement part delivered very quickly.