Tailor Store Reviews 

7,607
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 172 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the fabrics and the comfortable, custom fit of their tailored shirts and garments. People also deeply appreciate the dedicated customer support team, noting that staff members are always quick to assist with helpful sizing advice and free replacements. Some reviewers were not happy with occasional sizing discrepancies, mentioning that certain items arrived far too small or poorly fitted despite following exact previous measurements. A few consumers additionally experienced frustrating delivery delays and felt that customer support responses regarding these persistent fitting problems were unhelpful.

What people talk about most

Product

Consumers find product to be positive, highlighting the superior fabric quality, excellent craftsmanship, and... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the custom-made... See more

Customer service

People report positive experiences with customer service, praising the team for being quick to reply and... See more

Service

Users describe positive interactions with service, highlighting professional and courteous support. Customers... See more

Order

Customers consistently note positive experiences with order processes, highlighting how easy and intuitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time using Tailor Store. Could not have been more impressed with its variety, quality but most importantly, its customer support. The item I ordered was just a bit long - no fault of the compan... See more

Company replied

Rated 5 out of 5 stars

Just arrived: 4 new shirts in different colors and different fabrics. All beautiful :-) Tailor Store is my trusted Online Shop for many years. Thanks for your service and your wonderful Tailor Team i... See more

Company replied

Rated 5 out of 5 stars

Fit and finish were exemplary as always. The shirting fabrics are always great quality (much better than the likes of Charles Tyrwhitt or Hawes and Curtis) and in line with the best on Jermyn Street (... See more

Company replied

Rated 5 out of 5 stars

Been a customer to Tailor Store for many years and have bought a number of shirts from them. They have a really good price/quality fit, and to add to that - get tailor made, custom fit clothes is rea... See more

Company replied


Company details

  1. Men's Clothing Store
  2. Clothing Store

About Tailor Store

Written by the company

Shirts
Suits
Polo shirts
Pants
T-shirts

For those who dare to venture beyond.

What if we could show you a smarter way of shopping? No more off-the-rack, mass-produced items never made for you - just great clothing made to embrace and uplift individuality.

We're reshaping the clothing industry. Are you in?

We’re on a mission to overthrow the fashion industry's status quo. We refuse to bow to the relentless production line of generic, ill-fitting garments. We are the revolutionaries reshaping the clothing industry for good. We believe in a world where personal expression reigns supreme, where every stitch whispers the story of an individual's story.

Join the revolution against generic, ready-made clothing.

Get 20% off your first order with TP20. Valid one time per new customer.

Written by the company

Free remake guarantee

No risk, no worries. Just a spot-on fit.

Our comprehensive, no-fuzz, Free remake guarantee takes the worry out of ordering custom-made clothing.

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

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4.8

All reviews

(7,607)

291 reviews in the last 12 months

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Rated 5 out of 5 stars

Peace of Mind

No matter your build, height or weight, Tailor Store is the most reliable measure-to-order platform you'll find. Their approach to clothes making is one of surgical precision.

First you enter your measurements on their website, then reach out to the customer support and adjust some of your measurements if need be, then Tailor Store does a final check and make a third-level adjustments and check with you if you want to proceed with the order. And upon receipt of your very first order, if the measurements are off, Tailor Store will replace your clothes free of charge. You reach out to the customer support and make further adjustments and ask them to make sure your adjustments won't make the clothes too tight or too large.

In terms of quality and pricing, online wholesalers offer cheap clothes with bad quality, and brick-and-mortar tailor shops offer the same quality as Tailor Store but with prohibitive pricing. The only advantage of a physical tailor shop is that your measurements will be taken on the spot. That being said, Tailor Store’s multiple layers of measurements and checks, and a reliable customer support, handily make up for lack of on-the-spot fitting.

In conclusion, Tailor Store is the sweet spot where great quality and reasonable pricing converge and translate into peace of mind. With a username and a password, you’ll have an account with Tailor Store and no matter how much your measurements change over time, you can always adjust them in your account. Nullius in verba. Try it for yourself.

29 August 2026
Unprompted review
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Reply from Tailor Store

We're very pleased to hear that you had a great experience start to finish.

Rated 5 out of 5 stars

Good Job!

Very quick turn around. Good communication with Tailor Store and easy to order and track. Quality job.

27 August 2026
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Reply from Tailor Store

That's what we like to hear!

Rated 5 out of 5 stars

Fine shirting

First shirt, I used their sizer, which got my size wrong. They remade it for free to new measurements and let me keep the original. Great customer service, very reasonable pricing, and the shirting is fantastic. If you know your measurements or have the time to go to a tailor, it's a great option with much more value for cost than Brooks Brothers or something else in the segment.

26 August 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

We're happy to hear that you had a good experience!

Rated 5 out of 5 stars

A perfect experience

My experience with Tailor Store has been nothing less that perfect! I made a slight error whilst measuring the sleeve length which meant my short was short - I was reassured with the guaranteed first remake but wondered whether it was too good to be true. It wasn't. I contacted their customer service and explained the problem and they have been so quick to reply. My replacement shirt is now being made again. Its not the cheapest shirt I have bought by far but I would not hesitate in using this company again. They are fantastic!

5 August 2026
Unprompted review
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Reply from Tailor Store

We're very glad to hear that you've been happy with the experience.

Rated 5 out of 5 stars

Outstanding product and experience

Outstanding product and experience. My first shirt did not quite fit right, but Tailor Store quickly rebuilt the shirt based on the necessary adjustments at no charge. I will definitely be ordering more.

30 July 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

Very pleased to hear that you're happy with the experience!

Rated 5 out of 5 stars

I had a great experience

I had a great experience. The customer service was professional, friendly, and genuinely interested in making sure I was happy with my order. They gave helpful advice instead of just trying to make a sale, which I really appreciated.

The quality of the fabrics is exactly as described. In a time when AI, automated customer service, and chatbots seem to be everywhere, it was a pleasant surprise to deal with real people who truly care about their customers.

I highly recommend them.

29 July 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

We're very happy to hear that you had a good experience.

Rated 4 out of 5 stars

Great quality, long wait

Mostly positive and I will order again. This was my third order. The shirts and blazer (blazer from previous order) that I got are all great fits and are well made. The places I would improve are on communication and speed. For example, when ordering 4 shirts you only make and ship one of them. None of the communication says this is going to happen. Once it arrives, you then get an email asking you to rate the fit. Honestly, this looks like it is asking you to REVIEW it. But really, once you give it 5 stars, it is really saying "please make my other 3 shirts". But it doesn't say that. Then you wait and wait again for the rest of the shirts. I think the wait and slow shipping process would not be so bad if the communications were solid and said right in the order confirmation that you weren't going to make the complete order until the first item was approved for size. And that the note about rating the fit actually said that its purpose was to release the other items to production. I almost didn't do it because it appeared like it was a review.

21 July 2026
Tailor Store logo

Reply from Tailor Store

We appreciate you taking time providing us with your feedback, and we're pleased to hear that you're happy with your garments so far. We also agree with your comments, and in this case you should have received an email explaining your order was split because you ordered a new garment type. This was a miss on our end and normally not how the communication procedure goes. Thank you again!

Rated 2 out of 5 stars

Slow production, slow delivery, slow remake — and questionable sizing methods

Everything about my experience with Tailor Store was slow: production, delivery, and the remake process. I don't understand why they couldn't simply use standard body measurements — instead, they apparently "estimated" my chest size based on other measurements, which resulted in a poorly fitting shirt.
Because of this, I didn't receive my shirt in time for a planned event, even though I ordered it two months in advance. And when a remake was clearly their fault, it should have been handled as an express priority — not another 20 days of waiting.

1 July 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

We're very sorry to hear about your experience. Unfortunately, it seems like we cannot find your account based on the information we have, but we're happy to help you. Please contact us again at support@tailorstore.com and we will look further into this.

Rated 5 out of 5 stars

I would like to thank THANUJA for all…

I would like to thank THANUJA for all the help nothing seems to much trouble the shirts are fantastic will be ordering more Thank You all EDWARD

16 July 2026
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Reply from Tailor Store

We're pleased to hear that you are happy with the shirts, and Thanuja truly is a star.

Rated 5 out of 5 stars

The shirts are of exquisite quality and…

The shirts are of exquisite quality and manufacture, they remade my shirt multiple times and i ended up ordering 6 more - they were just fantastic service wise seriously

15 July 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

We're so pleased to hear that you're happy with the experience.

Rated 5 out of 5 stars

10/10

Excellent quality, a good approach to the customer—simply what you’re looking for.

1 July 2026
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Reply from Tailor Store

That's what we like to hear.

Rated 5 out of 5 stars

Excellent customer service and great…

Excellent customer service and great quality on the different garments. I have ordered tshirts, business shirts and trousers and I can confidently say that I am satisfied with these.

2 July 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

We're very pleased to hear that you're happy with the garments.

Rated 5 out of 5 stars

10 years of excellence

I have been using Tailor Store for about 10 years. Every few years I place a new order to adjust my body changes over time, just to make sure my clothes fit. Every time I come back, I am met with the same quality service from the Tailor Store team.

Joacim was my rep this time. He was excellent. Understood my questions, changes, adjustments and worked with me on 3 different garments. He was responsive, accurate, and cordial.

There is no company I will ever trust to create my wardrobe. My life and body have changed in many ways, the service and quality at Tailor Store has stayed at excellence.

Thank you Joacim and everyone at Tailor Store.

27 June 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

We're very pleased to hear that you're happy with the clothes and the experience.

Rated 1 out of 5 stars

60% of shirts do not fit but they don't see an issue with this

they have made me 5 shirts now. 2 i cannot button they are so tight and one the sleeve is significantly shorter, yet they claim all are within tolerance or took no responsibility. Shirts that can't button fit OK according to them apparently. Rip off I will not be returning.

27 June 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

We're very sorry to hear about your experience. Unfortunately, it seems like we cannot find your account based on the information we have, but we're happy to help to solve this. Please contact us again at support@tailorstore.com and we will look further into this.

Rated 5 out of 5 stars

After my fourth order I’m totally hooked!

I have now purchased from this company 4 times and have been so pleased with the quality of products (chinos and custom shirts) the level of customization you get and the tailor’s flexibility are exceptional and I love the garments I have from them! To get custom shirts and pants at these prices makes me not want to walk into a brick and mortar store ever again. There is just nothing like a made to fit garment! I should also mention that their customer service is second to none!

22 June 2026
Unprompted review
Tailor Store logo

Reply from Tailor Store

That's what we like to hear!

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