First time using Tailor Store. Could not have been more impressed with its variety, quality but most importantly, its customer support. The item I ordered was just a bit long - no fault of the compan... See more
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No risk, no worries. Just a spot-on fit.
Helsingborg, Sweden
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No matter your build, height or weight, Tailor Store is the most reliable measure-to-order platform you'll find. Their approach to clothes making is one of surgical precision.
First you enter your measurements on their website, then reach out to the customer support and adjust some of your measurements if need be, then Tailor Store does a final check and make a third-level adjustments and check with you if you want to proceed with the order. And upon receipt of your very first order, if the measurements are off, Tailor Store will replace your clothes free of charge. You reach out to the customer support and make further adjustments and ask them to make sure your adjustments won't make the clothes too tight or too large.
In terms of quality and pricing, online wholesalers offer cheap clothes with bad quality, and brick-and-mortar tailor shops offer the same quality as Tailor Store but with prohibitive pricing. The only advantage of a physical tailor shop is that your measurements will be taken on the spot. That being said, Tailor Store’s multiple layers of measurements and checks, and a reliable customer support, handily make up for lack of on-the-spot fitting.
In conclusion, Tailor Store is the sweet spot where great quality and reasonable pricing converge and translate into peace of mind. With a username and a password, you’ll have an account with Tailor Store and no matter how much your measurements change over time, you can always adjust them in your account. Nullius in verba. Try it for yourself.
Reply from Tailor Store
Very quick turn around. Good communication with Tailor Store and easy to order and track. Quality job.
Reply from Tailor Store
First shirt, I used their sizer, which got my size wrong. They remade it for free to new measurements and let me keep the original. Great customer service, very reasonable pricing, and the shirting is fantastic. If you know your measurements or have the time to go to a tailor, it's a great option with much more value for cost than Brooks Brothers or something else in the segment.
Reply from Tailor Store
Reply from Tailor Store
My experience with Tailor Store has been nothing less that perfect! I made a slight error whilst measuring the sleeve length which meant my short was short - I was reassured with the guaranteed first remake but wondered whether it was too good to be true. It wasn't. I contacted their customer service and explained the problem and they have been so quick to reply. My replacement shirt is now being made again. Its not the cheapest shirt I have bought by far but I would not hesitate in using this company again. They are fantastic!
Reply from Tailor Store
Outstanding product and experience. My first shirt did not quite fit right, but Tailor Store quickly rebuilt the shirt based on the necessary adjustments at no charge. I will definitely be ordering more.
Reply from Tailor Store
I had a great experience. The customer service was professional, friendly, and genuinely interested in making sure I was happy with my order. They gave helpful advice instead of just trying to make a sale, which I really appreciated.
The quality of the fabrics is exactly as described. In a time when AI, automated customer service, and chatbots seem to be everywhere, it was a pleasant surprise to deal with real people who truly care about their customers.
I highly recommend them.
Reply from Tailor Store
Mostly positive and I will order again. This was my third order. The shirts and blazer (blazer from previous order) that I got are all great fits and are well made. The places I would improve are on communication and speed. For example, when ordering 4 shirts you only make and ship one of them. None of the communication says this is going to happen. Once it arrives, you then get an email asking you to rate the fit. Honestly, this looks like it is asking you to REVIEW it. But really, once you give it 5 stars, it is really saying "please make my other 3 shirts". But it doesn't say that. Then you wait and wait again for the rest of the shirts. I think the wait and slow shipping process would not be so bad if the communications were solid and said right in the order confirmation that you weren't going to make the complete order until the first item was approved for size. And that the note about rating the fit actually said that its purpose was to release the other items to production. I almost didn't do it because it appeared like it was a review.
Reply from Tailor Store
Best customer service money can buy. 😉
Fabric and design are superior, if you choose right.
Reply from Tailor Store
Perfect fit. Fulfills wholy my expectations.
Reply from Tailor Store
Everything about my experience with Tailor Store was slow: production, delivery, and the remake process. I don't understand why they couldn't simply use standard body measurements — instead, they apparently "estimated" my chest size based on other measurements, which resulted in a poorly fitting shirt.
Because of this, I didn't receive my shirt in time for a planned event, even though I ordered it two months in advance. And when a remake was clearly their fault, it should have been handled as an express priority — not another 20 days of waiting.
Reply from Tailor Store
I would like to thank THANUJA for all the help nothing seems to much trouble the shirts are fantastic will be ordering more Thank You all EDWARD
Reply from Tailor Store
The shirts are of exquisite quality and manufacture, they remade my shirt multiple times and i ended up ordering 6 more - they were just fantastic service wise seriously
Reply from Tailor Store
They care about customers and even correct my own mistakes in a fast and smooth way.
Reply from Tailor Store
Reply from Tailor Store
Excellent customer service and great quality on the different garments. I have ordered tshirts, business shirts and trousers and I can confidently say that I am satisfied with these.
Reply from Tailor Store
Reply from Tailor Store
I have been using Tailor Store for about 10 years. Every few years I place a new order to adjust my body changes over time, just to make sure my clothes fit. Every time I come back, I am met with the same quality service from the Tailor Store team.
Joacim was my rep this time. He was excellent. Understood my questions, changes, adjustments and worked with me on 3 different garments. He was responsive, accurate, and cordial.
There is no company I will ever trust to create my wardrobe. My life and body have changed in many ways, the service and quality at Tailor Store has stayed at excellence.
Thank you Joacim and everyone at Tailor Store.
Reply from Tailor Store
they have made me 5 shirts now. 2 i cannot button they are so tight and one the sleeve is significantly shorter, yet they claim all are within tolerance or took no responsibility. Shirts that can't button fit OK according to them apparently. Rip off I will not be returning.
Reply from Tailor Store
I have now purchased from this company 4 times and have been so pleased with the quality of products (chinos and custom shirts) the level of customization you get and the tailor’s flexibility are exceptional and I love the garments I have from them! To get custom shirts and pants at these prices makes me not want to walk into a brick and mortar store ever again. There is just nothing like a made to fit garment! I should also mention that their customer service is second to none!
Reply from Tailor Store
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