SolarEdge Reviews 

We would like to raise a concern regarding our experience with the support provided by Varun Sharma.

Unfortunately, we have repeatedly experienced significant delays during our interactions. Responses and troubleshooting steps often take a considerable amount of time, while the issue is ultimately not resolved during the conversation and has to be escalated to a senior agent or converted into a case.

This has a significant impact on our work, as in many situations we could have created the case or escalated the issue ourselves within a few minutes. Instead, we spend a considerable amount of time waiting and going through troubleshooting steps without reaching a resolution.

We fully understand that some issues require additional investigation or escalation. However, in our repeated experience, the overall process with this agent has been considerably less efficient than with other members of the support team.

We would therefore appreciate it if this feedback could be reviewed, as the current experience is causing unnecessary delays and making it difficult for us to provide timely support to our own customers.

I would like to recognize Sudeep N for his excellent technical support today.

He once again provided very helpful and efficient assistance. He accepted my chat quickly and was able to address my issue without unnecessary delays. His communication was concise, direct, and professional, which made the whole interaction very smooth and efficient.

This is not the first time I have had such a positive experience working with Sudeep. We have collaborated repeatedly, and his approach and technical knowledge have consistently been excellent.

I would also like to mention that, if there is such an option, my colleagues and I would greatly appreciate being connected with more agents who have a similar level of technical knowledge, efficiency, and professionalism. We have had some less positive experiences in the past, so working with skilled and proactive agents like Sudeep makes a significant difference for us.

Overall, I am very satisfied with the support and would highly recommend Sudeep for future technical cases.

Quite a few things to reset and setup for a re-commision of a used multi range invertor, with the intent of a site battery upgrade / BUI, and the support via Swaroop was excellent (and patient too!)

Great service, very prompt, polite and efficient. Swaropp sorted it very quickly!
Well done!

I would recommend never to buy from SolarEdge. I have had a issue with my inverter for over a year now, and the support lines are truly useless outsourced script readers. I have given them every information they have asked for and more, and will not fix the faulty components. They are categorically useless for anything remotely technical and an embarrassment to the industry. You're lucky to get a response from them within mutliple weeks. My issue is related to having power dropouts every time the inverter hits full power.

Devika was so helpful, sorted my problem within minutes, thank you again

Supposedly helped, was very quick, results remain to be seen as I am currently not on site.

Very fast, friendly, and highly professional support! Agent Varun solved my access issue within minutes and provided everything I needed for the setup. Excellent service, highly recommended!

I had issues with my SolarEdge app this morning as not showing any generation. Contacted via the app and my mobile initially, but struggled and was offered WhatsApp as an alternative, which was much better for me.
Devika was very patient and helpful and explained what I needed to do and together we sorted it in the end.
Happy with the support received and would use the WhatsApp support again if ever needed.

Likhith from SolarEdge Support was expectionally helpful! A Credit to SolarEdge! Thanks for helping out so quickly and efficiently. Much appreciated!

Struggled to get app to link to inverter and technical help did it remotely. Thanks

Fantastic equipment with great customer and instaleer support.

Hopefully the cases are processed as promissed and we will receive the optimizers asap.

One of my components (hot water power diverter) has gone wrong. It has a 5y warranty. It was installed 4y8m ago. However it was shipped to the installer and sat on their shelf for a few months. Hence they claim it’s out of warranty. They initially confirmed with the installer it was in warranty but have since changed their mind.

Furthermore, even though it was clear it was broken, they insisted the installer visit to diagnose it. That cost me £170 for the installers call out. And of course they’re going to want another £170 to replace the unit regardless of the warranty.

SolarEdge is an awful company, ignore warranty, impossible to communicate with other than a bot, you raise a case and they close it for no reason ZERO CUSTOMER SUPPORT.
Tesla Powerwall now integrate an inverter with their battery far better solution - my next stop

Nikolay Barov spoke to me excellently on behalf of Solar Edge and helped me well. He was clear with his explanations and not a single question was too much for him. My sincere compliments for that.

Do not use, near non existent customer support, warranty not honoured and no installers to install new inverters that have been replaced after only 4 years. Both original inverters faulty.

7162977 case. Very good atention