SK:N Reviews 

9,727
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 787 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and caring approach, making interactions comfortable and reassuring. Many highlight the excellent service, noting thorough explanations and outstanding after-care. People are thrilled with their treatment results, often reporting significant improvements and increased confidence from the high-quality services. However, some customers experienced dissatisfaction with specific practitioner conduct, mentioning issues like incorrect treatment procedures or inadequate application of services. A few also found the overall clinic experience disappointing due to poor communication and significant appointment delays.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their professionalism, knowledge, and... See more

Service

Reviewers highlight positive aspects of service, with many praising the professionalism, knowledge, and... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting the quality... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and attentiveness of... See more

Product

Reviewers mention positive feedback about product, with many expressing satisfaction with treatments for acne... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot recommend skin Jubilee Street Brighton enough I had an appointment with Dr. Hosur who was absolutely amazing he is incredibly knowledgeable friendly and walked me through the entire procedure... See more

Company replied

Rated 5 out of 5 stars

I have really enjoyed my experience so far with lovely Paige at Leicester skin clinic. She has carefully guided me through the process of chemical peels including what to expect, before and after care... See more

Company replied

Rated 5 out of 5 stars

Very pleased with the service in the Norwich Skin clinic. Been wanting laser hair removal for years and was worried about pain. But everyone reassured me and everything was well explained. Still havin... See more

Company replied

Rated 5 out of 5 stars

I just had my cyst removed today and wow they made me feel so comfortable, spoke me through every step to make sure I knew every detail to reassure me. When the procedure was in process, it was done w... See more

Company replied


Company details

  1. Skin Care Clinic
  2. Cosmetics Store
  3. Private Hospital

Written by the company

SK:N is the country's leading skin clinic offering more highly medically trained staff than any other chain of clinics. We also pride ourselves on having the most regulated treatment approach in a meticulously clinical environment - nationwide. No one offers more specialised skin treatments, from mole excisions to anti-ageing injectables, tattoo removals to facial resurfacing, or uses more advanced technology to do so.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

10K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(9,727)

780 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have had multiple laser hair removal…

I have had multiple laser hair removal sessions with Flora at Bristol, she is amazing and makes me feel really comfortable. I couldn’t recommend her anymore and will definitely go to Flora with any other skin concerns in the future!

23 July 2026
Unprompted review
Rated 1 out of 5 stars

Unprofessional service

Unprofessional service! As a paying customer, I arrived early at the Chelmsford clinic, as advised, to complete medical forms, to an empty waiting room. After 15 mins, I phoned the head office to check there was actually someone there, when a person from the office next door came in, who went to look for someone for me. The assistant finally came out, and I filled in forms. I was then left waiting for 30 mins, until eventually being called through, with no explanation or apology. I had been there an hour! My appointment was 40 mins prior to this. I asked to re-schedule, or get a refund on my deposit. I was given the number to call to get a refund. I called Head Office, and this in itself may take 28 days to be approved, with no guarantee of refund...!!! I'll be taking my business elsewhere, as I've no confidence in this clinic.

21 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We are disappointed to learn of your dissatisfaction, which is not one shared by the vast majority of our patients.

If you would like to discuss your concerns with a member of our Clinical Service team, you can call us on 0333 014 1666. Alternatively, you can provide us with more information via email by sending it to clinicalservices@sknclinics.co.uk.

Rated 5 out of 5 stars

On arrival I felt completely at ease

On arrival I felt completely at ease.
I was very impressed with the cleanliness of the clinic and professionalism of the team, giving me confidence that I was in safe hands for my procedure.
Debbie, Suzanne & Lisa thank you.

22 July 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Very friendly and helpful staff

Nice atmosphere. Staff were very friendly and helpful and knew what they were talking about. Very efficient service. I would highly recommend their services. Thank you

22 July 2026
Unprompted review
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Reply from SK:N

Thanks for the amazing review! We’re so glad we could meet your expectations.

Rated 5 out of 5 stars

Nurse and doctor were both so lovely…

Nurse and doctor were both so lovely and knowledgable and put me at ease for my first time having Botox. They talked me though and ensured I felt comfortable and were so helpful in guiding me through it. I will absolutely be here as a regular when I need it again , thanks so much and to (I think her name was Rachel I’m sorry if that’s wrong!!) and doctor

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for taking the time to leave such a glowing review! We’re thrilled that you had a great experience and that you’re happy with your results. Our team is always here to assist with any future needs or questions—see you at your next appointment!

Rated 5 out of 5 stars

Snowberry Lane Melksham

I visited Snowberry Lane Melksham clinic today for the first time for a full body mole check. What a lovely clinic. Easy to find, lovely spacious car park. Peaceful and relaxing! Lisa at reception was so friendly and welcoming. Debbie was fab - very knowledgeable, kind, and friendly. She took plenty of time to explain things to me and I left feeling a real peace of mind and know which ones to keep an eye on. I’d definitely recommend Snowberry Lane Melksham clinic to anyone. Thank you!

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals. We look forward to your next visit!

Rated 5 out of 5 stars

The team were very friendly and the…

The team were very friendly and the facilities were excellent. Special shout out to Victoria who took good care of me.

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love.

Rated 5 out of 5 stars

All staff were very polite

All staff were very polite, professional and very trustworthy, wait times, even behind schedule were quick, and Dr Tracy was amazing

22 July 2026
Unprompted review
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Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

Dr Tracey and Nina

Dr Tracey was very informative with my treatment, explained my options and wasn't forceful in any way. Nina was also very accommodating as soon as I entered and left the building.

22 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for the wonderful review! We're thrilled to hear that your experience with us was exceptional. Our team is dedicated to providing the best care and results, and we truly appreciate your trust in us.

Rated 5 out of 5 stars

Great experience with Millisa

Millisa was very friendly and helpful. The treatment was great and my skin feels wonderful! That's all i really need from a facial treatment :)

21 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thanks for the amazing review! We’re so glad we could meet your expectations.

Rated 5 out of 5 stars

I visited the Brighton clinic to have a…

I visited the Brighton clinic to have a full mole check. From the moment I arrived the team (Harriet & Claire) were so friendly and warming. Dr Hosur was very thorough and listened to my concerns. All the team went above and beyond and made me feel at ease. Highly recommend this clinic and would definitely go back.

18 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We’re so happy to hear that you had a fantastic experience with our team! Your feedback means a lot to us, and we’re honoured to be part of your skincare journey. If you ever need any more treatments or advice, don’t hesitate to reach out!

Rated 5 out of 5 stars

I was made to feel welcome

I was made to feel welcome.
Dr hosur explained the procedure to me fully. Dr hosur and harriet made me feel so at ease, through out the procedure. Would highly recommend anyone to visit skin.

18 July 2026
Unprompted review
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Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Great

Great consultation

21 July 2026
Unprompted review
SK:N logo

Reply from SK:N

We truly appreciate your feedback! It’s wonderful to know you’re happy with our services.

Rated 5 out of 5 stars

Laser hair removal

I had my first laser hair removal session and my practitioner Milisa was great. She walked me through each step during the session and gave good advise for aftercare.

18 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us.

Rated 5 out of 5 stars

Highly Recommend Katrina

I can't recommend Katrina highly enough. She is friendly, professional, and incredibly knowledgeable. From my first appointment, she made me feel comfortable and well informed about the laser treatment process.
Katrina takes a genuine interest in her patients, is always happy to answer questions, and ensures every treatment is carried out with care and attention. Her expertise and reassuring approach have made the whole experience a very positive one.
Thank you, Katrina, for your excellent care and outstanding service!

10 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for sharing your kind words! We’re delighted to know that you had such a positive experience with us. We strive to offer the best in aesthetic and dermatology care, and your feedback encourages us to keep doing what we love.

Rated 5 out of 5 stars

Lindzi at Exeter is amazing

I've had a fantastic experience with Lindzi at the Exeter clinic. From my consultation to my appointments for facial and full body laser, Lindzi has made me feel completely at ease, informed and confident. She has an incredibly warm and friendly approach, but she is highly professional and knowledgeable. I have seen many specialists over the years for hair removal and I have not met anyone as honest and sincere as Lindzi. During the treatments she is encouraging and patient and makes the experience comfortable and stress free. I cannot recommend her enough and I am excited to continue my hair removal journey with Lindzi.

18 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Wow, thank you for the amazing 5-star review! We’re so glad that you felt well taken care of by our team. Your satisfaction is our top priority, and we’re grateful for the opportunity to help you achieve your aesthetic goals.

Rated 5 out of 5 stars

Praise for Skin Chester

Over the last couple of years, I have used Skin Chester on a number of occasions. They have successfully removed a mole and also identified one that required medical attention for which I am very grateful. Recently I had a Hydrofacial which I highly recommend and has made visible difference to my skin and had a number of melia removed leaving my face clear. Staff have all been knowledgeable, friendly and very professional.

17 July 2026
Unprompted review
SK:N logo

Reply from SK:N

Thank you for taking the time to leave such a glowing review! We’re thrilled that you had a great experience and that you’re happy with your results. Our team is always here to assist with any future needs or questions!

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