Sextoyland.nl Reviews 

369
TrustScore 4.5 out of 5

4.4

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Company details

  1. Adult Entertainment Store
  2. Sex Toy Store

Written by the company

Sextoyland is een sexshop gevestigd in Emmen. In tegenstelling tot talloze andere online sexshops hanteert Sextoyland vaste lage prijzen. Hierdoor ben je verzekerd dat je nooit teveel zult betalen voor jouw product.

Snel en 100% discreet online shoppen

Written by the company

35.000 producten en meer dan 500.000 tevreden klanten
Sextoyland.nl is de grootste online sexshop met een gigantisch assortiment speeltjes, condooms, glijmiddel, kleding en lingerie. Als klant heb je de mogelijkheid om te betalen via verschillende betaalmethodes zoals iDeal, Klarna en Creditcard. Bezorging kan aan huis of bij één van de vele PostNL ophaallocaties bij jou in de buurt. En wil je dezelfde dag jouw pakketje ontvangen? Kies dan voor onze Same Day Delivery service.

Op werkdagen voor 23:59 uur besteld, morgen in huis

100% discreet bezorgd

Gratis verzending vanaf €59,95

Contact info

Sextoyland - dé nr.1 online sexhop

Op werkdagen voor 23:59 uur besteld, morgen in huis

4.4

Excellent

TrustScore 4.5 out of 5

369 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 64% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(369)

135 reviews in the last 12 months

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Rated 4 out of 5 stars

Easy, but non ideal logistics

Super simple order, top goods. Unfortunately, the shipping service provider took much longer than promised. And for that, the shipping price was too high.
In general, however, definitely top and i will buy again.

1 July 2025
Rated 1 out of 5 stars

My product have a defect

My product have a defect, it doesnt charge, i got it yesterday and since then i put on charger it doesnt charge also doesnt light anything. I would like to give back The product and get a New one please

9 June 2025
Sextoyland.nl logo

Reply from Sextoyland.nl

Goedemiddag,
Wat vervelend dat u een defect product heeft ontvangen.
Neemt u hiervoor even contact op met onze klantenservice, dan wordt dit voor u z.s.m. opgelost.
Excuses voor het ongemak.

Rated 1 out of 5 stars

I received a wrong article

I received a wrong article, and no help from customer support. Stay away from this scammy company!

4 September 2024
Unprompted review
Sextoyland.nl logo

Reply from Sextoyland.nl

Beste,

Wij hebben u per abuis een verkeerd artikel opgestuurd. Hiervoor hebben wij direct onze excuses aangeboden. Wij hebben u verzocht om het fout ontvangen artikel kosteloos aan ons terug te sturen. Wij hebben u de volledige kosten van de retourzending teruggestort op uw rekening en het juiste artikel naar u opgestuurd.

Het bevreemd ons enorm dat u ondanks onze correcte afwikkeling woorden als oplichting gebruikt.

Met vriendelijke groet,
Team Sextoyland.nl

Rated 1 out of 5 stars

Will never order from here again

Will never order from here again. Total scam. They sent me a wrong article instead of what I ordered. The customer support is slow. Though it was their mistake, they did nothing to rectify it, forced me to send the item to them, and even didn't fully reimburse me the costs for the shipping. They even never brought their apologies. Please STAY AWAY FROM THIS SHADY COMPANY!

4 September 2024
Unprompted review
Sextoyland.nl logo

Reply from Sextoyland.nl

Beste,

Wij hebben u per abuis een verkeerd artikel opgestuurd. Hiervoor hebben wij direct onze excuses aangeboden. Wij hebben u verzocht om het fout ontvangen artikel kosteloos aan ons terug te sturen. Wij hebben u de volledige kosten van de retourzending teruggestort op uw rekening en het juiste artikel naar u opgestuurd.

Het bevreemd ons enorm dat u ondanks onze correcte afwikkeling woorden als oplichting gebruikt.

Met vriendelijke groet,
Team Sextoyland.nl

Rated 1 out of 5 stars

Horrible customer experience

Horrible customer experience. Send me another item by mistake. Didn’t reimburse me shipping costs. Please, avoid these company by all means. Save your stress

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing service

I ordered a toy on their website on Friday evening and I was delighted to receive the package on Saturday morning.
The toy was sealed and the package was completely disguised (no indication of the company’s name).
I am very happy with their customer service, by sending me several emails regarding tracking the package and the invoice, and the toy which works as detailed on their website.

28 June 2024
Rated 1 out of 5 stars

Amateurs and unorganized.

I orderd a product which broke after 4 months. They told me to send it back and i would get a new one after the company had looked at the problem. But once they recieved the product they stopt responding to my emails and never sent me my product back or a new one. It’s been more that 6months now. AWFUL service!!!! Sending the product cost me money too. I WOULD NEVER Order something their again. They have waisted my time and money and are obviously amateurs/unorganized.

27 June 2018
Unprompted review
Sextoyland.nl logo

Reply from Sextoyland.nl

Beste,

Hartelijk dank voor uw review.
Het betreurt ons ten zeerste dat wij niet eerder uw review hebben opgemerkt.
Dit heeft als reden dat wij niet op de hoogte waren van onze website op Trustpilot.
Momenteel verzamelen wij op een ander platform onze reviews waardoor uw review onopgemerkt bleef.

Gelukkig heeft u inmiddels zelf contact opgenomen met onze klantenservice en hebben wij uw klacht destijds in behandeling genomen.

Met vriendelijke groet,
Team Sextoyland.nl

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