Superb aftersales. Had some troubles with damaged goods on delivery. Fixed with no questions asked and super fast handling. I would definitely recommend this shop and will not hesitate to order any... See more
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Broken box left on a completely other end of the street. The product was not in a shipping box but in the product box with no extra tape. It opened during the shipping. The delivery company left the b... See more
Company replied
Ordered something in April that said it would ship in a few days. It did not. At the end of April I contacted customer service. I was told the item was backordered until June. In mid June I still rece... See more
NL: Ik heb gemengde ervaringen. In de winkel in Amsterdam werd ik geholpen door een dame die niet erg professioneel overkwam. Gelukkig was de verkoper die mij online hielp erg geduldig en deskundig;... See more
Company details
Written by the company
Dé winkel voor deskundig advies en aantrekkelijke prijzen voor badkamers en sanitair. Vertrouwd en veilig shoppen doe je bij Sanitairwinkel.
Contact info
Graafsebaan 141, 5248 NL, Rosmalen, Netherlands
- 0735220688
- info@sanitairwinkel.nl
- www.sanitairwinkel.nl
3.6
Average
46K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 57% of negative reviews
Typically replies within 1 month
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Ordered something in April that said it…
Ordered something in April that said it would ship in a few days. It did not. At the end of April I contacted customer service. I was told the item was backordered until June. In mid June I still received nothing. I was then told it would be shipped near the end of June. Still nothing and it’s July.
29 April 2026
Unprompted review
Superb aftersales
Superb aftersales. Had some troubles with damaged goods on delivery. Fixed with no questions asked and super fast handling.
I would definitely recommend this shop and will not hesitate to order any items that I would need in the future.
25 June 2026
Unprompted review
Broken box due to bad packaging, bad delivery company.
Broken box left on a completely other end of the street. The product was not in a shipping box but in the product box with no extra tape. It opened during the shipping. The delivery company left the box at the end of the street, 200 meters away, some 40 houses from me.
18 June 2026
Unprompted review
Reply from Sanitairwinkel.nl
Beste M Green,
Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. Jammer om te lezen dat de levering niet naar verwachting is verlopen.
Wij vinden het vervelend dat het pakket beschadigd is aangekomen en dat de bezorging op deze manier heeft plaatsgevonden. Wij besteden veel aandacht aan het zorgvuldig verpakken en verzenden van onze producten, maar helaas kan er tijdens het transport altijd iets misgaan.
De levering wordt uitgevoerd door een externe vervoerder. Wij nemen uw feedback over de bezorging en de staat van het pakket serieus en zullen dit meenemen in de evaluatie met onze transportpartners.
Mocht het product zelf beschadigd zijn of mocht u nog hulp nodig hebben, dan kijken wij uiteraard graag met u mee. U kunt hiervoor contact opnemen met onze klantenservice via info@sanitairwinkel.nl onder vermelding van uw bestelgegevens.
Met vriendelijke groet,
Sanitairwinkel.nl
Terrible service
Terrible service. 100% ratio of sending wrong items on first order for 4 times in a row and even messes up replacements every single time!! We even explicitly told them to DOUBLE CHECK if it's the correct product!!
11 June 2026
Unprompted review
Reply from Sanitairwinkel.nl
Beste Vincent,
Bedankt dat u de tijd heeft genomen om uw ervaring met ons te delen. Jammer om te lezen dat u meerdere problemen heeft ervaren rondom uw bestelling.
Op basis van deze review kunnen wij helaas geen bestelling of contactmoment terugvinden. Hierdoor kunnen wij niet beoordelen wat er precies is misgegaan of hoe de eerdere contacten zijn verlopen.
Wij kijken uiteraard graag met u mee om de situatie te onderzoeken en waar mogelijk een oplossing te bieden. Wilt u contact opnemen met onze klantenservice via info@sanitairwinkel.nl onder vermelding van uw bestelnummer en een verwijzing naar deze review? Dan kunnen wij uw dossier erbij pakken en u verder helpen.
Met vriendelijke groet,
Sanitairwinkel.nl
Terrible delivery period commitment. Don't trust website timeline.
Terrible delivery period commitment. Useless customer support. All they can say is that they cannot do anything after the delivery date keeps changing. Call back promised which did not fullfill.
The commitment while buying the components is of 3 days max but later you get to know that it always tentative. My delivery kept getting delivery partially. No delivery even today.
If you want to buy something next time from Sanitary winkel make sure you do start your work only after whole deliery as their delivery date means nothing but just quick delivery advertisement. You can see the image about how many notification I got where they changed the date themself without any follow up.
BTW. I am still waiting for call back and my stuff.
8 April 2026
Unprompted review
Reply from Sanitairwinkel.nl
Beste Vinayak Desai,
Bedankt voor uw review en het delen van uw ervaring.
Wat vervelend om te horen dat de levering meerdere keren is uitgesteld en dat u daarnaast niet de ondersteuning heeft ervaren die u van ons mag verwachten. Onze excuses voor het ongemak dat dit heeft veroorzaakt, zeker ook doordat terugbelverzoeken niet zijn nagekomen.
Wij begrijpen goed dat dit voor veel frustratie zorgt, met name wanneer u op basis van een verwachte levertijd uw planning heeft gemaakt. De aangegeven levertijden zijn altijd gebaseerd op de meest actuele informatie, maar kunnen in uitzonderlijke gevallen helaas wijzigen. Dat neemt niet weg dat de communicatie en opvolging in uw situatie duidelijk beter had gemoeten.
Wij zouden dit graag verder met u oplossen en alsnog zorgen voor een passende afronding van uw bestelling. Helaas kunnen wij op basis van uw review geen order terugvinden.
Zou u alstublieft contact met ons willen opnemen via info@sanitairwinkel.nl onder vermelding van uw bestelnummer en een verwijzing naar uw review, t.a.v. de manager? Dan kijken wij dit direct voor u na en zorgen wij voor een passende oplossing.
Met vriendelijke groet,
Team Sanitairwinkel
Unprofessional and careless - stay away!
I ordered tiles here because fast delivery was guaranteed, but the delivery was delayed multiple times. When the order finally arrived, part of the tiles turned out to be incorrect, which only became clear during installation. This caused delays, additional costs, and significant stress during my renovation. Instead of resolving the issue properly, they refused to send the correct tiles free of charge, and I was forced to order additional tiles at my own expense to compensate for their mistake. The way this was handled felt unprofessional and careless. For a purchase in this price range, this level of service is unacceptable. I strongly recommend staying away from this store and choosing a more reliable supplier.
10 February 2026
Unprompted review
Reply from Sanitairwinkel.nl
Beste Andrea Cogo,
Hartelijk dank dat u de tijd heeft genomen om uw ervaring met ons te delen. Wat vervelend om te horen dat uw bestelling en de afhandeling daarvan voor vertraging, extra kosten en stress tijdens uw renovatie hebben gezorgd. Onze oprechte excuses voor het ongemak dat u heeft ervaren.
Wij begrijpen dat dit een zeer vervelende situatie voor u is geweest. Tegelijkertijd willen wij aangeven dat wij bij levering altijd adviseren om de volledige zending zorgvuldig te controleren en eventuele onjuistheden zo spoedig mogelijk bij ons te melden, vóórdat de tegels worden verwerkt. U heeft aangegeven dat bij ontvangst alleen het bovenste deel is gecontroleerd en niet alle dozen afzonderlijk. Wij begrijpen dat dit in de praktijk niet altijd eenvoudig is, maar juist om dit soort situaties te voorkomen vragen wij om een volledige controle bij levering.
Dat neemt niet weg dat het uiteraard erg vervelend is wanneer er iets misgaat. Ondanks onze zorgvuldige processen blijft er bij logistiek en productleveringen altijd sprake van mensenwerk, en in uitzonderlijke gevallen kan er helaas iets fout lopen. Wij hopen op uw begrip hiervoor.
Wij laten het hier echter niet bij. Sanitairwinkel zal binnen 10 werkdagen contact met u opnemen om samen te kijken naar een passende oplossing en uw situatie opnieuw te bespreken.
Great sales online, but disappointing delivery
NL: Ik heb gemengde ervaringen. In de winkel in Amsterdam werd ik geholpen door een dame die niet erg professioneel overkwam. Gelukkig was de verkoper die mij online hielp erg geduldig en deskundig; hij wist precies waar hij het over had. De levering was snel, maar de bezorgservice van Van Spreuwel Transport was teleurstellend. Ondanks dat er duidelijk op de bon stond '1e verdieping', werd de zware bestelling op de begane grond voor de deur achtergelaten. Ze gingen er direct vandoor en lieten zelfs de pallet achter. De online service is top, maar de bezorging en de fysieke winkel kunnen beter.
-----------------------------------------------------------
EN: I had mixed experiences. I visited the shop in Amsterdam, where the lady helping me didn't seem very professional. However, the salesman who assisted me with my online order was very patient and knew his work well. While the delivery was fast, the service from Van Spreuwel Transport was disappointing. My paperwork clearly stated the 1st floor, but the heavy order was just left in front of the door on the ground floor. They left immediately and even left the pallet behind. Great online sales support, but the delivery service and in-store experience were lacking.
5 February 2026
Unprompted review
I ordered products online that I…
I ordered products online that I urgently needed. I specifically chose products that would arrive at my house withing 2 days. This timeline is not respected by Sanitairwinkel and they dont care about your order timeline after is has been delivered. When I call for help I'm basically told we cant help you there is nothing we can do
28 January 2026
Unprompted review
Best experience
Such a great experience, everything was on time and even there was a missing piece of the toilet seat or probably i have lost it during the installation, they have sent to me a new one.
15 October 2025
Unprompted review
Very disappointed with customer service
I purchased a radiator that arrived scratched. I reported the fault immediately, but it’s been 2 months and the customer service team has not resolved the issue. I have been repeatedly told that a replacement radiator is “coming tomorrow,” but tomorrow never comes...
8 September 2025
Unprompted review
Reply from Sanitairwinkel.nl
Beste heer/mevrouw,
Bedankt voor uw bericht. Het spijt ons te horen dat u deze ervaring heeft gehad. We zouden dit graag zo snel mogelijk voor u oplossen. Helaas hebben we uw contactgegevens niet, waardoor we u niet persoonlijk hebben kunnen bereiken.
Omdat er geen contactgegevens zijn achtergelaten, kunnen wij helaas niet rechtstreeks contact met u opnemen om dit goed op te lossen. Wij zouden graag persoonlijk met u bespreken hoe wij dit kunnen herstellen. Wilt u alstublieft contact met mij, Marissa, opnemen via info@sanitairwinkel.nl en daarbij uw bestelnummer vermelden? Dan kunnen we samen kijken naar een passende oplossing.
Nogmaals onze excuses voor het ongemak en wij hopen snel van u te horen zodat we dit kunnen oplossen.
Met vriendelijke groet,
Marissa
Sanitairwinkel
No timelines on the website were true, order partially delivered, and late.
No timelines on the website were true. Very misleading and on purpose.
We double-checked with a sales representative AS WELL as with their client service, who promised the delivery times are reliable
AFTER payment, delivery was 5 weeks away instead of within 3 days. And we ordered more than 20 items for bathroom renovations, so it's not one item, it's a cheating and frauding method.
After several calls, some of the items were suddenly available within a week (which is longer than advertised on their site as well), and when we received the order, it was partial, and we had to chase them AGAIN.
Several other shops, which we bought from after this debucale delivered within the advertised timelines.
So the bottom line is, a fraudulent website, on purpose. Buy somewhere else. It's stressful enough to renovate; you don't need these guys complicating your life further
17 October 2025
Unprompted review
Reply from Sanitairwinkel.nl
Dear Guy,
Thank you for sharing your experience. We are sorry to hear that your delivery did not meet your expectations during your renovation project. This is certainly not the level of service we strive for.
We would like to clarify that the delivery times on our website are always expected times, based on current stock information and our suppliers' schedules. We strive to deliver all products as quickly as possible, but due to unforeseen circumstances—such as delays at suppliers, transport problems, or sudden stock changes—delays can unfortunately occur. We understand that this does not lessen the inconvenience and sincerely apologize for the disruption to your schedule.
While we are pleased that part of your order was able to be delivered earlier after follow-up, we recognize that the initial delay, partial delivery, and the need to contact us repeatedly caused unnecessary stress.
We would appreciate the opportunity to review your order in detail to understand what went wrong and to further improve our processes. If you are open to this, please contact us at info@sanitairwinkel.nl with your order number, for the attention of Marissa.
Thank you again for your feedback. We are committed to improving and hope to regain your trust in the future.
We've had a frustrating experience
We've had a frustrating experience. Our tile order was delivered damaged twice and also the bathtub drain pipes. Each replacement took two to three weeks with no option to expedite. The delivery carrier left everything on footpath. One of the worst experience i have. Dont buy anything from them.. Its expensive and service is bad
27 June 2025
Unprompted review
Reply from Sanitairwinkel.nl
Beste klant,
Hartelijk dank voor uw feedback. Het spijt ons oprecht te horen dat uw ervaring met ons niet aan de verwachtingen heeft voldaan. Wij bieden onze welgemeende excuses aan voor het ongemak dat u heeft ervaren met de levering en de service.
We zouden deze situatie graag verder met u bespreken en zoeken graag samen naar een passende oplossing. Omdat er geen contactgegevens zijn achtergelaten bij uw review, willen wij u vriendelijk vragen om contact op te nemen met onze klantenservice. U kunt ons bereiken via info@sanitairwinkel.nl , zodat wij u zo snel mogelijk verder kunnen helpen.
Met vriendelijke groet,
Marissa
No solution if anything breaks!
Bought a full bathroom from this shop. The buying process together with the recommendations were very well. However after not even 1.5 years the built-in shower is totally broken! The rain shower side has no water coming out and the hand shower side can't be fully closed! We've been in contact with customer service for almost 2 months and they are still asking what product we have! There are order details, pictures, videos of badly leaking shower! All of them have product details! Almost 2 months cannot properly shower! Terrible service if anything breaks!
9 June 2025
Unprompted review
Reply from Sanitairwinkel.nl
Dear Cathy,
Thank you for your review. We’re glad to hear that your initial buying experience and the advice you received were positive — but we are truly sorry that things have taken such a turn since then.
It’s unacceptable that you’ve been unable to properly use your shower for almost two months, and that despite sharing order details, photos, and videos, you're still being asked for product information. This clearly should have been handled more efficiently, and we sincerely apologise for the frustration and inconvenience this has caused.
We want to get this resolved for you as soon as possible. Please send a message to info@sanitairwinkel.nl, referencing your order number and addressing it to Britt, so we can make sure your case is escalated and receives the attention it deserves.
Thank you for your patience so far — we hope we can still restore your trust.
Kind regards,
Britt
Klantenservice Sanitairwinkel
Best bathroom shop in NL
It's by far my favorite bathroom shop in Amsterdam. Both the online shop and the physical one are very good. The people working in the physical shop are very nice and friendly, often can figure out an extra discount if you are buying many items, and were so kind in letting me return one item I bought several months after the purchase, when noticing it didn't fit my bathroom.
Would very much recommend any time.
24 January 2025
Unprompted review
Another delivery disaster by sanitairwinkel
The porcelain tiles are delivered broken. And the cabinet which was supossed to be 39cm in depth is 46cm and hence does not fit the already ordered washbasin. So in total I have one incomplete, one incorrect, and one broken delivery. Another milestone for sanitairwinkel.
20 May 2025
Unprompted review
Delivery problem
Unfortunately I had a very bad experience. My product arrived without the assembly parts and was also the wrong model. They should take deliveries more seriously. I have elderly visitors and no toilet seat for them. Thanks sanitairwinkel!
16 May 2025
Unprompted review
Reply from Sanitairwinkel.nl
Beste Marc,
Hartelijk dank voor uw review. Wat ontzettend vervelend om te horen dat uw bestelling niet naar wens is verlopen en dat u nu zonder toiletbril zit, zeker met oudere bezoekers in huis. Dat is natuurlijk niet de bedoeling en wij begrijpen de overlast die dit veroorzaakt.
Wij willen dit graag zo snel mogelijk voor u oplossen. Zoals aangegeven heb ik direct een servicemelding aangemaakt en we zorgen ervoor dat dit vandaag nog wordt opgepakt. U mag van ons spoedig een terugkoppeling verwachten.
Onze oprechte excuses voor het ongemak. We hopen u hiermee alsnog snel van dienst te kunnen zijn.
Met vriendelijke groet,
Britt
Klantenservice Sanitairwinkel
I just want to appreciate their guides
I just want to appreciate their guides, tips and examples that they have on their website. Everything is clear and you can learn a lot thanks to their professional approach.
1 May 2025
good quality products
good quality products, especially useful when renovating a bathroom
27 April 2025
Terrible Service – No Response to Damage Claims
I bought a sink and douchebak from this store, along with other items. To my surprise, both arrived damaged. I immediately filed a claim and sent multiple reminders, but I have yet to receive any response or resolution.
Because of this, my renovation was completely halted for close to 2 weeks. The lack of communication and customer service is unacceptable.
21 March 2025
Unprompted review
Reply from Sanitairwinkel.nl
Dear Aditya,
Thank you for your review!
Due to high demand, we unfortunately couldn't respond to your service request more quickly. Our apologies for this! In the meantime, we have contacted you, and a new item has already been delivered to you.
Kind regards,
Customer Service
Sanitairwinkel.nl
I purchased a shower rack "Geesa Frame…
I purchased a shower rack "Geesa Frame Shower rack hanging double 25cm Black SW546702".
However, I received a shower drain instead.
28 March 2025
Unprompted review
Reply from Sanitairwinkel.nl
Dear Mr./Mrs. Wang,
Thank you for submitting your review. We are sorry that we delivered the wrong item.
We apologize for this.
I see that you have already returned the item and received your money back.
If I can do something for you in the future, I would like to hear from you.
Sincerely,
Britt
Klantenservice Sanitairwinkel
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