ROXY Reviews 

I placed an order for two bikinis (two tops and two bottoms) 20 days ago, and I still haven’t received any updates.

At no point was I informed that the order would take this long. Had I known, I wouldn’t have placed the order, as these are summer clothes and I’m going on holiday soon.

I have no idea whether I will ever receive my order or whether I will be refunded if it is not eventually shipped. The lack of information and uncertainty are extremely frustrating.

Terrible service. They received my return 27 days ago and I have still not received a refund. I have sent numerous emails just to be answered with a generic reply and basically ignored. Never buy from this company!

I purchased a dress recently that was not marked final sale and in accordance with Roxy's published return policy should have been returnable. After much back and forth and me providing proof that my order confirmation, order delivery confirmation, etc. had NO mention of final sale, they refused to provide me the means to return the item that was unworn and with tags. WARNING - ROXY FAILS TO HONOR THEIR OWN RETURN POLICY. BEWARE.

I wish I checked the reviews here. placed one orders, ordered a set of matching swimsuits tops and bottoms. tops never arrived - turns out they got refunded with no email - out of stock. I placed another order, received both, did not like any of them. they charge 7 dollars per return, which is stated ob the website. initiated the return, hoping to pay 7 dollars total. support tell me that’s not possible - I placed two orders, has to be 7$ x 2. they’re kind enough to waive one of the return fees. its been 16 days since they received my return, haven’t gotten the full refund yet, the support is not responding. will see if I have to work with my credit card company to get it. never again will I buy anything from tgeir website

Ordered five items. God two. The rest of the order pending for weeks. Several phone calls and emails to costumer service without getting any response. Still haven’t got the rest of my order.

Ordered a top and bottom swimsuit for my wife. They delivered two bottoms. Will not send the top I paid for. Making me return both items (even the correct bottoms) and ordering again. Madness. Horrible customer service. Has been weeks since I ordered.

If you need to return an item, I advise not to buy from this company because you will not get your money back. Customer service doesn’t exist, it’s just a constant chain of generic responses from a robot. 15 working days since they received my return and no refund, all communication through their contact page and Instagram has been ignored. Save your money and go elsewhere.

I returned my item, and it arrived with Roxy on the 22nd of June according to tracking. I still haven't received my £55 refund and all my emails are being ignored. It has now been fourteen working days since they received my return, so they have effectively stolen my money and won't give it back. Never buying from this brand again. Will have to contact my bank.

I returned a faulty item in early April as the zip on the fleece had come undone after 2 wears. I arranged a return with roxy. Despite the parcel being received back within a few days I have yet to receive a refund and all communication is being ignored woth the only reply I have had asking me to be patient due to high volume of emails and to wait 10 days for things to be processed. I think we can safely say that 3 months later we are outwith the 10 day period. Appalling customer service from a global brand that has also ignored my requests for being directed to their complaints process

Refund takes forever, customer service is just bot, not helpful.

I made a mistake ordering from Roxy as I had previously ordered another brand last year and couldn't get a refund for item returned.

Not realising it was the same company I placed an order and returned for a different size placing 2 orders. As one dress was too small and the other 2 big I returned both for a refund. 2 weeks after return no sign of any refund and no way to make contact. Website states please wait 10 working days for your refund to be processed which is unacceptable anyway. I shop online frequently and have always received refunds easily and promptly from other retailers. I wouldn't shop again with this company.

30€ return fee for an order that was 60€?! The delivery took almost two weeks and the sizes are way too small. I ordered two bikini tops XXL and they fit for a B-cup at best. If I wish to return them I’ll only receive a refund for the other one due to the unnecessary return fee.. what a rip off.

This company's customer service is terrible. I didn't receive the item that I ordered over 5 weeks ago, and email responses are either unhelpful stock responses or completely ignored. There is no other way to contact the company, and the complete disregard for customers is evident. They have taken my money, not sent the item and refuse to engage to sort the issue or arrange my refund.

I give them no stars if possible I went back a swimsuit have the tracking details keep contacting there customer services and all you get is a standard email please wait for it to be received and processed by the warehouse I been waiting over two weeks I don’t think am ever going to get a refund never order from them

Got sent the wrong size, correct size out of stock… I CANNOT get a reply from anyone to help and the system is trying to charge me for return postage cost despite none of this being my fault! Would NOT recommend- awful service!!!!

Ordered a wetsuit end of March for a holiday. The item was in stock and it stated delivery on a day, in time for holiday. That date has been and gone.. order states it's preparing. contacted customer service by online portal and did get a response to say it was warehouse issue and they would find out more info for me. no response since... multiple chasers but no response. This company appears as if they are going out of business!? Be careful ordering. They will.make mistakes, don't care about customers and will not respond to you. I'm going to try a charge back for the order.

Ordered from Roxy, they sub-contracted a delivery company who lost the package. I have not received it and it is clear from the tracking it is lost. I have contacted customer service multiple times and received no response. They owe me a refund but there is no way to contact them.

Don't even want to give 1 star to be honest! What a god awful company! I have always bought Roxy stuff from third party sites, but this time I bought from Roxy themselves... NEVER AGAIN. I've given up waiting for my £84 refund... I won't get it, there is absolutely no one... and I mean NOBODY to communicate with - they ask you to leave a comment then say a live agent will get back to you. They don't. There is no email, no number, NO customer service whatsoever. I'll have to admit defeat and accept i won't get my £84 back. I won't be buying a Roxy product again from anywhere.
Absolutely horrible company.

Placed an order in February, tried to ask some questions via customer service and never received a reply. Returned entire order on 6th March, can see from tracking it has been returned but no refund received. Have contacted customer service another FIVE times but no response - surely this is just theft?!

I ordered swim outfits, but unfortunately the size was too big. I tried to return the items through the return website, but the system would not allow me to proceed because it shows the items have not been delivered yet—even though I already received them. Their policy says items must be returned within 7–10 days, but the system doesn’t even allow me to start the return. I also emailed customer support and never received a response. Very frustrating and terrible customer service.