Rapunzel of Sweden Reviews 

7,937
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 475 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the hair quality amazing, loving the soft texture and how nicely the extensions blend with their own hair. Many people also appreciate the fast shipping times and find the online ordering process very simple and straightforward. However, some customers also noted severe delivery delays and missing packages that failed to arrive on time. Some people also mentioned frustrating issues with strict return policies preventing exchanges and noticeable color discrepancies upon arrival. A few reviewers additionally experienced declining product durability and quite disappointing quality after washing their items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality and performance. While many customers praise the... See more

Quality

Consumers find quality to be ambiguous, with highly mixed experiences reported. While many reviewers praise... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences varying significantly among... See more

Order

Clients share ambiguous opinions on order processes, reflecting a wide range of experiences. While many... See more

Customer service

Customers had ambiguous experiences with customer service. While many reviewers praised the team for being... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The products were shipped within a few days. Have previously used tape hair extensions and clip-ins. Can recommend. I only wish they had more colours to chose from and that the information videos were... See more

Company replied

Rated 4 out of 5 stars

This is my second order from Rapunzel! I am well pleased with their hair 👍 This time I tried 2 single clip-in to add a quick detail in my hairstyle, which worked perfect, love it! I wish I could buy... See more

Company replied

Rated 4 out of 5 stars

Wrong colour. It was so different on the website. I live very near your store and o was so disappointed when I found out I couldnt exchange them. Now it is too late. The quality is top notch though. A... See more

Company replied

Rated 5 out of 5 stars

The real hair medium volume 50cm clip ins are really high quality, the hair is very healthy and soft even after washing and blends in with the hair nicely. I recommend you use their sample hairs befor... See more

Company replied


Company details

  1. Hair Extensions Supplier
  2. Hair Product Store

Written by the company

Hair is our passion! Since foundation in 2007, we at Rapunzel of Sweden have helped hundreds of thousands of customers worldwide achieve the dream of perfect locks. Always with passion, service and quality in mind. Our mission is to give every customer the best hair experience and help you fulfill the dream of longer and thicker hair. We gratefully accept your constructive feedback, so that we can improve the experience for all our customers. For more information about our products, visit our website!


Contact info

3.5

Average

TrustScore 3.5 out of 5

8K reviews

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3.5

All reviews

(7,937)

1,447 reviews in the last 12 months

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Rated 4 out of 5 stars

instructions

Fast delivery and the hair looked great. However, the hair became frizzy and lost its shine after the first use. I had to look for instructions to keep it looking good. There were no instructions in the shipment.

26 August 2026
Rated 5 out of 5 stars

Good quality of products

Good quality of products. Didn't test any of the curl/straighten iron but everything else is so far best i can order online in Norway/Sweden

4 September 2026
Rated 3 out of 5 stars

Quick delivery

Quick delivery, very nice hair piece but too expensive. other stores out significantly pricy. Still enjoy the product but not really affordable.

22 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you for your review! 💗 We’re happy to hear that you were pleased with the hair and our quick delivery. We appreciate you sharing your feedback with us. We’re glad you’re still enjoying your product!

Kind regards,
Rapunzel of Sweden 💗

Rated 1 out of 5 stars

nnnn

quality...

30 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

We’re sorry to hear that you haven’t experienced the quality you expected. 💗 We recommend taking a look at our care guide on our website for tips and advice on how to care for your extensions and help them stay beautiful for as long as possible.

You are also always welcome to contact our customer service with any questions you might have.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Sooo nice love it

20 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your lovely review! 💗 We’re happy to hear that you love the hair. It means a lot to us!

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Wowwww

Everything is amazing!!!

28 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your feedback! 💗 We’re happy to hear that you think everything is amazing.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

I appreciate Rapunzel because they have…

I appreciate Rapunzel because they have high quality products.

27 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your lovely feedback! 💗 We’re so happy to hear that you appreciate the quality of our products.

Kind regards,
Rapunzel of Sweden 💗

Rated 1 out of 5 stars

Arrived damaged, clips broken 🥺

Arrived damaged, box was crumpled ~ two of the 3 clips had been snapped and had fallen off the hairpiece. The hair quality is fabulous but the attachment is very flimsy plastic fine clips.

I got in touch via Instagram , told to email. Emailed & nothing back as yet. It was very expensive for what it is. Still hope to hear from them soon. 🤞🏼

16 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

We’re very sorry to hear that your order arrived damaged, and we apologize for the inconvenience this has caused. 💗 We have helped you further through our customer service and hope we can resolve this for you as quickly as possible.

Kind Regards,
Rapunzel of Sweden 💗

Rated 1 out of 5 stars

I ordered 2 things and nothing came…

I ordered 2 things and nothing came because it was out of stock

24 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi,

We’re very sorry that the items you ordered went out of stock and that you were therefore unable to receive your order. We sincerely apologize for the inconvenience and disappointment this may have caused.

We hope to give you a better experience in the future.

Kind Regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Very good quality of hair

Very good quality of hair, thank you

14 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your review! 💗 We’re happy to hear that you’re satisfied with the quality of our hair.

Kind regards,
Rapunzel of Sweden 💗

Rated 3 out of 5 stars

I bought samples but the colour I need…

I bought samples but the colour I need in Clip ins « Dark Ashy Highlight» is sold out and you can only buy it in one length and only in medium volume. Lacks variation…

12 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi! 💗

Thank you for your feedback! We’re sorry to hear that you couldn’t find the colour, length and volume you were looking for in our Clip-ins.

We receive restocks every month, so we hope that what you’re looking for will be available again soon. We recommend using the notify me button to receive a notification.

Kind regards,
Rapunzel of Sweden 💗

Rated 4 out of 5 stars

The products were shipped within a few…

The products were shipped within a few days. Have previously used tape hair extensions and clip-ins. Can recommend. I only wish they had more colours to chose from and that the information videos were not so «quick». Difficult to see how to do things.

12 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your review 💗 We really appreciate your feedback regarding our colour range and information videos. We want it to be easy to find the perfect shade and feel confident when using our products, so your feedback is very valuable to us. ✨

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Professional quick and no fuss

Professional quick and no fuss! Just overall great!

11 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your feedback! 💗 We’re thrilled to hear that you are happy with our service.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Great service

Great service! My welcome discount wasn’t working, but they quickly provided me with another code and it actually gave me an even bigger discount. Very happy with the service

21 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your review! 💗 We’re happy to hear that our team could quickly help resolve the issue with your welcome discount.

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Fabulous product

Fabulous product: great quality and fast delivery service. Finally I can wear extensions with my thin hair

9 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your review! 💗 We’re happy to hear that you’re happy with the quality of our products and our fast delivery.

Kind regards,
Rapunzel of Sweden 💗

Rated 4 out of 5 stars
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your lovely review! 💗 We’re happy to hear that you found it easy to place your order with us. We hope you’re happy with your product!

Kind regards,
Rapunzel of Sweden 💗

Rated 5 out of 5 stars

Super soft real hair

The real hair medium volume 50cm clip ins are really high quality, the hair is very healthy and soft even after washing and blends in with the hair nicely. I recommend you use their sample hairs before purchasing because after you take the hair out of the box you can no longer return it so it’s a good idea to be very sure the colour matches your own hair correctly. Highly recommend!

17 August 2026
Rapunzel of Sweden logo

Reply from Rapunzel of Sweden

Hi!

Thank you so much for your review! 💗 We’re happy to hear that you’re happy with the quality.

Thank you also for sharing your tip about ordering samples — it’s a great way to make sure you find the perfect colour match.

Kind Regards,
Rapunzel of Sweden 💗

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