The booking (FrenchRails) web site is super easy to use and works better than the SNCF/TGV site (France). There is a mobile app under 'Railclick' and this is not clear from the www and there seems to... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Quick response, helpful information I did not know when purchasing ticket or I failed to observed. A short video could be helpful for folks like me/first time EU rail travelers....
Company replied
booking process was easy. changing tickets got resolved but it did take persistence on my part. but the service was friendly and got the changes made effectively
Company replied
Bought tickets then read somewhere else that they have to be verified before boarding at station - so quick email to railclick and I received an answer within the stated time to say no need just enjoy... See more
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Company details
Written by the company
At railclick.com, we specialize in providing fast and easy train ticket bookings for journeys across Europe. As an official partner of Trenitalia, Renfe, NSCF, DB, NS, SBB, ÖBB and Eurostar, we grant our users access to over 12000 destinations, including iconic cities like . Our platform stands out for personalized service, supporting more than 30 languages, and our innovative digital tourist guide offering real-time travel recommendations. We’re the perfect choice for travelers exploring Europe at their own pace!
Contact info
United Kingdom
- https://railclick.com/contact
- www.railclick.com
4.2
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 86% of negative reviews
Typically takes over 1 month to reply
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Railclick Cusomter Service is Excellent
Bert was very courteous and addressed my issue with one email. His response time was quick and he was very attentive to my needs.
3 September 2026
Unprompted review
Very prompt and helpful with everything…
Very prompt and helpful with everything
Thank you
4 September 2026
Unprompted review
I made a mistake with my date of travel…
I made a mistake with my date of travel and railclick was amazing in getting back to me quickly and assisting with the change.
4 September 2026
Unprompted review
Great online service
Booking the tickets initially was very straight forward. Later on when circumstances changed for us and we needed to cancel the rail tickets, the experience was quick and easy. Response to the request for cancellation was prompt.
If we ever need to book tickets again, this will be the way we do it.
3 September 2026
Unprompted review
Reply from RailClick
Hi David,
Thank you for sharing your experience! We’re delighted to hear that booking your tickets was straightforward and that, when your plans changed, the cancellation process was quick and easy.
It’s great to know that our prompt response made the process smoother for you. We truly appreciate your trust in RailClick and would be happy to assist you again whenever you’re ready to book your next journey.
Kind regards,
RailClick Customer Service Team
Customer Support
Customer support were great helping to retrieve ticket after I submitted wrong e mail address when booking ticket.
2 September 2026
Unprompted review
Reply from RailClick
Hi Edward,
Thank you for your kind feedback! We’re delighted to hear that our Customer Support Team was able to help you retrieve your ticket after the email address was entered incorrectly during the booking.
We’re glad we could make the process quick and easy for you. Providing helpful support when something unexpected happens is very important to us.
Thank you for choosing RailClick!
Kind regards,
RailClick Customer Service Team
Issue getting ticket
Had issue getting my ticket due to bad email address. They responded quickly and got me my ticket right away. Great customer service! Thank you
28 August 2026
Unprompted review
Reply from RailClick
Hi Dewey,
Thank you for your kind feedback! We’re delighted to hear that our Customer Support Team was able to quickly resolve the issue caused by the incorrect email address and get your ticket to you right away.
We’re glad we could make the process smooth and stress-free for you. Providing fast and helpful support when you need it is very important to us.
Thank you for choosing RailClick!
Kind regards,
RailClick Customer Service Team
DO NOT BUY FROM RAIL CLICK
DO NOT BUY FROM RAIL CLICK – TOTAL SCAM
I am absolutely furious. I bought train tickets through Rail Click, my credit card was charged immediately, and I never received the tickets. No confirmation email with attachments, no access in their portal, nothing.
When I realized the tickets weren't coming, I immediately reached out to their customer support expecting a quick fix or a refund. Instead, I got hit with generic, copy-paste responses refusing to issue a refund for service they literally failed to provide. They stole my money and left me stranded with zero accountability.
This company is a complete disaster. Taking a customer's payment and failing to deliver the product—then hiding behind a bogus non-refund policy—is straight-up theft. Save yourself the headache, the money, and the travel nightmare: book directly with the actual rail operator and stay far away from Rail Click.
Zero stars. Avoid at all costs.
2 September 2026
Unprompted review
Reply from RailClick
Hi Sam,
We’re very sorry to hear about your experience. We understand how frustrating it must have been to see the payment completed but not receive your train tickets or booking confirmation, and to feel that your concerns were not properly addressed by our support team.
We’d like the opportunity to review what happened and your case in detail. Please share your booking reference and reservation email so we can locate your booking and investigate this properly.
Kind regards,
RailClick Customer Service Team
Reply from RailClick
Hi Kathy,
Thank you for your kind feedback! We’re delighted to hear that you received a very quick and helpful response from our Customer Service Team.
Providing prompt and helpful support throughout your journey is very important to us.
Thank you for choosing RailClick!
Kind regards,
RailClick Customer Service Team
Karen was extremely helpful
Karen was extremely helpful! First she helped me locate my ticket - I hadn't got the ticket by email. Then she helped me cancel the same! Very professional, very friendly
2 September 2026
Unprompted review
Reply from RailClick
Hi Prashant,
Thank you for your wonderful feedback! We’re delighted to hear that Karen was able to help you locate your ticket and then assist you with the cancellation.
It’s great to know that you found her professional, friendly, and helpful throughout the process. We’ll be sure to share your kind words with Karen and the team.
We truly appreciate you choosing RailClick and taking the time to recognise our Customer Service Team.
Kind regards,
RailClick Customer Service Team
Helpful Customer Service
Helpful Customer Service
I have had a few problems with the booking of my Tickets. But your Customer Service has been very helpful, fast and friendly. Especially the answers in German made the communication easy!
Thanks
22 August 2026
Unprompted review
Reply from RailClick
Hi Sandra,
Thank you for sharing your experience! We’re very pleased to hear that, despite a few issues with your ticket booking, our Customer Service Team was able to assist you quickly, professionally, and in a friendly way.
We’re especially glad that receiving support in German made communication easier for you. Providing multilingual support before, during, and after the journey is very important to us.
Thank you for choosing RailClick and for your kind words!
Kind regards,
RailClick Customer Service Team
Satisfied Client.
I will say I am satisfied in my booking with RailClik it is easy and quick. Staff were quick to solve problems..thank you RailClik
31 August 2026
Unprompted review
Reply from RailClick
Hi Rlim,
Thank you for your kind feedback! We’re delighted to hear that you found booking with RailClick easy and quick, and that our team was able to resolve any issues promptly.
Providing a simple and secure booking experience, together with helpful support when needed, is very important to us.
Thank you for choosing RailClick and for sharing your experience!
Kind regards,
RailClick Customer Service Team
Changing my travel date by email
Due to a change in my departure date and time from Barcelona, I needed to alter my AVE booking.
With the Shinkansen in Japan, you have to make changes either via a dedicated Japanese-language app or by visiting the Midori no Madoguchi ticket office at the station in person.
Although there are now booking sites for foreign travellers, I don’t think they handle individual cases via email correspondence.
On this occasion, however, I managed to successfully change my AVE travel date through email correspondence.
I was both surprised and delighted by the prompt and accurate response from the member of staff.
I was able to organise my itinerary from Barcelona to Xavier Castle and Bilbao very smoothly.
I prefer systems that involve human interaction, and I was able to fully appreciate that on this occasion. I am looking forward to my trip to Spain in October.
28 August 2026
Unprompted review
Reply from RailClick
Hi KanT,
Thank you for sharing such a thoughtful review. We’re delighted to hear that our team was able to successfully assist you with changing your AVE travel date through email and that you appreciated the prompt and accurate support.
We’re especially happy that the flexibility and human interaction made it easier for you to organise your journey from Barcelona to Xavier Castle and Bilbao. We hope you have a wonderful trip to Spain in October!
Kind regards,
RailClick Customer Service Team
Avoid RailClick, Appalling and bad
I tried to buy ONE ticket Paris to Bordeaux. After each payment RailClick displayed an error and told me to try again. I followed their instructions and was charged THREE times, with no ticket or booking confirmation displayed or received.
I had to buy another ticket directly from SNCF. RailClick refused to refund me and is now contesting my bank dispute, while failing to provide the evidence I requested that the tickets were actually delivered, accessed or used.
Three charges for one intended journey after their website repeatedly told me to try again and no ticket was generated. They also charge i understand it from a friend more than what they display on their web site under the excuse of exchange rate. Disgraceful customer experience. Please avoid RailClick and book directly with the train operator.
30 June 2026
Unprompted review
Reply from RailClick
Hi Traveller,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced during the booking process, particularly the payment errors and the three charges you described without receiving a ticket or booking confirmation.
We understand how frustrating and concerning this situation must have been. Our support team is here to assist with payment and booking issues, and we’d like to review your case properly.
Could you please share your RailClick booking reference and the email used for the reservation? We’ll investigate what happened and follow up with you.
Kind regards,
RailClick Customer Service Team
A really stressfuk experience
I was very careful in making the reservation as I always am, whenever I make bookings on line. Despite that, the date on the return trip was incorrect. The telephone number I was invited to use was a robot and in Spanish! I eventually found a French number, but, that too , was a robot only reply. It took a week to sort it out, during which I received several identical emails, telling me how much they wanted to help. Finally they changed our return trip from Pau to Paris from September 15th to September 21st, (as I had originally requested) but only when they had charged a further 73 Euros!
Howe could you address this? Refcunding the 73Euros would be a start and being then providing a telepone line, answered by a human and in French, not Spanish!.
18 July 2026
Unprompted review
Reply from RailClick
Hi Patrick,
Thank you for sharing such detailed feedback. We’re sorry that the return date on your booking was incorrect and that resolving the issue took a week, particularly after receiving repeated messages without a clear resolution.
We also understand your frustration regarding the difficulty of reaching our team and the language of the automated responses. We’d like to review what happened with your booking and the additional €73 charge.
Could you please share your RailClick booking reference and the email used for the reservation? We’ll investigate the case and review the situation properly.
Kind regards,
RailClick Customer Service Team
My problem was resolved very quickly
My problem was resolved very quickly. The help service is very efficient. It's great
30 August 2026
Unprompted review
Reply from RailClick
Hi Traveller,
Thank you for your wonderful feedback! We’re delighted to hear that your problem was resolved so quickly and that you found our Help Service efficient.
Providing fast and helpful support before, during and after your journey is exactly what we aim for.
We truly appreciate you choosing RailClick and taking the time to share your experience. We’re glad we could help!
Kind regards,
RailClick Customer Service Team
The customer service representative was extremely responsive and helpful
The customer service representative was very helpful and got me the information I was asking for before my trip.
28 August 2026
Unprompted review
Reply from RailClick
Hi Marsha,
Thank you for your positive feedback! We’re delighted to hear that our Customer Service Representative was able to provide the information you needed before your trip and assist you in such a helpful way.
Providing clear and helpful support before, during and after your journey is exactly what we aim for.
We truly appreciate you choosing RailClick and taking the time to share your experience.
Kind regards,
RailClick Customer Service Team
Good communication and was very clear…
Good communication and was very clear about what was required.
28 August 2026
Unprompted review
Reply from RailClick
Hi Raul,
Thank you for your positive feedback! We’re delighted to hear that you found our communication clear and that the information provided helped you understand exactly what was required.
Providing clear and helpful support before, during and after your journey is exactly what we aim for.
We truly appreciate you choosing RailClick and taking the time to share your experience.
Kind regards,
RailClick Customer Service Team
Excellent customer service via email…
Excellent customer service via email and overall assistance with helping with a problem.
28 August 2026
Unprompted review
Reply from RailClick
Hi Judy,
Thank you for your wonderful feedback! We’re delighted to hear that you had such a positive experience with our Customer Service Team and that the assistance provided by email helped resolve your issue.
Providing helpful and responsive support before, during and after your journey is exactly what we aim for.
We truly appreciate you choosing RailClick and taking the time to share your experience.
Kind regards,
RailClick Customer Service Team
Excellent service
Excellent service – precise, punctual and flexible . Congrats
28 August 2026
Unprompted review
Reply from RailClick
Hi Luca,
Thank you for your wonderful feedback! We’re delighted to hear that you found our service precise, punctual, and flexible.
Providing a simple and secure booking experience, with support before, during and after your journey, is exactly what we aim for.
We truly appreciate you choosing RailClick and taking the time to share your experience. We hope to assist you again on your next journey!
Kind regards,
RailClick Customer Service Team
Reply from RailClick
Hi Alan,
Thank you for your positive feedback! We’re delighted to hear that you had an excellent experience and found our service helpful.
Providing a simple and secure booking experience, with support before, during and after your journey, is exactly what we aim for.
We truly appreciate you choosing RailClick and taking the time to share your experience.
Kind regards,
RailClick Customer Service Team
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