Riese & Müller Reviews 

Excellent service!

I recently purchased an R&M bike, and some serial numbers were missing, and the shop i purchased the bike from were unable to assist me. Within 30 min of contacting R&M directly through social media, i had everything i needed.

Extremely good service from Riese & Müller! I had an issue with the GPS chip on my UBN Five Silent. The replacement part was sent to Norway, and the bike was repaired quickly and professionally at a local workshop.
My bike is equipped with RX Connect, which automatically logs my rides. It also provides a very effective alarm system and notifications if the bike is moved or someone attempts to steal it.
I’m very impressed with both the service and the RX Connect system. Highly recommended!

Had to contact customer support ot reset the owner account from a previous owner. They answered me within a few hours and fixed the problem.

After recently purchasing a Riese & Müller Superdelite 5 GT e-bike, I had some queries over both their warranty & the Connect Ride service in UK as well as what adapter I would need for connecting & towing my dog carrier; which the dealership were unable to answer. I found the R&M customer services very helpful, responsive & friendly.

Great experience with customer service / support. I had purchased a secondhand bike and they helped me get it registered to me. Incredibly easy and quick experience. Thanks!

I bought a brand-new Riese & Müller cargobike through a local store in early 2026 for well over €10,000. This purchase was not a “nice-to-have”—it was meant to be a reliable daily transportation solution.

Since delivery, the bike has been plagued by numerous faults, repeatedly making it unavailable and impossible to rely on. The bike has often been left standing and not usable for long periods due to other defects, which undermines the entire point of buying a vehicle at this price.

Each time a fault occurs, the issue is handled as a warranty matter involving the specific component (sub)manufacturers, leading to several weeks of waiting—and, in many cases, no clear lasting resolution to the underlying problem. The process is also marked by constant back-and-forth between the dealer, the manufacturer, and the component suppliers/subcontractors involved, which further extends the time until anything is actually resolved.

One of the latest issues: the front wheel bearing failed after less than six months of use (of which the bike was unavailable for many weeks due to other issues). The store stated the bearing lacked lubrication from new and raised the issue with Riese & Müller. However, Riese & Müller declined to handle the matter, citing that the tires were supplied pre-assembled by a subcontractor—which, in practice, means the defect is treated as “nobody’s responsibility,” leaving the customer with the consequences, in line with past issues.

For a bike costing €10,000+, it’s simply not reasonable to pay this much for something that doesn’t deliver the one thing a daily means of transportation must provide: reliability. In my experience the quality is poor, faults keep occurring, and the time to resolve each issue takes weeks at a time due to how responsibility is passed between the dealer, the manufacturer, and subcontractors—while unresolved problems still keep dragging on.

Because of this, I have no choice but to keep a car to ensure I’m not without reliable transport for weeks at a time, so I can keep doing my job and handling daily life. For that reason, I am in inclined to see a full refund / take-back as the only reasonable outcome.

I love Riese & Müller, and I love my multitinker touring edition and the RX Connect app. I always get really good help from support, and I live in Norway, so it's not obvious that they would help me. They always reply super quick, and are eager to help me out of my issues.

Solid and well designed bikes. Good support. German craftsmanship.

The customer service at R&M matches the quality of their bikes! I had an admin issue registering with their free Care insurance and the CS team were responsive and helpful in swiftly resolving the issue.

The best electric bikes in my humble opinion. Great customer service too!
Keep up the good work fellas! 👌

I recently contacted Riese & Müller via email regarding my RM Charger 5 inquiry, the support I received was great from Jorg - Helpdesk!

Jorg responded clearly, professionally and friendly with great patience. All my questions were addressed in detail, which helped me make righ decision.

Thank you again for the excellent assistance!

I didn't buy my bike from Riese & Muller website but I reached out to customer service for help registering my bike on the website and app. They were extremely reactive circling back with me within 2 hours with a solution.

I had a problem with renewing the RX service, so emailed. Within a few hours, had a response explaining what to do; still had a problem; instant further response. Friendly, helpful, glorious dash of humour! Great stuff.

Great and quick customer service. Riese and Muller is the best available e-bike/bakfiets in the market. Top quality, ride is exceptionally smooth. You can tell the difference only if you test ride it.

I had an issue with the RX on my new Cargo bike from Riese and Muller and contacted customer care. Response was incredibly quick and hands on, they managed to look at my account and solve the issue effectively. Very happy with the assistance received.

I had problems with the app. It took several weeks then the problems were solved. Perfect organisation.

At a price of +10.000 euro's I don't accept construction or design mistakes, and no one should. The Riese Muller Load 75 speed pedelec cargo I bought back in 2023 is a great bicycle, but the left pedal has moved closer to the frame, causing it to hit the U-lock key. When I asked my reseller he replied: "nothing can be done about it, except removing the U-lock. It's a known failure with all R&M load 75 bikes" Well, I refuse to be ok with that.

Changing my initial registered email to my current one was very efficient while keeping the account security as priority. Their first email indicated that it would take 5 to 10 days but it didn't take more than 2 days.

Contact was quick but the results pathetic.
You buy a bike for 7000€ and the company is to cheap to replace a tiny part worth 2,5€.
Shame on you!

I asked about bike dimensions (total dimensions) and was directed to some files on your website. After going through multiple documents, I was not able to find the information needed - as in total length, total height and total width. This is important information for the secure storage of your bicycles.