Quiz Reviews 

82,697
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 2,595 reviews, reviewers had a great experience with this company. Customers consistently praise the quality and value of products, often finding them exactly as advertised with stylish designs and accurate sizing. Many highlight the ease of online ordering and the prompt arrival of items. However, some customers noted inconsistencies with delivery services, experiencing delays with next-day options or unreceived packages. The return process also caused dissatisfaction, with some citing long waits for refunds or the need to pay for returns. A few also felt product sizing could be inconsistent or noted occasional quality issues.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, style,... See more

Delivery service

Consumers find delivery service to be ambiguous, with many praising the quick delivery and prompt arrival of... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the beautiful and excellent quality... See more

Order

People report ambiguous experiences with order, with some finding the online ordering system very easy,... See more

Return policy

Customers had ambiguous experiences with return policies, with some finding the process easy and quick for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Beautiful dress. A big thank you to your customer service team for helping me as this went missing the first time. The customer service team responded very quickly and sorted out promptly. The only... See more

Rated 4 out of 5 stars

I paid for next day delivery but it took 6 days instead so I.m due a refund I think...you need to seriously review your delivery service

Rated 5 out of 5 stars

Bought a dress for a black tie do..bought 2 actually as I couldn’t make up my mind and they were so reasonably priced. There was lots of choice and surprisingly were suitable for my age (50’s) The exp... See more

Company replied

Rated 3 out of 5 stars

Shop did not open on time, I waited approximately 15 minutes Only after I asked was I given explanation, it was due to staff held up by traffic. These things happen however a level of customer ca... See more


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Jewelry Store
  4. Shoe Store

Written by the company

Founded back in 1993, we’ve been slaying the fashion world before it was even a thing and we have no plans of slowing down any time soon. Our mission is to continue to push the limits to bring you the hottest looks 24/7 - all day, every day! Whether it’s dropping new styles every week online, giving you the ultimate shopping experience in one of our 300+ stores worldwide or keeping you updated with our adored influencers. Our customers are at the heart of our brand and the driving force behind everything we do, we believe everyone should feel like they slay every day, so we work around the clock to bring you the clothes that will help you feel like your best, most confident self.


Contact info

4.0

Great

TrustScore 4 out of 5

83K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(82,697)

2,373 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Aweful

Went to quiz in breahead got some clothes for my holiday tomorrow morning 2 hrs later tried clothes on didn't fit asked can I change to a bigger size girl on checkout said no as the company is in administration they can't change to bigger size spoke to manager saying no cant there's notices up we are in administration so we can't really ???wat about consumers rights ??? It was only 2 hrs after getting home bad customer service from a company like quiz

18 June 2026
Unprompted review
Rated 5 out of 5 stars

Great company to use

Great company to use. Very easy online ordering system, very fast delivery and great choice of products always competitively priced. Highly recommend buying from. Love their clothing and accessories

15 December 2025
Rated 5 out of 5 stars

Great company

Whilst I didn’t keep my order as it didn’t suit me, Quiz is easy to use and to return your orders to. I have no complaints.

8 October 2025
Rated 1 out of 5 stars

Mean Girls!

Went into the Cribbs Causeway branch and the girls in there were vile! I went in wearing a pair of a shiny black doc martins, sat down waiting for my sister to try a dress on and the girls were talking amongst themselves but very loud slagging people in the shop off. One girl turnt around and started talking about how doc martins looked so cheap especially the shiny ones. Very mean girl behaviour. I will never ever use Quiz again and i will be spreading the word.

26 November 2025
Rated 1 out of 5 stars

First and Last Purchase!

I purchased a pair of shoes online. I realised instantly that I had selected the wrong size, so contacted customer service asking to cancel the order.

They replied and referred me to their policy which states that you cannot cancel an order, even if you request so in 10 minutes (as I had).

Despite this, a further 48 hours has passed and the order still hasn’t been dispatched, so the policy seems quite bizarre to me!

I have had to pay £3.99 delivery, the store have had to package the item (not that they have yet), post it, I will then have to return it and pay £1.99. A hassle for everyone, when the order could have simply been cancelled 2 days ago.

I intended to cancel the order and place a new order with the correct size, however, I refuse to waste any more money with Quiz and have purchased with a different brand.

Really disappointed.

4 December 2025
Unprompted review
Rated 1 out of 5 stars

Won’t use again unfortunately …

I ordered a lot of dresses for a summer event and each dress was terrible quality and cut, I was really disappointed. I returned the same day and the refund took such a long time i forgot about it and had to reach out to customer service.

25 September 2025
Rated 1 out of 5 stars

Very bad experience with the staff.we…

Very bad experience with the staff.we choose a dress and forgot to take the hanger back from the fitting room.one of the staff was very rude to us.iam a regular customer and its the first time i had a bad experience .really sad and upset

18 March 2026
Unprompted review
Rated 5 out of 5 stars

I am so upset that quiz is closing

I am so upset that quiz is closing. It had the nicest clothing range with a big variety and perfect dresses especially for weddings or parties! I would get all my function dresses from there. They were gorgeous style and affordable! Please try your best not to close the store as I’m sure alot of people loved it😢

10 March 2026
Unprompted review
Rated 1 out of 5 stars

Disgusting

Disgusting. Must have known they were going into administration at Christmas and still sold us £300 of gift vouchers that our relative now can’t spend! Should be illegal

7 March 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look