Prixtel Reviews 

I would like to express my dissatisfaction with Prixtel, which is charging me an exorbitant fee of 63.24 euros for accidentally activating my cell phone SIM card in a foreign country (while I was trying to activate a local SIM card) for just 2 minutes (about 5 MB). The amount charged is equivalent to nearly 6 months of the plan I pay for, which entitles me to 20 gigabytes of internet. When I complained to the company, they simply replied that they had reviewed my case and could not grant my request, without further explanation. Unfortunately, after 5 years as a customer, the company has proven unable to waive this charge and issue a refund as a goodwill gesture, considering that the use of mobile internet data was unintentional.

Bunch of scammers: network doesn't work in half the places. In some cases not at all. No offices, online chat bot does everything but provide solutions

So much I like the Prixtel thank u ☺️

My Prixtel account have been comprimised through a data leak. I contacted Prixtel to delete my account but apparently they can't find me on their system. But according to Google, I do have an account and password that needs to be changed.

Is it a scam ?
I payed yesterday for a e-Sim with a monthly suscription. But I didn't received any confirmation from the company. I can't connect to my client acompte, so I can't reach the Customer service, so I can't cancelled my subscription etc.

I have been a client with prixtel for 6 years.. since covid days, i had a plan with them for 260gb, I knew how to handle it like the palm of my hand after such a long time, but today (7th of the month) i get a message saying that i consumed 80% of my plan which 218gb. which is literally impossible, i go on their client space it says i consumed 111gb. even if by some miracle i accept that 111gb number, how did i consume 107 in my sleep? (admitting that the client space refreshed at midnight) and no i had nothing downloading in ANY background ! and on top of that my data consumption app says i only used 3gb today. i tried to contact them but their chat bot says : « sorry, no human interaction lol you’re stuck with me » kinda of answer. i could take this into a complaint and escalate things rapidly (i got all the proof) but it’s not worth it over a cellular plan i guess, anyway, stay away from this company.

I have waited for 6 days and still have not received the QR code for my eSIM. The chat, the only option to reach out to Prixtel, is almost always marked as "Déconnecté", meaning there is close to no customer service. When I was finally able to ask about my missing eSIM, I was requested to send my ID, a photo, and other personal information, even though these have never been required before. Because the chat is "Déconnecté", I cannot ask why this wasn't mentioned earlier.

I'd like to give notice of a fraud - this company (Prixtel) and service is a scam! I stopped the subscription and I have the proof, I have never received the SIM, and they started charging anyways - without even activating the SIM. I have been trying on top of that to get a refund of the amounts already taken and it has proven impossible as they don't have any customer service!! The only way to communicate is through messages which seem like useless bots or AI which you need to wait for 24-48 hours for an answer and, because of how much useless they are, never ever seems to be solved! even though AI would have done a much better job at this point than these scammers. This is completely unacceptable and disgraceful. I have all the messages sent to customer service and the transaction proofs. But the worse is that, even after unsubscribing they keep charging you from your account! This insane!

I lost my network because of you. I make exact address and my floor and Room no. But you don't mention my floor and Room no.
My previous mobile network charge 11,99€ again 🥺. I try to communicate with you but there is difficult to reach. Please make conversation with consumers.

3rd floor Chamber No1
68 Boulevard Du Roi Rene 49100 Angers.
Please send me sim this address with mention floor and Room no.

Thank you so much.

PRIVE DE TELEPHONE PENDANT 3 SEMAINES A CAUSE DE PRIXTEL. CONTACTS IMPOSSIBLES. CONTENTIEUX EN COURS.......je réclame 400 euros à prixtel pour n'avoir pas obtenu de réponse pendant 3 semaines et n'avoir pas pu accéder à mes rv ......

The reasonable price with useful call and internet package. The SIM card works well in France where we live, currently no issues. The bill is charged and receipt on time monthly. I would recommend for budgeted people or teenagers. Worth for money.

“We don’t support iOS”. Uh ok.

Two days and still didn’t receive my e-sim

Been using this service for a year and everything has been great

Absolument impossible d’avoir un interlocuteur… service et attention au client déplorable sinon inexistant.

Trying to buy a number with eSim.
Spent 40 minutes.
Their website is sooo buggy.
I finally had to give up.
Raging
Need coffee.
There must be an easier way.

Internet working very well.
Calling coverage quality very well.